Brevo

Hello @opicron!

Thanks for reaching out.

I have reported this to the dev team and will update you shortly with their response.

Thankyou,

Sendinblue Customer Care

Hi @fil1540, thanks for your feedback!

We’re glad to hear you’re enjoying using our service! Please never hesitate to reach out in case of questions ??

Kindly,
Sendinblue Customer Care

Bonjour,

Nous sommes ravis que le plugin vous plaise. Nous vous souhaitons une excellente continuation.

Cordialement,

Sendinblue

Hello @websim,

Thank you for the message.

I would like to inform you that we only track order_completed event. In the help centre article, order has been made is being referring to when the order is completed.

In case you have any contacts which are being tracked when the order is in processing, please create a support ticket through your Sendinblue account or email us at [email protected] with some additional information like:

1. Support Id/ login id linked with your Sendinblue account
2. Example of email ids for which this happened
3. Access to your WooCommerce account.

We look forward to hearing from you and assisting you with your request.

Regards,

Hello,

The plugin would normally send this log only if an order in completed.
Can you please provide examples of contacts who have triggered this event without actually completed the order?

Please provide the details of the account as well (login email and support ID)

Thank you.

Hello @quillwood,

Thank you for your positive feedback! We are very happy to hear that you are enjoying our platform and appreciate you taking the time to share your thoughts.

If there is anything you need please don’t hesitate to create a support ticket through your account or email us at [email protected] at any time, we are here to help!

Best regards,
Sendinblue Customer Care

Hi @agent3w,

Thank you for your reply,

Unfortunately, it is not possible for clients to contact our technical team directly. I have shared this feedback with them to see if it possible to add this in our future integrations.

Please let us know if you have any other questions.

Best regards,
Sendinblue Customer Care

Hi @clickingclients,

Thank you for your message. So we can look into this for you please create a support ticket through your Sendinblue account or email us at [email protected]

We look forward to hearing from you and assisting you with your request.

Best regards,

Hi there,

Thanks for reaching out!

I have gone through all of your messages and can confirm the most likely issue here is that the information was not saved before logging out. The same goes for any of the other settings, if “Apply” is not clicked, everything will revert to default.

Typically, logging out of one’s account does not delete data, but unfortunately if information is not saved before doing so, anything not saved will be irretrievable.

Would you mind sending in an email to [email protected] confirming your login email address so that we can address all of your other points in more detail.

I await your email.

Hi @thegreengaia,

Glad to hear you have managed to resolve the issue!

Please do not hesitate to let us know if you have any additional questions. You can also raise a support ticket directly from your account or email us at [email protected].

Best regards,

Hi there,

Great – let us know if you have any questions along the way ??

We appreciate the feedback. I will be sure to pass this request along to our Help Center team.

Please let us know if you need anything else. We are happy to help!

Hello @lafrugalistefutee,

Hope you are doing well!

Thank you for your kind words. We are glad to know that your issue was resolved swiftly and you enjoy working on the platform.

We wish you a great day ahead! ??

Regards,

Hi there,

Thanks so much for your feedback!

We’re glad to hear you’re enjoying Sendinblue and appreciate the comment.

We’re always happy to help.

-Sendinblue Customer Care

Hi @purritz ,

Thank you for contacting the Sendinblue Customer Care team!

You can use a contact attribute condition to send a template depending if a contact meets a certain condition. So for example, on your form, you can ask which Language they would like to receive communications in. You can add a LANGUAGE attribute on this page of your account: https://my.sendinblue.com/lists/add-attributes

Then, there would only be one workflow: the entry point is contact submits form, next step is an if/else condition where if the contact attribute for LANGUAGE is English for example, you send out the English workflow. If it is not English you can add more conditions if they meet other contact attributes to trigger different emails for different languages.

Please let me know if you have any other questions or need further assistance.

Kind regards,
Sendinblue Customer Care

Hi @clickingclients,

Thank you for your reply,

We would like to inform you that dynamic lists are only available to the Drag & Drop Element “image box” and not “image box X2”.

Please refer to the information shared in the ticket raised as we provide more details regarding the matter of how to select dynamic lists.

I hope this clarifies your concerns,

Best regards,