Bethany Chobanian Lang

@rjrjrjrj Thanks for sharing! Based on your settings, WebP is supported and should be working. Can you please try the following steps and let me know what happens?

1. Make a new post.
2. Add a new JPEG file to your media library.
3. Insert the image into your post’s content.
4. Make your post visible to the public.
5. Go to the post URL and inspect to view the post markup and verify if a WebP file is being used for the image.

If you’re still not seeing a WebP image, it’s likely that there’s a conflict somewhere between the Performance Lab plugin and either your theme or another plugin. To test this, you can install the Health Check & Troubleshooting plugin to safely activate only Performance Lab and switch to a default theme. If WebP conversion works in Troubleshooting Mode, it’s likely that there is a conflict, and you can reactivate your plugins and theme one-by-one to try to identify what is conflicting. More details on how to use that plugin are available here.

@tapsuccess If you’d like to open a new support topic we’d be happy to assist with your case individually. Thank you!

@rjrjrjrj Thank you! Can you please copy and paste your full Site Heath information in a reply on this topic? The instructions are in this screenshot.

@rjrjrjrj Hi there, thanks for getting in touch!

Can you confirm that your server supports WebP? The best way to tell is by going to Tools > Site Health > Status. If you see a recommended improvement that says “Your site does not support WebP,” the WebP generation for new JPEG uploads will not work.

If you do not see that message or you see a message that says “Your site supports WebP” under Passed Tests, there may be something else going on. Can you please share your Site Health information here?

Hi @spy2, are you experiencing a specific issue with the Site Kit plugin? If so, can you please share your Site Health information privately via this form? You can also include upload the debug log to Google Drive or other file sharing service and include the link in that form.

@rik0399 Thanks for reaching out. We’re aware of this issue and we’re continuing to investigate this at present. So we can check your particular plugin setup, and compare this with others who’ve reported the same please share your Site Health information.

Based on the experience of others who’ve reported this, it might be useful to check whether the same issue occurs when using a Chrome browser incognito window.

We’ll update here as soon as a fix is released. Thank you!

Thank you, Magali! Excited to keep adding more features here and ultimately in core. ??

@stijl If you’d like to open a new support topic we’d be happy to assist with your case individually. Thank you!

@ildomandatore Thanks for getting in touch. I see that you’ve asked some other questions about statistics in Site Kit Dashboard recently, so I wanted to hopefully provide some clarity here.

is it because the statistics update after a few hours and there is a reset of the numbers?

Dashboard data refreshes once per day. Exactly when it refreshes is dependent on your site’s defined timezone. This means that if you are looking for the most “up to the minute” data, you will want to go directly to the source – Analytics, Search Console, etc. – to view it there.

Your plugin scores me the Total Unique Visitors first with 171 visitors and then 0 after a few hours. It is not the first time that I have this anomaly in numbers.

The Site Kit Summary widget on the WordPress Dashboard (in your screenshot) displays several statistics from the Site Kit Dashboard and reflects the data from the last 28 days. Since this refreshes daily, the data will likely change over time.

Because all of the data that is displayed within Site Kit and its associated calculations and terminology are pulled in directly from these other Google services, questions or concerns about your site’s unique data aren’t something that we can troubleshoot and dig deeper into here on the Site Kit forum. We do not have access to your Google properties, and troubleshooting why a data point is different than you expected can be very difficult given the constant changes in traffic, rankings, and algorithms.

If you want some help with getting started, I do recommend asking your questions on the Search Console and Analytics Help Centers as my colleague James has previously pointed you to.

I hope this helps clarify the Site Kit stats a bit for you. If there’s anything else we can help with related to Site Kit, let me know!

@gyurmey Sorry for the delay in getting back to you! The Developing with WordPress forum is probably the best place for your question –? hopefully they’re able to help.

@soeblangdi If you’d like to open a new support topic we’d be happy to assist with your case individually. Note that due to forum guidelines, we are not allowed you to communicate with you outside of this forum. Thank you!

@gyurmey Thanks for getting in touch! At the moment, the plugin does not do anything related to lazy loading, so this would be a new feature. If you wouldn’t mind creating a new feature request issue in our GitHub repo, we can review this and consider for a future release.

I’ll mark this topic as resolved, but if you have any other questions, just let us know!

@strarsis Apologies, just noticed that you were providing a solution, not asking a question. ?? Thank you for helping here!

• This reply was modified 2 years, 8 months ago by Bethany Chobanian Lang. Reason: misread

Thank you for your review @bklassenabb and for helping us test by using the plugin!

Hi @gaiatros! Just checking in here. Were you able to make the updates I noted above and get things working?