mwbdev

Hey @babylon1999

Thank you for your reply and informing me that the fields don’t work in desktop as well. Please find the system report below:

### WordPress Environment ### WordPress address (URL): https://puracollagen.co.uk Site address (URL): https://puracollagen.co.uk WC Version: 7.6.1 REST API Version: ? 7.6.1 WC Blocks Version: ? 9.8.5 Action Scheduler Version: ? 3.5.4 Log Directory Writable: ? WP Version: 6.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: – Language: en_GB External object cache: ? ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.29.0 NSS/3.53.1 SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.28-MariaDB Max Upload Size: 2 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 7.6.1 WC Database Prefix: wp_ Total Database Size: 280.24MB Database Data Size: 183.13MB Database Index Size: 97.11MB wp_woocommerce_sessions: Data: 3.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 1.52MB + Index: 1.52MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 13.52MB + Index: 8.98MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_acfw_store_credits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_acfw_virtual_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_actionscheduler_actions: Data: 33.06MB + Index: 19.13MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 20.05MB + Index: 10.03MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 5.52MB + Index: 8.08MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_litespeed_crawler: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_litespeed_crawler_blacklist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_litespeed_img_optm: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_mailchimp_carts: Data: 0.41MB + Index: 0.00MB + Engine InnoDB wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 11.11MB + Index: 1.13MB + Engine InnoDB wp_postmeta: Data: 43.55MB + Index: 34.98MB + Engine InnoDB wp_posts: Data: 3.52MB + Index: 3.66MB + Engine InnoDB wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sbi_feed_caches: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sbi_instagram_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB wp_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 3.42MB + Index: 5.02MB + Engine InnoDB wp_users: Data: 0.17MB + Index: 0.16MB + Engine InnoDB wp_wcpdf_invoice_number: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.27MB + Index: 0.22MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_bundle_lookup: Data: 0.16MB + Index: 0.28MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.13MB + Index: 0.16MB + Engine InnoDB wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.66MB + Engine InnoDB wp_wc_order_stats: Data: 1.52MB + Index: 0.41MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.09MB + Index: 0.09MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfblockediplog: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfconfig: Data: 2.28MB + Index: 0.00MB + Engine InnoDB wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilemods: Data: 20.55MB + Index: 0.00MB + Engine InnoDB wp_wfhits: Data: 2.02MB + Index: 0.25MB + Engine InnoDB wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfissues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB wp_wfknownfilelist: Data: 9.52MB + Index: 0.00MB + Engine InnoDB wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wflogins: Data: 0.45MB + Index: 0.17MB + Engine InnoDB wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfstatus: Data: 0.25MB + Index: 0.14MB + Engine InnoDB wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_bundled_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yoast_indexable: Data: 2.06MB + Index: 0.09MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### acf-field: 255 acf-field-group: 51 af_entry: 2134 af_form: 5 attachment: 738 custom_css: 1 faqs: 79 nav_menu_item: 38 oembed_cache: 7 page: 46 post: 119 product: 18 reviews: 284 revision: 1022 shipment: 2102 shop_bogof_rule: 2 shop_coupon: 73 shop_order: 4221 shop_order_refund: 97 shop_subscription: 214 sl-insta-account: 1 sl-insta-feed: 1 sl-insta-media: 5 team-members: 4 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (42) ### Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.4.2 Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 3.5.4 Advanced Custom Fields PRO: by WP Engine – 6.1.5 Advanced Custom Fields: Table Field: by Johann Heyne – 1.3.20 Advanced Forms Pro: by Phil Kurth (Hookturn) – 1.9.3 All-in-One WP Migration: by ServMask – 7.73 Awin - Advertiser Tracking: by awinglobal – 1.1.4 Classic Editor: by WordPress Contributors – 1.6.3 Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 4.5 GTM4WP: by Thomas Geiger – 1.16.2 PayPal Express Checkout Payment Gateway for WooCommerce: by WebToffee – 1.4.2 Facebook for WooCommerce: by Facebook – 3.0.21 Flexible Shipping: by Octolize – 4.21.1 Head, Footer and Post Injections: by Stefano Lissa – 3.2.5 Smash Balloon Instagram Feed: by Smash Balloon – 6.1.4 LiteSpeed Cache: by LiteSpeed Technologies – 5.4 Mailchimp for WooCommerce: by Mailchimp – 2.8.3 MWB HubSpot for WooCommerce: by MakeWebBetter – 1.4.5 MWB Advanced Forms Mailchimp Integration: by Making Websites Better – 0.1 Post Types Order: by Nsp Code – 2.0.5 Redirection: by John Godley – 5.3.10 MWB Social Share: by Micah Kwaka – 0.0.1 Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.5 Trustpilot-reviews: by Trustpilot – 2.5.914 WooCommerce All Products For Subscriptions: by WooCommerce – 4.0.5 (update to version 4.0.6 is available) WooCommerce Buy One Get One Free: by Oscar Gare – 3.9.2 DPD UK & DPD Local Labels and Tracking: by Octolize – 2.0.2 WooCommerce Stripe Gateway: by WooCommerce – 7.3.0 WooCommerce Google Analytics Pro: by SkyVerge – 1.13.0 (update to version 2.0.3 is available) WooCommerce IOSS EU VAT: by Oscar Gare – 2.0.0 WooCommerce PayPal Payments: by WooCommerce – 2.0.4 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.2 WooCommerce Product Bundles: by WooCommerce – 6.18.4 WooCommerce Royal Mail: by WooCommerce – 2.8.0 WooCommerce Subscriptions: by WooCommerce – 5.0.1 (update to version 5.1.1 is available) WooCommerce: by Automattic – 7.6.1 (update to version 7.7.0 is available) Wordfence Security: by Wordfence – 7.9.2 Wordfence Security: by Wordfence – 7.9.2 Yoast SEO: by Team Yoast – 20.6 WP Better Emails: by Nicolas Lemoine – 0.4 WP Mail SMTP: by WP Mail SMTP – 3.8.0 WP Migrate Lite: by WP Engine – 2.6.5 ### Inactive Plugins (3) ### Theme Editor: by mndpsingh287 – 2.7 WooCommerce Google Analytics Integration: by WooCommerce – 1.8.0 WooCommerce Xero Integration: by WooCommerce – 1.7.55 (update to version 1.7.56 is available) ### Dropin Plugins (1) ### object-cache.php: object-cache.php ### Must Use Plugins (1) ### WP Migrate Lite Compatibility: by Delicious Brains – 1.3 ### Settings ### API Enabled: ? Force SSL: – Currency: GBP (￡) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: grouped (grouped) variable (variable) external (external) subscription (subscription) variable subscription (variable-subscription) bundle (bundle) simple (simple) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) exclude-from-search (exclude-from-search) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: #6 - /shop/ Basket: #7 - /cart/ Checkout: #8 - /checkout/ My account: #9 - /my-account/ Terms and conditions: #53 - /privacy-policy/ ### Theme ### Name: Pura Version: 1.0.0 Author URL: https://www.mwb-agency.com/ Child Theme: ? Parent Theme Name: MWB Agency Base Theme Parent Theme Version: 1.0.0 Parent Theme Author URL: WooCommerce Support: ? ### Templates ### Overrides: pura/woocommerce/archive-product.php pura/woocommerce/cart/cart-empty.php version 3.5.0 is out of date. The core version is 7.0.1 pura/woocommerce/cart/cart-totals.php pura/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.4.0 pura/woocommerce/cart/proceed-to-checkout-button.php version 2.4.0 is out of date. The core version is 7.0.1 base/woocommerce/checkout/form-billing.php pura/woocommerce/checkout/form-checkout.php pura/woocommerce/checkout/form-coupon.php version 3.4.4 is out of date. The core version is 7.0.1 pura/woocommerce/checkout/form-login.php pura/woocommerce/checkout/form-shipping.php base/woocommerce/checkout/payment-method.php pura/woocommerce/checkout/payment.php version 3.5.3 is out of date. The core version is 7.0.1 pura/woocommerce/checkout/review-order.php pura/woocommerce/checkout/thankyou.php base/woocommerce/content-product.php base/woocommerce/content-single-product.php base/woocommerce/global/breadcrumb.php base/woocommerce/global/sidebar.php base/woocommerce/global/wrapper-end.php base/woocommerce/global/wrapper-start.php