neogic

Unfortunately it appears Dave has abandoned the project and indeed deleted the plugin page so that someone can’t even take over maintenance (unless can be restored somehow).

Official confirmation from @benz1 or @delmarliske of what happened and perhaps an invite for others to continue maintenance (in exchange for promotion link in the admin UI) would be appreciated.

In fact, if no one else is prepared to take up the mantle, we’d (www.neogic.com) consider it if the plugin page can be restored – we could handle maintenance, but we have very limited capacity for support.

• This reply was modified 8 years, 4 months ago by neogic. Reason: Tag folk
• This reply was modified 8 years, 4 months ago by neogic.

Hi Edward – disappointing to hear no interest in fixing #3 (linked page deletion) – this is a major usability flaw that will generate complaints I’m sure. Our client ran into it within 30 minutes of testing, as did we. I can look at a fix if necessary, if you’d be happy to incorporate? #2 is subjective I guess – though it would be trivial to stop hiding the Languages box (filters-post.php -> remove add_meta_boxes() override).

#5 and #6 are outright bugs in need of fixing. #4 you just need to add a rule to protect the content of vc_raw_html and vc_raw_js shortcodes. Per my e-mail, Visual Composer is an *extremely* popular WP editor replacement, both as a standalone plugin and because it’s embedded into hundreds of popular themes from leading vendors (e.g., ThemeNectar / Salient).

Oh, one further issue we spotted: the translated page doesn’t preserve Custom CSS defined for the page (‘_wpb_post_custom_css’ meta field), which I believe is a standard WP feature. This means CSS has to be manually copied across to translated pages, spoiling the seamless experience.

Hi erichie – thanks for your prompt reply; I wonder why we still haven’t received a reply to multiple support tickets via the Lingotek website? Perhaps you can track our tickets down (29/7 + 11/8, e-mail: [ redacted, support is not offered via email, Skype, IM etc. only in the forums ]), as they included screenshots and detailed examples?

1. Workbench – Good to hear you’re working on the Workbench issue. Sounds like you’re saying it’s because of an e-mail address mismatch – obviously it’s not poss for every WP admin to have the same e-mail.
2. Hiding the Language panel seems to us a usability flaw – no way to jump to translated versions when editing a page, and more importantly no way to link together existing pages as translations. I appreciate the workaround is to use ‘Disassociate’ -but I can’t see why it has to be either-or, given the relationship is managed fine by Polylang and you can presumably hook into new translation relationships created via this method.
3. Linked page deletion – say I have an English page, upload to Lingotek, request German and French translations which causes these pages to be created. I then decide to delete the French page and am shocked to later realise the English original and all other translations have been deleted too. This is simply poor usability and needs fixing. Deleting the original I could just about understand affecting translations, but not the other way around.
4. Shortcode base64 corruption – The filters aren’t working unfortunately – I’ve given multiple specific examples in my support tickets, I can forward by e-mail if you get in touch at the e-mail above?
5. Shortcode over-filtering – Ditto
6. Misplaced formatting – OK – we can try once Workbench link working, but this wouldn’t change that there’s a bug causing unnecessary manual fix-ups to be necessary? Sounds like there’s some internal character position tracker / calculation that’s off?

Fine with arranging a call to talk through if this is useful – I look forward to you hopefully finding a resolution for the shortcode corruption issue #4 above, which is the show stopper for us at present. Thanks – have a good weekend.

The history is welcome, thanks David. Can you appreciate that if the description fails to mention it’s a partial backup, that’s frustrating for users that go to the effort of installing and setting up the plugin, only to discover this limitation?

We inherited the site in question so aren’t actually certain whether core mods have been made – yes, I’d agree of course bad practice in principle.

That doesn’t mean full backups aren’t desirable for convenience, peace of mind and significantly easier restoration. The argument that WP can be re-downloaded (and faffing around identifying and locating the correct historic version) is like saying there’s no need for full OS partition backups. Why backup your OS partition if you could restore from DVD? For convenience, ease of restoration, and avoiding missing edge case data, that’s why.

IMO UpdraftPlus Free is being misleadingly marketed as a full backup solution, with the description making no mention of file backups being incomplete. It would be trivial to allow full backups – but this is clearly being used as an arbitrary feature cripple to channel upgrades. That’s fine – but make it clear and obvious in the description.