neiljordan1
Forum Replies Created
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Hi Gerald,
The input I got from Fast Hosts on this was as follows:
“I do apologise that we cannot edit the php.ini since you’re using a shared using platform. If you want to wordfence to be work, you need to have your own sever such as Cloud server or Dedicated server in order for you to change the php.ini.”
So does this mean that the firewall will not work whatsoever?
Thank you.
Hi Gerald,
FastHosts are also asking for the following information. I would appreciate if you can confirm it, so they can help analyse the issue further:
“Also, i would need you to check as well the system requirements of your WP Wordfence (e.g php memory limit, post max size and upload max size)”
Thank you.
NeilHi Gerald,
Below is the response from FastHosts. Please advise how you wish to proceed.
Thank you.
“Checking in our shared server, the user ini file is set to no value I’m afraid …
To ensure platform stability and avoid excessive usage of the shared server resources, a limitation is set and one of those is the user.ini file. This server configuration is fixed and unmodifiable.
Apologies for the inconvenience caused.”Thanks for the update, Gerald. I will reach out to the right away to confirm. Please let me know if you find anything else from the diagonostics in the meantime.
Thank you.
Hi @wfgerald,
Thank you for the follow-up. I have emailed the diagnostics as requested (@neiljordan1 (Post # 11423400)).
Thank you.
Hi @wfgerald,
I have confirmed with Fasthosts that they are not blocking outbound cURL requests. They said that the issue must be something else.
Please advise.
Thank you.
Hi @wfgerald,
Unfortunately, turning off plugins & themes did not resolve the issue. The only other plugin running was the ‘Limit Login Attempts Reloaded’ plugin that comes by default, but even after deactivating that and switching back to the default ‘Twenty Nineteen’ theme, the problem remained the same.
I will contact my host about cURL blocks, as you requested.
Thank you.