Nazmul Huda

Hello @windradical,

Thank you so much for your glowing review! ??

Your feedback means a lot to us and motivates us to continue delivering excellent service.

If there’s anything else we can do to enhance your experience or if you have any further questions, please don’t hesitate to reach out.

Wishing you all the best.

Nazmul

Hello @zollo,

Hope everything is going great ??

It’s been a few days since we heard from you. We are assuming that you have managed to solve the issue.

That’s why we would like to mark this topic as “Resolved”. In case you need any further assistance, don’t hesitate to let us know.

We’ll definitely help you with that.

Best regards,
Nazmul

Hello @sevenseconds777,

Hope everything is going great ??

It’s been a few days since we heard from you. We are assuming that you have managed to solve the issue.

That’s why we would like to mark this topic as “Resolved”. In case you need any further assistance, don’t hesitate to let us know.

We’ll definitely help you with that.

Best regards,
Nazmul

Hello @clifton11221,

Hope everything is going great ??

It’s been a few days since we heard from you. We are assuming that you have managed to solve the issue.

That’s why we would like to mark this topic as “Resolved”. In case you need any further assistance, don’t hesitate to let us know.

We’ll definitely help you with that.

Best regards,
Nazmul

Hello @sevenseconds777,

Hope everything is going great ??

It’s been a few days since we heard from you. We are assuming that you have managed to solve the issue.

That’s why we would like to mark this topic as “Resolved”. In case you need any further assistance, don’t hesitate to let us know.

We’ll definitely help you with that.

Best regards,
Nazmul

Hello AM,

Thank you for using JustTables. We apologize for the inconvenience you’ve experienced.

We’ve noticed your previous ticket in our client portal regarding JustTables plugin. We have already replied to your ticket with instructions on how to safely update to version 1.5.4 of the plugin.

Please follow the instructions provided in our response to resolve the issue.

If you have any further questions or need additional assistance, please don’t hesitate to let us know.

Best regards,

Nazmul

Hello,

I’m pleased to inform you that we have addressed the WPML compatibility issue in the latest update of Support Genix Lite. Version 1.2.2 now includes WPML support, allowing you to seamlessly manage multilingual tickets on your website.

To take advantage of this enhancement, I recommend updating the plugin to version 1.2.2 on your site. Once updated, you should have access to the WPML translation options.

Thank you for your patience and understanding while we worked to implement this feature. We’re committed to providing the best possible experience for our users, and your feedback helps us improve.

If you encounter any further issues or have any additional questions, please don’t hesitate to reach out. We’re here to help.

Best regards,

Nazmul | Support Genix Team

Hello @gbordormor22,

Thank you for considering JustTables.

We are not fully clear about your needs and the current behavior on your site. Could you kindly provide a brief video demonstrating what’s happening and what you’re trying to achieve?

In the meantime, we encourage you to explore our various demos to see the capabilities of JustTables: https://theplugindemo.com/justtables/ and https://theplugindemo.com/justtables/product-table-with-filter-search/.

Best regards,
Nazmul

Hello,

Thank you for reaching out and bringing this matter to our attention.

We sincerely apologize for any inconvenience you’ve experienced regarding the WPML compatibility of Support Genix. We understand the importance of multilingual support for your website, especially when it comes to ticketing systems.

Currently, it seems that there may be some challenges with the WPML integration, and we acknowledge that this feature is not functioning as expected. Please rest assured that our development team is actively investigating this issue, and we are committed to providing a solution promptly.

We appreciate your patience and understanding as we work to address this matter. Rest assured, we will keep you updated on our progress and provide you with the necessary updates as soon as they become available.

If you have any further questions or concerns in the meantime, please don’t hesitate to reach out. We’re here to assist you in any way we can.

Thank you for your understanding and continued support.

Best regards,

Nazmul | Support Genix Team

Hello @sevenseconds777,

We appreciate you reaching out to us regarding the disappearance of the registration button and form.

We’ve received your ticket on the www.remarpro.com platform. However, for more efficient tracking and resolution, we kindly request you to create a corresponding ticket on our dedicated support portal at https://supportgenix.com/contact/. Alternatively, you can respond to the earlier created ticket on our portal.

Your cooperation will enable us to efficiently address your concern and provide a timely resolution.

Thank you for your understanding, and we look forward to assisting you further with your queries.

Best Regards,
Nazmul | Support Genix Team

Hello @sevenseconds777,

We are truly sorry to hear about the inconvenience you’re experiencing with the preloader and logout issues. We understand the frustration, and we’re here to help.

To ensure a swift resolution, kindly create a support ticket by visiting https://supportgenix.com/contact/. Our dedicated Support Agent will assist you directly and work towards resolving the issues you’re facing on your site.

Thank you for your patience and understanding. We look forward to assisting you promptly.

Best Regards,
Nazmul | Support Genix Team

Hi @clifton11221

Thank you for reaching out, and I apologize for the inconvenience you’re experiencing. To resolve the issue, please clear your browser cache in Chrome. It will solve the issue.

If the problem persists after clearing the cache, please let us know (here at https://supportgenix.com/contact/), and we’ll further investigate to ensure a seamless experience for you.

Best regards,
Support Genix Team

Hi @ibby,

Thank you for reaching out to us and bringing this to our attention. We understand the importance of resolving these issues promptly.

We have thoroughly investigated the reported issues regarding the “JustTables” plugin, and on our end, everything seems to be working as expected. The variations are displaying correctly with their titles, and we are not encountering any errors when adding individual variations to the cart.

To better assist you and address these concerns, we recommend creating a support ticket on our portal: https://portal.hasthemes.com/contact/. Our dedicated support team will investigate the reported issues more deeply and work towards a solution.

Once you’ve submitted the ticket, one of our support agents will promptly reach out to you to further investigate and assist in resolving the issues you’re facing.

Thank you for your understanding and cooperation. We are committed to ensuring the smooth functionality of our products and appreciate your patience as we work towards a resolution.

Best regards,
Nazmul

Hello Vivie,

Thank you so much for taking the time to share your wonderful experience with Support Genix! We are thrilled to hear that you find our help desk ticketing system elegant, powerful, and easy to set up.

Your kind words about the documentation and FAQs are truly appreciated. We’re delighted that you found the information easily and that it contributed to a smooth experience.

Receiving such positive feedback means a lot to us. We’re honored to have you as a satisfied customer, and we’re here to provide ongoing support for your journey with Support Genix.

If you ever have any questions, suggestions, or need assistance, please don’t hesitate to reach out.

We’re grateful for your support!

Best regards,
Support Genix Team

Hello @martinagiomi

Thank you for your follow-up question. While it’s possible to locate the ticket conversation data in the database, I must emphasize that manually extracting and providing a backup of this data can be a complicated process, and it’s not a recommended method.

However, if you still wish to proceed, you can find ticket conversation data in the following tables within your database: “apbd_wps_ticket”, “apbd_wps_ticket_reply” and “apbd_wps_ticket_log”.

Please keep in mind that this is not the recommended way to handle ticket history backup. At this time, “Support Genix” does not have a built-in feature to easily extract and provide a backup of ticket history.

Thanks,
Support Genix Team