n8-b

OK, great. Thanks for the detailed explanation, Matthias. I know subscriptions are more difficult to deal with than regular products. However, I think Paymill could develop a more elegant solution. Having pre-auth amount appear in customers’ account leads to confusion for them – and also requires quite a bit of time handling their supports emails. Having the pre-auth transaction visible in the Paymill dashboard is not a problem. Having the pre-atuh amount appear in customers’ accounts/bank statements and retained for 7 days, even though ultimately they are not charged, is not ideal.

Again, thanks for all the work you’ve done on the plugin.

Update – a customer just wrote saying that his bank account is showing two charges for the same order. One for the amount of the subscription – the coupon amount and another for the full subscription amount. Not sure what’s going on so I’ve decided to remove Paymill as a gateway for subscription products for now.

I just took a quick look at the code in woocommerce.php and see in the function beginning on line 445 the ‘get_item_recurring_amount’ is being used. Is this correct or should it be ‘get_total_initial_payment’ as the WooCommerce coupons are applied to the initial order total, not the recurring amount.

Hi mkdev,

Thanks for the help. Apparently I was still sleeping when I wrote that. I meant to say that the orders remained ‘on-hold’ (yellow icon).

I did delete the plug-in via FTP so that’s probably the problem. It is probably related to the ‘on-hold’ order status as well since the webhooks aren’t being created. I’ll delete the tables through phpmyadmin to see if that does the trick.

Hi Matthias,

I’ve done some testing with beta version 14/RC2. Variable and simple subscription transactions work perfectly in Paymill. However, I am still having problems with the orders remaining in the ‘pending’ status in WooCommerce.

Before updating the plugin I removed the old version and then deleted the webhooks in Paymill/Settings. After activating the new version I went to the Paymill for WordPress admin to select credit cards and check API keys. Upon saving changes I receive the following error: ‘webhook not found’. In my Paymill / settings, no webhooks are being created. I suppose this means: no webhook = no API response from Paymill, right? Should the plugin be creating a webhook in Paymill upon activation?

Thanks for all your hard work on this plugin.

Nathan

Hi Matthias

Thanks for the info and your hard work. I don’t have time to test today. Hopefully I can get to it tomorrow. I’ll let you know what I Find out.

Was there a problem with the webhooks in v10 that you fixed in v11? The reason I ask is because I deleted the old Paymill plugin before installing beta v10.

Hi Matthias – I’ve run some tests with beta v10 and here’s what I’ve found for both simple and variable subscription products:
– Transactions appear correctly in the Paymill dashboard (although the preauthorization entry with the subtotal is still appearing for each order)
– Coupons are being applied correctly in WooCommerce orders but Paymill is charging the full amount.
– All subscription orders stay in ‘pending’ status in the WooCommerce orders screen. It doesn’t look like there is any response from Paymill in the order after the transaction has been completed.

Hi Matthias – I’m trying to test beta v8 and I am unable to complete the checkout process. The error I get is: ‘1652.89’ must contain only digits. Perhaps it’s the decimal point? Are you checking whether the string only has digits? In the two test purchases I did the error is triggered on the cart subtotal. However, in the error the amount has the decimal point moved to the right two places. So, instead of a subtotal of ‘16.53’ the error shows: ‘1652.89’ must contain only digits.

If it helps, my triple charge problem happened with WC Subscriptions v1.4.9.

I haven’t heard back from Paymill support about the preauthorization charge. It doesn’t apper to be charging the customer but for some reason the preauthorization charge amount is being included when I view the transaction total on the Paymill dashboard.

OK, thanks for the help Matthias. I’ll look for the new beta release next week.

OK, no worries. I appreciate your work on this plugin. I have unset Paymill on subscription orders to avoid this problem. It works perfectly on non-subscription transactions.

Before refundng the customer, I wanted to make sure that the ‘preauthorization’ did actually charge the customer. The total of the three transaction in the Paymll dashboard is 90euros, that 30euros x 3. So, I’m assuming it has charged them. The second and thrid transactions are marked as closed (green dot). The first transaction (the preauthorization) is not marked with a green dot. Can you confirm this?

I’ll try to find some time to test v1.6 to help you out.

Thanks

Sure here are the status and status codes for each transaction for the subscription I mentioned in my first message.

1st transaction – Status: Preauthorization, Status code: 20000
2nd transaction – Status: Closed, Status code: 20000
3rd transaction – Status: Closed, Status code: 20000

Hope that helps. Let me know if you would like any other information. Thanks for your work on this plugin.

Here’s some additional info that might help. I checked each transaction in the Paymill cockpit and saw that:

1. The 1st transaction is a ‘preauthorization’.
2. The 2nd transaction has a description of ‘Subscription#sub_…’.
3. The description of the 3rd transaction is the WooCommerce order number.

I’ve also just noticed that I’m getting failed payments when customers use a coupon with a subscription. The Paymill error is ‘40301 RESPONSE_DATA_3D_AMOUNT_CURRENCY_MISMATCH: currency / amount mismatch’. I’ll open another thread for this.

Hi Matthias,

I have the same configuration as mkdev and am having the same problem. The plugin is creating three different transaction IDs for each order and charge the order total for each transaction. So, a 30euro yearly subscription is charging customers 90 euros total.

Note: My subscriptions are variable.

Any idea what’s happening here? For now I’ve unset Paymill as a payment method for subscription products.

Hi again Danny,

Yeah, that’s exactly what I’m doing. I’m combining them in the same rule, separated by a comma. I can’t figure it out. Even if I just try adding the shop page to the rule with no other rules it shows up. The rule works fine for all the other pages I’ve tried.

Maybe it’s because the WooCommerce ‘page’ is not really a page, but a post type archive?