Hi @papacico,
Thanks for reaching out.
It seems the issue you have raised is from the WP SMTP plugin. Whereas, we are the support team for WP Mail SMTP.
I’m sorry about the confusion there but both plugins are not the same. WP SMTP is a completely different plugin not managed by us.
Please reach out to their support team here instead to get some help on the issue you have raised.
I hope this helps. Have a good one. ??