I found the problem that generates this error is the Brid Video plugin which causes the non-operation, I hope it can be useful THANKS again for support
1. Browser version on which you are facing the issue. (FIREFOX 63.0.3 (64 bit)
2. Does the issue occur on all browsers or only a specific browser? (ALL)
3. PHP version (You can use plugins like display PHP version that display your PHP version on the WordPress dashboard) (7.2)
4. WordPress version (WordPress 4.9.8)
5. PHP error logs (No PHP error)
6. Operating System version(OS version).(iOS 10.11.6)
7. Browser console log error (if any) generated at the time of the error. Steps to get the console logs: