nebuleux

Jennifer, unfortunately, even when clearing out settings, the same issues occur with the new plugin and the permissions. The earlier version at least allows connection to page and pixel. Despite the product sync issues (which at one point did succeed with sync, but not in recent times)

On Page:
https://nebuleux.com/product/pride-bracelet
On Facebook:
https://www.facebook.com/commerce/products/3327208817340570/?rt=9&referral_code=page_shop_tab&ref=page_shop_tab

Update,

I did go back and fine an earlier version, Pre 2.0 to get connected, the old wizard works.. kind of. But attribute information gets lost, items with variations will only show one at a time.

I downloaded 1.11.14 (2.0.0) and the tools plugin to clear facebook data and was able to reconnect. That part is working fine, however still seeing product sync issues, partial information, single variants showing as full items.

It’s getting there but it looks like the translation to the catalog on facebook still requires some re-tweaking.

Example, I have an item that up until the latest editions were showing properly with pricing, all variants, even prices by variant.

Now, for example “Dangle Earrings” with a couple variants, Blue stones, red stones and green stones. On sync 1, only the blue stone would show, but a button (in text only) shows for other variants, but no details.

The next time I sync, it might override and I see the green stones.

So, we wound up attempting form a secondary account, full permissions across all pages no dice with the woocommerce plugin. To be extra sure, updated TLS and php, still no dice.

Attempted to integrate both with original account and the “test” account with another service that also integrates with pixel and business manager, and it is integrating.

The issue still appears to be with the api and the plugin itself as with the other party tool I am able to at least integrate another business solution (which I use on the road) without any issue.

I am trying the suggestion from another post, attempting to find a copy of the 1.9.11 download to see if that has any effect.