Brevo

Hello @clickingclients

Thank you for writing in.

We have noticed that you’ve created a support ticket with the details. Please be assured, we will revert on the same shortly.

Regards,

Hello @wilmerlm11

Glad to hear that :). We always try to help our customers in the best possible way. We again thank you in suggesting the alternate solution.

Have a good day!

Regards,

Hi there,
Thanks for reaching out!

Would you please confirm if you have created your forms with the builder that is built into the plugin, or from your Sendinblue account directly?

If forms are created from within your Sendinblue account directly, it will be necessary to add them via HTML or iframe instead of with a short code. If they are created with the plugin, however, then the shortcode should work for embedding the form.

If this is not the case, or if you’d like some more detailed help investigating within your account, please send us an email at [email protected]; we’ll be glad to assist! ??

Hope this helps!
-Sendinblue Customer Care

Hi Joffrey,

Thanks for your reply!

Here us our GitHub repository: https://github.com/sendinblue
Here is our API Reference Guide as well: https://developers.sendinblue.com/reference

Please let me know if you have any other questions or need further assistance.

Kind regards,
Sendinblue Customer Care

Hi there,

Thank you for bringing this up and we appreciate the alternative solution suggested by you. I am sure that this would definitely work and we have even asked our Development team to handle in near future.

I would further like to inform you that the above reported issue generally comes up when Old version of the plugin has not been disabled/uninstalled properly and in parallel the latest version of the API ( V3) is being used.

In the above cases , we recommend our clients to completely uninstall the older version and install the new one so as to avoid such situation.

I would like to thank again for analysing the root cause and suggesting the alternative ??

Hi Joffrey,

Thanks for reaching out!

Unfortunately, Sendinblue does not offer this feature,
However, it does seem to be possible from within WordPress. Please reach out to WordPress support directly for assistance on this as Sendinblue does not have this ability.
We were able to find this help article that seems to have some information on this feature: https://wpforms.com/how-to-use-dynamic-field-choices/

I hope this clarifies your concern
Kindly,
Sendinblue Customer Support team

Hi @cabmaxi !

Thank you for your reply! We are happy to hear this worked. ??

Please let me know if you have any other questions or need further assistance.

Kind regards,
Sendinblue Customer Care

• This reply was modified 3 years, 9 months ago by Brevo.

Hello @clickingclients,

Thank you for reaching out!

Kindly make the suggested changes in the code and test it at your end. In case you face any issues, please let us know!

Regards,

Hello Jan,

Thanks for reaching out today.

I’d like to inform that we only allow single attachments to be included in email templates/campaigns.

You’re able to read this on our documentation under “Advanced Options” here: https://help.sendinblue.com/hc/en-us/articles/209587285–Creating-an-email-campaign

The reason for this is that it creates larger emails, which are not always supported by email systems. We only allow one attachment to limit the total size of the email since the maximum total size of your newsletter must be less than 5 MB.

With that being said, your feedback and code suggestions have been forwarded to our technical team for future consideration.

Hope this clarifies. Please let us know if you have any questions or concerns.

Hi @irynap2h,

Thank you for getting in touch.

We would request you kindly share the requested details at [email protected] to check the issue.

We look forward to hearing from you and assisting you with your request.

Best regards,

Hi @gioulisapo,

Thank you for your message. So we can look into this for you please create a support ticket through your Sendinblue account or email us at [email protected]

We look forward to hearing from you and assisting you with your request.

Best regards,

Hi there,

Thank you for your feedback!

We are happy to hear that your experience with our WooCommerce plugin and Customer Care team has been positive thus far.

Please let us know if you have any questions along the way. We are happy to help!

Kindly,
Sendinblue Customer Care

Hello @irynap2h,

Thanks for getting in touch and sorry to hear this.

So we can take a deeper look at this, please may you open a ticket with us at [email protected] – that way we can grab some extra info to access your Sendinblue account.

We look forward to hearing from you.

Sendinblue

Hello @jonthanr!

Thanks so much for the kind words! We are really pleased to hear this ??

If you find you ever do need a hand please don’t hesitate to reach out to us at [email protected]

Have a great weekend!

Sendinblue Customer Care

Hello @heresjonnie,

Thank you for your positive feedback! We are very happy to hear that you are enjoying our platform and appreciate you taking the time to share your thoughts.

If there is anything you need please don’t hesitate to create a support ticket through your account or email us at [email protected] at any time, we are here to help!

Best regards,
Sendinblue Customer Care