Brevo

@fmh999 yes please, you can use tool like snipboard/ to upload the photo and share in the thread.

• This reply was modified 2 years, 3 months ago by Brevo.
• This reply was modified 2 years, 3 months ago by Brevo.

Hi @dreami96 !

Thank you for contacting the Sendinblue Customer Care team! We are happy to hear you are happy with our support.

We are dedicated to respond to all of our clients in a timely manner, and we appreciate the shout out. ??

Have a great weekend!

Kind regards,
Sendinblue Customer Care

Hi @axsu !

We do not currently support contact tagging. However, these contacts will be synced to a specific list.

It would also be possible to use automation to update a contact attribute to easily identify that contacts have come via WooCommerce. I will pop some articles below but please feel free to reach out to us at contact@sendinblue, for advice specific to your account ??

https://help.sendinblue.com/hc/en-us/articles/209499605
https://help.sendinblue.com/hc/en-us/articles/115000275844

Hello @axsu,

Thanks for your message!

Using our WooCommerce plugin, you should ensure that the opt-in field is displayed at checkout so that your customers can choose whether or not to subscribe to your communications.

The “Opt-in Checkbox Default Status” should be unchecked in order to be GDPR compliant.

If you continue to experience issues, please get in touch with us at [email protected] and we will be happy to help.

Kindly,

Hello @nathanleroux

Thank you for reaching out.

In order to look into it further, could you please share the reference ticket id?

Thanks,

Hi there,

Thanks very much for your message!

Yes this is correct, contacts should give consent before they are subscribed.

Would you mind letting me know how you are collecting your contacts? Is it with WooCommerce or WordPress forms or another method?

I look forward to your response ??

Thanks,

Hello @nicknoordijk,

Thanks for your reply.

Our developers have created a task to ensure the issue is fixed globally in our next release.

You are welcome to reach out to [email protected] if you experience any further issues!

Thanks,
Sendinblue Customer Care

Hi @sgomezp !

Thank you for contacting the Sendinblue Customer Care team!

I can confirm that clients are already using our plugin with WordPress version 5.7. Please go ahead and use the plugin with that version, and do not hesitate to send in a support ticket to [email protected] if you face any issues.

Please let me know if you have any other questions or need further assistance.

Kind regards,
Sendinblue Customer Care

Hi @phlow,

Thank you for contacting the Sendinblue Customer Care team!

In order to fully assist you and debug the issue, please send in a ticket to [email protected] with your inquiry so we can check what the issue is and how exactly to fix it. ??

Please let me know if you have any other questions or need further assistance.

Kind regards,
Sendinblue Customer Care

Hello,

Thank you so much for your reply.
Can you please tell me whether the issue is currently affecting you?

The latest update of the plugin should have this corrected, have you updated it?
Did you add the code on the previous version?

File: wp-content/plugins/woocommerce-sendinblue-newsletter-subscription/woocommerce-sendinblue.php
Line: 493 -496
Code:

if(!empty($info['SMS'])){
$iso_code = SIB_Model_Country::get_prefix($billing_data['billing']['country']);
$info['SMS'] = self::checkMobileNumber($info['SMS'], $iso_code);<code></code>

}

Sincerely

Hi there,

Thanks for your feedback! We’re glad you’re enjoying our platform, and we’re always happy to help. Please don’t hesitate to let us know of any questions ??

–Sendinblue Customer Care

Hello,

Thanks for your question!

The preview of your email is usually determined by the ISP in question e.g. Google, Microsoft, etc. and the option to “View in browser” is added by default.

When designing your campaigns or transactional emails, I recommend you use our “Preview on email clients” option to verify how the email will look across all ISPs and between mobile and desktop users.

You are welcome to revert with further questions, or if we have misunderstood your request!

Kindly,

Hi There,

Thank you for your feedback!

We are happy to hear that your experience with our WooCommerce plugin has been been wonderful.

Please feel free to reach out to us in case you have any questions. We are here to help ??

Regards,

Hello @mathiasv,

Thank you very much for your amazing feedback, we really appreciate it!

Please let us know if you have any questions.

Have a great day!

Kind regards,
Sendinblue Customer Care team

Hi Marla,

Thanks for your message.

We are delighted to hear that you are a promotor of our product! We work hard to ensure that our platform is constantly improving, alongside providing the best Customer Care team to help aid your continuous business growth.

We always welcome feedback, both constructive and commendable, so we truly appreciate you taking the time to brighten our day!

Have a great afternoon ??

Kind regards,