Nayeem Hossen

Hi?@anton59

Since we haven’t heard from you in a while, we’ll consider this issue closed. If you have any further questions or encounter any more issues, please feel free to open a new topic.

Thank you!

Hi @frometa79

Since we haven’t heard from you in a while, we’ll consider this issue closed. If you have any further questions or encounter any more issues, please feel free to open a new topic.

Thank you!

Hi @frometa79

Thanks for reaching out. I’m sorry, but I’m having a bit of difficulty fully grasping your query.

In Disable Thumbnails, When you drag the thumbnail size from the ‘Size Enabled’ to the ‘Size Disabled’ side After that, the thumbnails on the ‘Size Disabled’ side will not be generated for any future images.

If you then activate Regenerate Thumbnails, you have already selected the thumbnail sizes you want to generate in the ‘Disable Thumbnails’ section, your new image uploads will only generate thumbnails with the resolutions you have enabled. And disabled resolutions will be automatically deleted.

Please let me know if I missed anything and if you need any further assistance. Kindly request you to submit a support ticket through this?link. Our support team will then be able to take a closer look at your request.

Best regards,
Nayeem

Hi @anton59

Thanks for reaching out to us and sorry for the inconvenience you faced.

Could you please explain the specific issues you encountered? Understanding the details will help us assist you more effectively. As per forum?forum guidelines, we are unable to discuss premium features within this forum.

We kindly request you to submit a support ticket through this?link. Our support team will then be able to take a closer look at your request.

Best regards,
Nayeem

Hi @mehrazmorshed

Thank you for bringing this issue to our attention.

We have already identified and resolved the issue in our latest release. Please update to the latest version, and let us know if you encounter any further issues.

Thanks,

Hi @mehrazmorshed

Thank you for reaching out.

Could you please provide more details about where exactly you are experiencing this issue? Is it related to our plugin or specific to our website?

Is this issue specific to our website? Please create a support ticket in our support channel.

Best regards,

• This reply was modified 1 month, 1 week ago by Nayeem Hossen.
• This reply was modified 1 month, 1 week ago by Nayeem Hossen.

Hi @meatface888

I hope this issue has been resolved through our support channel and I’m now closing this issue. If you have any further questions or encounter any additional issues, please feel free to open a new topic.

Thank you!

Hi @meatface888

Thanks for reaching out to us and sorry for the inconvenience you faced.

Could you please share the error details or logs? This will help us identify the issue cause quickly. The previous version had some issues that were addressed in this update, and CoDesigner v4.7.17.2 is functioning without any issues on our side during testing.

Here are a few initial troubleshooting steps you can try:

1. Disable CoDesigner Temporarily: Use FTP or your hosting control panel to deactivate the plugin.
2. Clear Cache: Ensure browser, server, and any caching plugins are cleared.

You can raise a support ticket for a prompt response, and our support team will address it as quickly as possible.

Best regards,
Nayeem

Hi @shoushan

It seems you stopped reading at the point “For any reason,” but it’s important to note that the full sentence reads: “For any reason, for any reason, you may request a refund. If you want to request a refund you should open a help request. The support and administration team will then assess the refund request”.

As I mentioned earlier, As part of standard process, we thoroughly evaluate refund requests and issue refunds when necessary. If you have already purchased the plugin and submitted a support ticket for a refund, kindly provide your ticket details so we can review it accordingly.

However, it’s important to understand that simply reading one line of the refund policy without reaching out to our support team does not allow for a fair assessment of your request. Is this the right approach to accuse us of fraud?

Our users typically start with the free version of the plugin, and if needed, they upgrade to the premium version. All features and details, including the refund policy, are clearly outlined on our website. We take user feedback seriously and strive to address concerns in a professional manner.

If you have further questions regarding our refund policy, I kindly ask that you submit a support ticket through our official ?support channel.

Thank you for your understanding.

Hi @shoushan

Thank you for sharing your feedback on our refund policy. We sincerely apologize for any inconvenience that may have confused you. We understand your frustration, please allow us the opportunity to rectify this situation.

When users reach out to us regarding refund requests, we carefully review their concerns and provide refunds if needed. We strive to ensure that all our plugin features are clearly described on the ThumbPress website. If the plugin fails to perform its intended features or encounters technical issues, we are more than willing to process refunds.

However, if a user’s expectations for the plugin go beyond the features explicitly mentioned in the description, it may not align with our refund policy. We are committed to transparency and always aim to ensure our users have a clear understanding of what the plugin offers before making a purchase.

In your case, could you let us know if you reached out to us when you faced an issue or requested a refund? If you already submitted a ticket, please share the ticket link so we can review it. If not, we request you to contact us through our support channel.

Customer satisfaction is our priority. We will review your feedback and discuss any necessary adjustments to the refund policy with our management to clear up any confusion.

Best regards,
Nayeem

Hi @vutruso

Thank you for your feedback. We’re sorry to hear that the plugin didn’t meet your expectations.

Your feedback is invaluable to us, and we would greatly appreciate it if you could share details about the specific issues or challenges you faced while using the plugin. We are always committed to providing the best experience with our plugin and support.

If you face any issues, we kindly request you to reach out to us through our support forum or by submitting a support ticket. We’d be happy to address the issues and work towards finding the best possible solution for you.

Best regards,
Nayeem

Hi @legeaclubs

We appreciate your follow up. The feature has not been implemented yet as our development team is currently focused on other priority tasks. However, we are working on it gradually, and I will notify you as soon as it is added.

Thanks,

Hi @awesomeflyers

As we haven’t heard back from you for a while, we’ll consider this topic resolved. If you encounter any further issues, please don’t hesitate to open a new topic.

Thanks!

Hi @jwfrag

As we haven’t heard back from you for a while, we’ll consider this topic closed. If you encounter any further issues, please don’t hesitate to open a new topic.

Thanks!

Hi @woodtarget

We’re pleased to inform you that the issues you encountered have been resolved. A new version of CoDesigner (v4.7.16) has been released, and we kindly request you to update the plugin.

Please let us know if you have any feedback or face any issues after the update.

Thank you for your cooperation and patience.

Best regards,
Nayeem