narektorosyan

Hey @gruvismalt,

Thank you for the reply.

For some reason, I have not received a notification after your reply hence sorry for answering late.

Can you please share a link to your website so that we can check the issue with the Paypal payments?

hi @andriesdb,

Thank you for posting the question.

I am very sorry for the late answer. We were trying to understand what is causing the issue.

It seems that you are using Cloudflare and have the Bot Fight Mode option enabled, in your Cloudflare dashboard that has blocked our service’s IP addresses.

Please navigate to Security > WAF(Web Application Firewall). Click on the Tools tab and enter the 10Web IP addresses mentioned in this article “Troubleshooting disabled API” to whitelist them. As soon as you whitelist the IP addresses, it will start working again. Let me know if it helped.

hey @indysigner,

Have you managed to get the scores you wanted?

hi @indysigner.

Thank you for posting your question.

Can you please provide us a link to your website? We will do our best to get the highest score for your website as soon as possible.

hi @rohit999,

Thank you for posting your question.

Can you please follow the instructions on “Troubleshooting REST API” section in the following troubleshooting article ? Follow the steps and check again if the issues have been fixed.

Hi @kaicolson,

Thank you for posting the question.

Can you please tell us if your website has any external caching? If yes, can you please manually clear the cache and check again? I am looking forward to your reply.

Hi @rjspomer,

Thank you for submitting your question.

The reason why it doesn’t optimize your page is that we do not support category pages at the moment. We support only standard pages and posts and you can try to optimize them now.

We have this fix in our roadmap and I will contact you again and inform you as soon as we release it.

hi @jojopa,

Thank you for posting your question.

Can you please provide us a link to your website? We will check and get back with a solution as soon as possible.

Hey @ahsun,

Thank you for posting your question.

Can you please send the access log (UTC +4 timezone 10:00-13:00) of your website to [email protected]? The REST API is being blocked but we don’t get what is blocking it right now. Access log will help us to find out the reason.

• This reply was modified 2 years, 8 months ago by narektorosyan.

hey @istiakrobin,

Thank you for posting the question.

Can you please provide us with a link to your website?

hey @unclerx99 ,

As you have not replied back for 3 days already we will assume that you don’t need help with the plugin anymore and hence it is safe to mark this topic as resolved for now. Let us know if you need help in the future.

hey @moali2489,

As you have not replied back for 4 days already we will assume that you don’t need help with the plugin anymore and hence it is safe to mark this topic as resolved for now. Let us know if you need help in the future.

hi @hernani65,

The fixed version has been released. Please check if everything works now on your side.

hi @hernani65,

Thank you for posting your question.

We will release a fixed version tomorrow and all issues will be fixed on your side. Please pay attention to the updates to keep the plugin updated to the latest version.

hi @hstanleycrow,

Perfect ?? Happy to know that it helped.

Yes, please use only our plugin to avoid any conflicts with it. Our plugin will fully optimize your website!