Bethany Chobanian Lang

Very welcome! Have a great weekend.

Hi there! We’ll be rolling out the update supporting AMP for GA4 in our release v1.104.0 this coming Monday, July 3. More info about this update is available here. Let us know if you have any questions!

@leiresultsagency If you’d like to open a new support topic we’d be happy to assist with your case individually. Thank you!

@pdfjust If you’d like to open a new support topic we’d be happy to assist with your case individually. Thank you!

@rose1419 If you’d like to open a new support topic we’d be happy to assist with your case individually. Thank you!

@granath If you’d like to open a new support topic we’d be happy to assist with your case individually. Thank you!

@johnrocks777 Please do not bump posts. ?? James will get back to you as soon as he is available; we aim for 24-48 hours. Thank you for your patience!

@johnrocks777 It’s against forum guidelines to offer us access to log in to your site and for us to log in, so that’s not an option here. @jamesosborne will follow up with you when he’s available to check your site if you can temporarily deactivate those plugins as he requested. Thank you!

Hi there @openthebible!

I’m the lead on support for the Web Stories plugin. I wanted to jump in here as I see that you’ve posted several topics as well as replied to and posted your own review of the Web Stories plugin recently.

As my colleague Adam noted, we take bug reports and quality issues with the Web Stories plugin very seriously. Web Stories, like all plugins, does have bugs – sometimes more often than we’d like. We thoroughly research all bug reports in order to try to replicate the issue, understand its root cause, and ultimately determine if it’s something that needs to be addressed in the Web Stories plugin.

In the case of the issues that you are experiencing, based on the info that you’ve provided including your Site Health (thank you for that) as well as our research and troubleshooting work to date, we cannot identify one or more root causes for these issues that are *exclusively* within the Web Stories plugin.

Typically, this indicates that something in Web Stories is conflicting with something else in your setup. There could be something that we can or should address in Web Stories to make it work more effectively with a particular host or theme, but there aren’t fixes that we can make in Web Stories in isolation that will address the problems that you’re experiencing. The massiveness of the WP ecosystem is a blessing and a curse this way – you gets lots of options, but the more options you have, the greater the probability for conflicts and problems.

I know that this is really frustrating, and we’re certainly not trying to say that Web Stories is perfect or lay blame on any other plugin or other software. This is unfortunately the reality of WordPress plugins.

We of course want to help find the causes of the issues that you’ve been experiencing so that we can recommend next steps and you can use Web Stories effectively. Adam will continue to work with you on troubleshooting here and will follow up soon with next steps. Because your reported issues have been related to user roles, I know we’ve been focused on troubleshooting related to that, but this could also be due to conflicts between your user role plugin and Web Stories and your hosting setup and/or another plugin or your theme, so we’ll need to dig deeper there.

Bethany

@abhidm Please open a new support topic and we’d be happy to assist with your case individually. Thank you!

@blackbeardesign Thanks for getting in touch! If you are looking to convert your images to WebP, there are lots of options out there for conversion, both online and in software programs. Performance Lab can only convert JPEG images to WebP after it is installed.

Let me know if you have any additional questions!

@kwamemckenzie We do not provide support on the weekends, which is why you haven’t heard from us. We’ll take another look and be in touch with next steps soon!

@mba2006 If you’d like to open a new support topic we’d be happy to assist with your case individually. Thank you!

@openthebible We’re in final testing and plan to release the new version of the plugin this week. Don’t worry, we’ll be sure to update you here when we do. ??

Hi there @lala9! Since we haven’t heard back from you, I’m going to mark this topic as resolved. If you still need help, please do feel free to reply here. Thanks!