Thanks for the response. The creator of the gateway plugin is slow to respond.
How can I enable logging on the woocomerce side to see/trap issues like this? I still find it hard to reconcile that orders started in woocomerce can be created but not logged/stored in some way, regardless of what issue may exist on the gateway plugin side.
Again it works most of the time so if I had way to go through logs to piece some orders back together that would work for now
Tom