Nazmul Huda

Hi @vfxbro,

We’re sorry to hear about the inconvenience you’re facing after updating WooCommerce to the latest version, and we appreciate you bringing this issue to our attention. We’d like to assist you in resolving the error as quickly as possible. To help us investigate and provide a solution, please submit a support ticket at https://portal.hasthemes.com/contact/.

Our support team will review the issue and guide you through the necessary steps to fix it. We appreciate your patience and look forward to getting everything working smoothly again.

Best regards,
Nazmul

Dear @sevenseconds777,

Thank you for reaching out and for your kind words about Support Genix. We’re truly sorry to hear that you’re still experiencing issues with the register and log out buttons in Google Chrome.

After thoroughly investigating on our end, we couldn’t replicate the issues you’ve described. This strongly suggests that the problem is likely related to caching on your site. We understand how frustrating this can be, especially when clearing the cache doesn’t seem to resolve the issue.

We’ve also noticed that while you’ve created a ticket in our support portal, we haven’t yet received the additional information we need to look into the issue directly on your site. We would be more than happy to assist you further once we have access to this information.

In the meantime, we recommend installing the latest version of Support Genix on a fresh WordPress site as a test. This should help confirm that the issue is indeed related to your site’s cache.

Again, we sincerely apologize for any inconvenience this has caused and are here to help you resolve it as quickly as possible.

Best wishes for your continued success.

Kind regards,
Nazmul

Hi @jkellis,

Thank you so much for taking the time to leave such a thoughtful review! ?? We are thrilled to hear that Support Genix has been a valuable tool for your organization, helping you efficiently manage and organize requests and issues.

We’re glad that both your team and end users find the plugin straight-forward and easy to use. Usability is one of our top priorities.

Your kind words about our customer support are greatly appreciated, and your recommendation truly means a lot to us.

We’re honored to be a part of your workflow and will continue to work hard to meet your needs.

Best regards,
The Support Genix Team

Hi @mohobook,

Thank you for your patience and cooperation.

We are extremely sorry for the late response. Our support agent has already replied to your support ticket. Please check that ticket for our latest update.

Best regards,
Nazmul

Hi @mohobook,

Thank you for creating the ticket.
We have received it and have already replied there.

Best regards,
Nazmul

Hello @mohobook,

Thank you for the detailed information.

At our end, we have tested using the latest version of WooCommerce, the latest version of JustTables, and the Firefox browser, but unfortunately, we could not replicate the issue. We are not dismissing your concern, but it appears to be an environment-specific issue, which requires further investigation.

We apologize for the inconvenience caused by the ticket submission process. Please visit https://portal.hasthemes.com/contact/, fill out the “General Questions” form, and submit it directly. We will get back to you as soon as possible. You can refer to this screenshot for guidance.

Thank you for your cooperation and patience.

Best regards,
Nazmul

Hello,

Thank you for your interest in upgrading to the paid version of Support Genix.

ACF Integration: The agent backend does not support ACF fields. However, there is no need to use ACF for custom fields. Support Genix includes its own custom field feature, allowing you to add as many fields as you need.

Viewing Tickets as CPT: Currently, there is no way to view the tickets in the WP backend as CPT (Custom Post Type).

If you have any further questions or need assistance, please feel free to ask.

Best regards,
Nazmul

Hello @mohobook,

Thank you for using JustTables. We apologize for the inconvenience caused.

We’ve tried to replicate the error you’re facing with version 1.5.8 but have been unable to do so. According to the DataTables documentation, the issue seems to be related to an Ajax error. It’s possible that there was a temporary issue in your backend during the update process.

Could you please try updating the plugin to version 1.5.8 again? If the error persists, kindly let us know the details by creating a support ticket at https://portal.hasthemes.com/contact/. We are committed to working with you to provide a meaningful solution.

Thank you for your patience and cooperation.

Best regards,
Nazmul

Hi @sevenseconds777,

Thank you for using Support Genix.

Could you please share a screenshot or video demonstration of the scenario involving the registration button and the back button? It would help us understand the issue better.

As per our design, Support Genix does not include a back button along with the registration button. Also, if you are not logged in, the “Register” button should appear logically. There shouldn’t be any situation where the registration option is unavailable. However, some settings may alter this default behavior.

We are currently unclear about the exact issue you are facing and need more details to provide a proper solution. If you provide the necessary details and we identify a bug, we will ensure it gets fixed.

For further assistance, you can also reach us through our Support Portal.

Best regards,
Nazmul

Hello @sevenseconds777,

Hope everything is going great ??

It’s been a few days since we heard from you. We are assuming that you have managed to solve the issue.

That’s why we would like to mark this topic as “Resolved”. In case you need any further assistance, don’t hesitate to let us know.

We’ll definitely help you with that.

Best regards,
Nazmul

Hello @thefourcraft,

Hope everything is going great ??

It’s been a few days since we heard from you. We are assuming that you have managed to solve the issue.

That’s why we would like to mark this topic as “Resolved”. In case you need any further assistance, don’t hesitate to let us know.

We’ll definitely help you with that.

Best regards,
Nazmul

Hi @shenalorlof,

Thank you for your query. We are extremely sorry to inform you that “Support Genix” currently does not have the feature to display the total time taken by the agent to close a ticket. However, we appreciate your suggestion and will consider implementing this feature in the future.

Best regards,
Nazmul

Hi @sevenseconds777,

Thank you for your patience. We’ve worked diligently to identify all possible causes of the issue. Based on our investigation, we’ve made several adjustments and updated the plugin. Our recent update may resolve the problem.

Please update your plugin, clear your cache, and check if the issue persists.

Best regards,
Nazmul

Hi @kyledoesit,

Thank you for the update. I’m glad to hear you were able to resolve the issue.

If you have any other questions or need further assistance, please don’t hesitate to reach out. We’re always here to help.

Best regards,
Nazmul

Hi @kyledoesit,

You are always welcome, and we appreciate your understanding. We are indeed considering implementing support for ACF group fields, although this may take some time.

Thank you for your patience and for using JustTables.

Best regards,
Nazmul