mykkal

Can you share a link to your site? I’m wondering if you’re having the same issues as i am. Would need to see.

So to clarify, the other day Elementor auto-updated and immediately broke the site. We deactivated all plugins except elementor and it was still broken. We replaced revisions both manually and automated through their “tools” dashboard… No fix.

When I manually uninstalled and reinstalled the latest version…no fix. When I contacted Elementor they told me to buy a pro license before they would fix it. That was extortion….plain and simple. I have other licenses but they (an autoupdate)caused the problem and then forced me to buy a license under duress, something that would be punitive for them in a civil court.

Anyways, moving on since I bought the license the 3rd tier support hasn’t troubleshot, only tested the login credentials and i’ve seen no activity since the initial logging in yesterday to confirm they had access to my server console. Meanwhile, our tattoo shop clients can’t complete our workflow and fill out the necessary legal forms and etc. Our entire workflow is online.

When I asked support for updates multiple times I was first told that customer service had no way of speaking to 3rd tier support. This morning however I was told they spoke to them and told that there was no communicable update and they would let me know…Something that is very much inline with the server logs showing a quick login and logout yesterday and few other commands issued to the console. It confirmed to me they hadn’t begun troubleshooting…they just verified they could get in. I will probably dispute the charges on “duress” grounds. Forcing people to buy upgrade to fix things offered at a lower level of service is actually well ‘precedented’ in Georgia. I could win in court but $100 isn’t worth that.

Anyways, this problem may be database related but it only breaks Elementor. I’ve found that the data for the posts, pages, and testimonials, are fine and only elementor itself is broken. So I can likely fix this by migrating to another builder and leaving Elementor alone.

My company will NOT be adding this project to any other production sites in the future and I will scale it out of the ones i have in my name and my clients names. That’s 11 sites altogether. I recommend you only use this product for personal, non-important things. They don’t triage very well.

I don’t think they are supporting this or answering questions on defects.

So Indexnow doesn’t work with Yandex? It’s still not working for me and no one has answered my support thread.

This is not working. Title for image tag is a separate indicator and is meant to be a long description of the image while an ALT tag is meant to be a short description.

This is an SEO problem. Noticing its been overlooked for seemingly years…why?
Title and ALT have distinct purposes and neither is going to be deprecated. What is Astra a doing????

Is there a real work around?

Hey that seems to have fixed most of the issue but the page is still slow loading. In fact the splash screen that shows should go away when logging in but stays forever. I’m not sure what to do. Was working before caching issues.

Thw website was down for three days. You answered that you removed my review because it was false…It wasn’t. You didn’t renew your domain. That’s unprofessional and deflection…Just take responsibility. It literally happened.

Anyways, We purchased this product ages ago and still aren’t able to activate it. Received no answer to that part.

Does this get fixed or do we have to request a refund.

Could you help please? Your plugin has broken my access to my website.

I don’t have access to the admin dashboard. How do I reactivate when I can’t access the dashboard.

Somenhow this thing stripped my admin permissions.

Okay so when i couldn’t get it to work earlier i deactivated and then uninstalled it. Adding the plugin back doesn’t seem to help. Kinda at a loss here.

Does this work with php 8? I don’t think its conflicting with any other plugins.

Nope, user role editor doesn’t appear under settings. It’s driving me wild.

My product says its deactivated no matter what I do. What gives?

Problem resolved itself…couldn’t tell you why.

Problem seems to have been imagemagick module for php 7.4 not being installed. it’s working now.

Hi there, thanks for replying to me. I believe the problem resolved itself. I noticed the server load was high and that it ws decoding 5 videos at a time. That’s why things were going so slow. I’ve adjusted it to “0” for multithreading but set the settings to one encoding at a time.

I have 11 CPUs. Do you have any other recommendations for optimizing?