n111

Lisa, I really appreciate your time to answer me, but acting as a PR person who only defends the company and doesn’t manage a real situation is not the best way to communicate with the market and its customers, let alone solve problems which are indisputable, after all I’m not the only complainer.

For you to understand: I own and also co-owner of several companies (not counting partnerships), I have relationships with countless companies and my own companies are responsible, among many things, for offering development, communication and, of course, hosting solutions. In addition to being a longtime WordPress contributor (under other profiles), I have my own team of developers and discussions with teams from various partners and the most varied experts in hosting and website optimization.
We are unanimous in our opinion about the recent plugin and function changes in your CDN. As it is, it has deliberately become unsustainable to use Litespeed and Quic.Cloud technology for our needs.
As there is a large investment in infrastructure and levels of quality and reliability that we must offer to our customers and partners, it is unacceptable that a sudden paradigm shift of the Quic.Cloud platform together with Litespeed does such damage to hundreds of websites we offer.

We didn’t use the Guest Mode feature and didn’t make any changes to the plugin settings. The simple automatic update of it to versions 4.xxx together with the handling changes of CSS, Cache, LQIP and Combine functions made our sites consume dizzyingly more credits, more bandwidth, CPU usage on the servers and there were also regrettable spontaneous crashes in the layout.
It took a lot of work for everyone involved (I’m talking about hundreds of professionals) to diagnose and isolate the problem, including me.
Several of us joined your Slack group, opened direct support tickets and also made support posts here on WordPress.
What I want you to understand is that I am being a spokesperson for a long list of companies and people who have perceived recent changes as problematic and I am here diplomatically for you to reconsider your current direction or we will have to redirect our platform decisions by leaving to other, more reliable technologies.

We made a big investment in Litespeed infrastructure and even paid plans for your CDN integration, but currently there is a lot of effort and even situations where usage is simply not functional. If this situation persists, and unfortunately we believe it will continue due to the negligent attitude towards problems (such as your response to our review), we will have to change our contracts to other options and not recommend to any of our partners or customers the use of your solutions.

As you said, maybe for independent developers, enthusiasts or occasional customers the use of your platform is more suitable lately, but it’s not what we were offered in the contract years ago. With the exception of the Litespeed hosting infrastructure, all ecosystem products such as Quic.Cloud and the WordPress integration plugin itself are no longer to be trusted.

This is not a point of view, but a fact that we are sharing with you and we look forward to seeing how willing you are to really fix the recent issues.

Best regards,