base/woocommerce/loop/loop-end.php base/woocommerce/loop/loop-start.php base/woocommerce/loop/pagination.php base/woocommerce/loop/price.php base/woocommerce/loop/sale-flash.php pura/woocommerce/myaccount/dashboard.php pura/woocommerce/myaccount/form-edit-account.php version 3.5.0 is out of date. The core version is 7.0.1 pura/woocommerce/myaccount/form-edit-address.php version 3.6.0 is out of date. The core version is 7.0.1 pura/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1 pura/woocommerce/myaccount/form-lost-password.php version 3.5.2 is out of date. The core version is 7.0.1 pura/woocommerce/myaccount/form-reset-password.php version 3.5.5 is out of date. The core version is 7.0.1 pura/woocommerce/myaccount/lost-password-confirmation.php pura/woocommerce/myaccount/my-account.php pura/woocommerce/myaccount/my-address.php pura/woocommerce/myaccount/navigation.php pura/woocommerce/myaccount/orders.php version 3.7.0 is out of date. The core version is 7.0.1 pura/woocommerce/myaccount/payment-methods.php pura/woocommerce/myaccount/view-order.php base/woocommerce/notices/error.php base/woocommerce/notices/notice.php base/woocommerce/notices/success.php pura/woocommerce/order/order-details-customer.php pura/woocommerce/order/order-details.php base/woocommerce/single-product/add-to-cart/variable.php base/woocommerce/single-product/add-to-cart/variation.php base/woocommerce/single-product/price.php base/woocommerce/single-product/product-image.php pura/woocommerce/single-product/rating.php base/woocommerce/single-product/related.php base/woocommerce/single-product/sale-flash.php base/woocommerce/single-product/stock.php base/woocommerce/single-product/tabs/tabs.php pura/woocommerce/single-product.php pura/woocommerce/taxonomy-product-cat.php Outdated Templates: ? Learn how to update ### Subscriptions ### WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://puracollagen.co.uk Subscriptions-core Library Version: 5.5.0 Subscriptions Template Theme Overrides: pura/woocommerce/myaccount/related-orders.php pura/woocommerce/myaccount/related-subscriptions.php pura/woocommerce/myaccount/subscription-details.php pura/woocommerce/myaccount/subscription-totals-table.php pura/woocommerce/myaccount/subscription-totals.php Subscription Statuses: wc-active: 73 wc-expired: 3 wc-pending-cancel: 4 wc-pending: 1 wc-on-hold: 15 wc-cancelled: 118 WooCommerce Account Connected: ? Yes Active Product Key: ? Yes Report Cache Enabled: ? Yes Cache Update Failures: ? 0 failure ### Store Setup ### Country / State: United Kingdom (UK) ### Subscriptions by Payment Gateway ### PayPal: wc-cancelled: 10 Stripe: wc-active: 60 wc-cancelled: 102 wc-on-hold: 13 wc-pending: 1 wc-pending-cancel: 4 ### Payment Gateway Support ### PayPal: refunds Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions ### Product Bundles ### Database Version: 6.18.4 Loopback Test: ? Template Overrides: – ### Buy One Get One Free ### Display eligible free gift(s) on: after_cart Disable coupons: no Custom attributes: no Rule #9551: title: "Black Friday BOGOHP"; type: "cheapest_free"; applies_to: " All Products "; action: "choose_from"; gift_products: " All Products "; min_quantity: "2"; free_quantity: "1"; discount: "50"; start_date: "2022-11-25 00:00:00"; end_date: "2022-11-28 23:59:59"; exclude_coupon_validation: "1"; coupon_codes: "blackfriday" ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: GB WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: ? Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ? Tracking enabled: ? ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: block-editor-feature-enabled minified-js new-product-management-experience product-variation-management settings Daily Cron: ? Next scheduled: 2023-05-10 13:01:39 +00:00 Options: ? Notes: 154 Onboarding: completed ### All Products for WooCommerce Subscriptions ### Template Overrides: – ### Action Scheduler ### Canceled: 3 Oldest: 2023-04-22 16:06:00 +0000 Newest: 2023-04-29 21:30:02 +0000 Complete: 23,758 Oldest: 2023-04-09 10:15:03 +0000 Newest: 2023-05-10 10:14:39 +0000 Failed: 23,043 Oldest: 2022-11-22 11:15:41 +0000 Newest: 2023-05-10 10:05:02 +0000 Pending: 86 Oldest: 2023-05-10 10:16:40 +0000 Newest: 2023-06-22 07:20:47 +0000 ### Status report information ### Generated at: 2023-05-10 10:16:44 +00:00

Excellent, thank you for your quick response and help!