Word count doesn’t work by default in plugin version 2.1.2. I found this to be caused by an additional slash in front of the the string for calling the word count. So in the file frontier_form.php, on line 64, at least one of the slashes should be deleted before printf( __( ‘Word count: %s’ ), ‘<span class=”word-count”>0</span>’ ); to make the feature functional.
original: //printf( __( ‘Word count: %s’ ), ‘<span class=”word-count”>0</span>’ );
functional: printf( __( ‘Word count: %s’ ), ‘<span class=”word-count”>0</span>’ );
Just to clear this up for anyone else having issues.