narektorosyan

Dear @zubemalik ,

Hi. My name is Narek and I am the Director of the Customer Care team at 10Web.

We are really very sorry that you have faced an issue with the plugin and 10Web Dashboard. Thank you for sharing your feedback. It is very important for us as the plugin is new in the market and we need to find out all issues that our clients may face and fix them to make our product better.

We have contacted you via email for additional info and look forward to your reply so that we can fix your issues in no time. Hope you can continue using the plugin and 10Web Dashboard as soon as possible.

Again, apologies for the issues that you have faced and hopefully you will give us a chance to fix all your issues.

Hi @ariffrank,

I’m the Director of the Customer Care team at 10Web. Nice to meet you.

We are really very sorry that you have faced an issue with the plugin. Thank you for sharing your feedback. It is very important for us as the plugin is new in the market and we need to find out all issues that our clients may face and fix them to make our product better.

Could you please enable the plugin again, enable Test mode and share the link to your website so that we can check what issues you have? If you enable the test mode, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster. The 10Web Booster will become inactive on your live website while remaining active for testing and troubleshooting. Here are the steps on how to enable it: https://help.10web.io/hc/en-us/articles/7204540443154-10Web-Booster-test-mode

Again, apologies for the issues that you have faced and hopefully you will give us a chance to fix all your issues and get a 90+ pagespeed score for your website.

Thank you in advance

Dear @gunawan004,

Hi. I’m the Director of the Customer Care team at 10Web. Nice to meet you.

We are really very sorry that you have faced an issue with the plugin. Thank you for sharing your feedback. It is very important for us as the plugin is new in the market and we need to find out all issues that our clients may face and fix them to make our product better.

You couldn’t face any issues with the plugin after deactivating it. Most probably you were still seeing it because of the cache. If you clear the cache and check the website in incognito mode you will not see any issues.

Could you please enable the plugin again, enable Test mode and share the link of your website so that we can check what issues you have? If you enable the test mode, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster. The 10Web Booster will become inactive on your live website while remaining active for testing and troubleshooting. Here are the steps how to enable it: https://help.10web.io/hc/en-us/articles/7204540443154-10Web-Booster-test-mode

Again, apologies for the issues that you have faced and hopefully you will give us a chance to fix all your issues and get a 90+ pagespeed score for your website.

Thank you in advance

Hi @hikmetyolcu,

Thank you for posting your question.

Unfortunately, your website doesn’t open at all right now. And it can’t be connected with the 10Web Booster plugin.

Could you please contact your hosting provider to restore your website so that we can have a look at your issues?

Hey @vikasbobi,

Thank you for posting the question.

Can you please enable the plugin again so that we can check the issues?

Hi @godigitalnetworkgh,

Thank you for posting your question.

Can you please navigate to your theme options and disable the theme preloader? As soon as you disable it, we will be able to increase your mobile and desktop scores. I am looking forward to your reply.

Hey @istiakrobin,

As we have not received a reply for 5 days, we will assume that you no longer use the plugin or found a solution yourself, hence it is safe to mark the ticket as solved. Let us know if you have any questions.

Hey @jojopa ahsun,

As we have not received a reply for 4 days, we will assume that you no longer use the plugin or found a solution yourself, hence it is safe to mark the ticket as solved. Let us know if you have any questions

Hey @ahsun,

As we have not received a reply for 5 days, we will assume that you no longer use the plugin or found a solution yourself, hence it is safe to mark the ticket as solved.

hi @vikasbobi,

Thank you for posting the question.

We have fixed the issue. Please check it.

hey @yoshid,

Thank you for the reply. Happy that it helped. Probably it was actually the IP’s whitelisting that fixed the issue but for some reason, it was affected by a delay.

hi @mikemp,

Thank you too ?? Hope you enjoy using our plugin.

hi @mikemp,

Thank you for posting your question.

That is how the Delay JS option works. It triggers the load of the JS on mouse hover. However, as you have animation at the top of your page, we have enabled automated JS load in 2-3 seconds after the page load for your website. The animation is working now, please check.

Hi @yoshid,

Thank you for posting the question.

You should whitelist the IP addresses mentioned in this article Troubleshooting disabled API section: https://help.10web.io/hc/en-us/articles/6549143350034-Troubleshooting-the-10Web-Booster.

As you are using Cloudflare and probably have the Bot Fight Mode option enabled, please follow the steps in the Important note in the article.

Hi @andriesdb,

Thank you so much for your feedback. We really appreciate it as it helps us to make our plugin better.

It seems that you are using Cloudflare and have the Bot Fight Mode option enabled, in your Cloudflare dashboard that has blocked our service’s IP addresses.

Please navigate to Security > WAF(Web Application Firewall). Click on the Tools tab and enter the 10Web IP addresses mentioned in this article “Troubleshooting disabled API” to whitelist them. As soon as you whitelist the IP addresses, it will start working again. Let me know if it helped.`