nathy78

Thanks a lot.

You’re probably right. I’m afraid the responder gave me a wrong solution, saying that the issue came from your plugin.

I’m going to study your link carefully.

Thanks again for you look and your help

Hi,

I understand your remark. But in the Woocommerce setting, under Products – Downloadable Products, I left “Force download” and checked both boxes. According to the guide, the product to download should be available before the order is on the status “Completed”.
Woo download setting

I tried what you suggested in debug tab. The result is the same.

Yes if I manually set the order status on “complete”, then I can see and download the files.

Thanks a lot

Hi

Thanks a lot for this first answer. I don’t know why, but I don’t have any number, neither a date. But I have a report that I copy hereunder.

Server Variables
SERVER_SOFTWARE = LiteSpeed
DOCUMENT_ROOT = /home/aventuresculture/test.aventures-culturelles.fr
X-LSCACHE = on,crawler
LSWCP_TAG_PREFIX = 5e8
WP_SITEURL = NULL
WP_HOME = NULL
WP_CONTENT_DIR = /home/aventuresculture/test.aventures-culturelles.fr/wp-content
SHORTINIT = false
LSCWP_CONTENT_DIR = /home/aventuresculture/test.aventures-culturelles.fr/wp-content
LSCWP_CONTENT_FOLDER = wp-content
LSCWP_DIR = /home/aventuresculture/test.aventures-culturelles.fr/wp-content/plugins/litespeed-cache/
LITESPEED_TIME_OFFSET = 7200.0
LITESPEED_SERVER_TYPE = LITESPEED_SERVER_ENT
LITESPEED_CLI = NULL
LITESPEED_ALLOWED = true
LITESPEED_ON = true
LITESPEED_ON_IN_SETTING = true
LSCACHE_ADV_CACHE = true
LSWCP_TAG_PREFIX = 5e8

Wordpress Specific Extras
wordpress version = 5.2.2
siteurl = https://www.sitetest.aventures-culturelles.fr
home = https://www.sitetest.aventures-culturelles.fr
home_url = https://www.sitetest.aventures-culturelles.fr
locale = en
active theme = Bstone Child
active plugins = array (
0 => ‘bdthemes-element-pack/bdthemes-element-pack.php’,
1 => ‘duplicate-post/duplicate-post.php’,
2 => ‘elementor-pro/elementor-pro.php’,
3 => ‘elementor/elementor.php’,
4 => ‘enhanced-media-library/enhanced-media-library.php’,
5 => ‘limit-login-attempts-reloaded/limit-login-attempts-reloaded.php’,
6 => ‘litespeed-cache/litespeed-cache.php’,
7 => ‘tinymce-advanced/tinymce-advanced.php’,
8 => ‘woocommerce-booking/woocommerce-booking.php’,
9 => ‘woocommerce-gateway-paypal-express-checkout/woocommerce-gateway-paypal-express-checkout.php’,
10 => ‘woocommerce-product-addons/woocommerce-product-addons.php’,
11 => ‘woocommerce/woocommerce.php’,
12 => ‘wordpress-seo/wp-seo.php’,
13 => ‘wps-cleaner/wps-cleaner.php’,
14 => ‘wps-hide-login/wps-hide-login.php’,
15 => ‘wt-smart-coupons-for-woocommerce/wt-smart-coupon.php’,
)

LSCache Plugin Options
version = 2.9.8.2
radio_select = 1
auto_upgrade = false
purge_upgrade = true
cache_priv = true
cache_commenter = true
cache_rest = true
cache_page_login = true
timed_urls =
timed_urls_time = 23:00
cache_favicon = true
cache_resources = true
mobileview_enabled = false
mobileview_rules = Mobile|Android|Silk/|Kindle|BlackBerry|Opera\ Mini|Opera\ Mobi
cache_object = false
cache_object_kind = false
cache_object_host = localhost
cache_object_port = 11211
cache_object_life = 360
cache_object_persistent = true
cache_object_admin = true
cache_object_transients = true
cache_object_db_id = 0
cache_object_user =
cache_object_pswd =
cache_browser = false
cache_browser_ttl = 2592000
login_cookie =
check_advancedcache = true
use_http_for_https_vary = false
debug_disable_all = false
debug = 0
admin_ips = 127.0.0.1
debug_level = false
log_file_size = 3
heartbeat = true
debug_cookie = false
collaps_qs = false
log_filters = false
public_ttl = 604800
private_ttl = 1800
front_page_ttl = 604800
feed_ttl = 0
403_ttl = 3600
404_ttl = 3600
500_ttl = 3600
purge_by_post = -.H.M.PGSRP.PT.T
excludes_qs =
excludes_cat =
excludes_tag =
instant_click = false
css_minify = false
css_inline_minify = false
css_combine = false
css_combined_priority = false
css_http2 = false
css_exclude =
js_minify = false
js_inline_minify = false
js_combine = false
js_combined_priority = false
js_http2 = false
js_exclude =
optimize_ttl = 604800
html_minify = false
optm_qs_rm = false
optm_ggfonts_rm = false
optm_css_async = false
optm_ccss_gen = true
optm_ccss_async = true
optm_css_async_inline = true
optm_js_defer = false
optm_emoji_rm = false
optm_exclude_jquery = true
optm_ggfonts_async = false
optm_max_size = 1.2
optm_rm_comment = false
cdn = false
cdn_ori =
cdn_exclude =
cdn_remote_jquery = 0
cdn_quic = false
cdn_quic_email =
cdn_quic_key =
cdn_cloudflare = false
cdn_cloudflare_email =
cdn_cloudflare_key =
cdn_cloudflare_name =
cdn_cloudflare_zone =
media_img_lazy = false
media_img_lazy_placeholder =
media_placeholder_resp = false
media_placeholder_resp_color = #cfd4db
media_placeholder_resp_async = true
media_iframe_lazy = false
media_img_lazyjs_inline = false
media_optm_auto = false
media_optm_cron = true
media_optm_ori = true
media_rm_ori_bkup = false
media_optm_webp = false
media_optm_lossless = false
media_optm_exif = false
media_webp_replace = false
media_webp_replace_srcset = false
hash = hKAmvaiJUM5x9ToNKvcLQpWMZiUom1BP
nocache_cookies =
nocache_useragents =
crawler_include_posts = true
crawler_include_pages = true
crawler_include_cats = true
crawler_include_tags = true
crawler_excludes_cpt =
crawler_order_links = date_desc
crawler_usleep = 500
crawler_run_duration = 400
crawler_run_interval = 600
crawler_crawl_interval = 302400
crawler_threads = 3
crawler_load_limit = 1
crawler_domain_ip =
crawler_custom_sitemap =
crawler_cron_active = false
esi_enabled = false
esi_cached_admbar = true
esi_cached_commform = true
wc_update_interval = 0
wc_shop_use_front_ttl = true
woo_cache_cart = true
litespeed-cache-vary-group =
litespeed-cache-exclude-optimization-roles = array (
)
litespeed-cache-exclude-cache-roles = array (
)
litespeed-optm-css = array (
)
litespeed-optm-js-defer-excludes =
litespeed-media-lazy-img-excludes =
litespeed-media-lazy-img-cls-excludes =
litespeed-media-need-pull = false
litespeed-env-ref = false
litespeed-cache-drop_qs =
litespeed-cache-cdn_mapping = array (
0 =>
array (
‘url’ => false,
‘inc_img’ => ‘1’,
‘inc_css’ => ‘1’,
‘inc_js’ => ‘1’,
‘filetype’ => ‘.aac
.css
.eot
.gif
.jpeg
.js
.jpg
.less
.mp3
.mp4
.ogg
.otf
.pdf
.png
.svg
.ttf
.woff’,
),
)
litespeed-cdn-ori_dir = wp-content
wp-includes
/min/
litespeed-cache-dns_prefetch =
litespeed-cache-cloudflare_status = false
litespeed-log_ignore_filters = gettext
gettext_with_context
get_the_terms
get_term
litespeed-log_ignore_part_filters = i18n
locale
settings
option
litespeed-object_global_groups = users
userlogins
usermeta
user_meta
site-transient
site-options
site-lookup
blog-lookup
blog-details
rss
global-posts
blog-id-cache
litespeed-object_non_persistent_groups = comment
counts
plugins
litespeed-crawler-as-uids =
litespeed-crawler-cookies = array (
)
litespeed-adv-purge_all_hooks = switch_theme
wp_create_nav_menu
wp_update_nav_menu
wp_delete_nav_menu
create_term
edit_terms
delete_term
add_link
edit_link
delete_link
litespeed-forced_cache_uri =
litespeed-cache_uri_priv =
litespeed-optm_excludes =
litespeed-excludes_uri =
litespeed-media-webp_attribute = img.src
div.data-thumb
img.data-src
div.data-large_image
img.retina_logo_url
litespeed-optm-ccss-separate_posttype =
litespeed-optm-css-separate_uri =

/home/aventuresculture/test.aventures-culturelles.fr/.htaccess contents:
# BEGIN LSCACHE
## LITESPEED WP CACHE PLUGIN – Do not edit the contents of this block! ##
<IfModule LiteSpeed>
RewriteEngine on
CacheLookup on
RewriteRule .* – [E=Cache-Control:no-autoflush]
RewriteRule ^min/\w+\.(css|js) – [E=cache-control:no-vary]

### marker CACHE RESOURCE start ###
RewriteRule wp-content/.*/[^/]*(responsive|css|js|dynamic|loader|fonts)\.php – [E=cache-control:max-age=3600]
### marker CACHE RESOURCE end ###

### marker FAVICON start ###
RewriteRule favicon\.ico$ – [E=cache-control:max-age=86400]
### marker FAVICON end ###

</IfModule>
## LITESPEED WP CACHE PLUGIN – Do not edit the contents of this block! ##
# END LSCACHE
# BEGIN NON_LSCACHE
## LITESPEED WP CACHE PLUGIN – Do not edit the contents of this block! ##
### marker MINIFY start ###
<IfModule mod_rewrite.c>
RewriteEngine on
RewriteCond %{DOCUMENT_ROOT}%{REQUEST_URI} ^(.*)/min/(\w+)\.(css|js)$
RewriteCond %1/wp-content/cache/$2/$1.$2 -f
RewriteRule min/(\w+)\.(css|js) wp-content/cache/$2/$1.$2 [L]
</IfModule>
### marker MINIFY end ###

## LITESPEED WP CACHE PLUGIN – Do not edit the contents of this block! ##
# END NON_LSCACHE
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

I have no error information like 404 error, neither file which doesn’t exist.

To help you to see what I see, I made a print screen. You should be able to see it there
The account page

By the way, I noticed that if the product is free, my order status is completed. But if I have paid it, the status is On hold. I don’t know why.

If you don’t notice any issue in this report, perhaps it comes from another part.

Please, let me know. I’m far to be a specialist, but with your help, I can search in the right direction until I find the matter and solve it.

Thanks a lot

Hi Hiteshmakvana

Sorry, I did not have well understood your plugin.

I already use another plugin with google api, so it seems it is not possible to work with yours. What a shame !

Your plugin seems to be the right one I need…. but I need to find another one now…

Thanks