mwakerman

@khungate, that link just takes me to a page with a link for “Technical Support” which directs to the Knowledge Base with a notification at the bottom saying that Technical Support is a Paid feature and not available to free accounts.

@ryanhungate — I didn’t install the other version, a bit hesitant to disable as it looks like it’s handling the current order → mailchimp synchronization. I can’t see any way to contact Mailchimp, their support pages are a maze. On their page for your plugin (https://kb.mailchimp.com/integrations/e-commerce/connect-or-disconnect-mailchimp-for-woocommerce) suggest uninstalling and reinstalling and then if that fails to contact support. However I see no way to actually contact support when I follow their link, it just takes me back to the general KB pages.

Sorry @ryanhungate, this actually isn’t resolved. It looks like customers are being synced via a different plugin (“WooCommerce MailChimp”) and when I look for a customer from the “Mailchimp for WooCommerce” logs, particularly an abandoned cart person, they are not in the WordPress link being synced to:

**** indicates a redaction

018-06-08T14:48:29+00:00 NOTICE abandoned_cart.success :: email: a****@r*******.com.au :: checkout_url: https://*********swim.com/checkout/?mc_cart_id=****************************
2018-06-08T14:48:34+00:00 NOTICE member.sync :: Updated Member a****@r*******.com.au
2018-06-08T14:49:23+00:00 NOTICE member.sync :: Updated Member a****@r*******.com.au

When I look for the email identified above, they are not in the list being synced to.

• This reply was modified 6 years, 9 months ago by mwakerman.

The plugin seems to be working now and reliably adding customers to the list if they opt-in at checkout time. It still does not show up as a connected site in Mailchimp (which I’m guessing is where all the functionality will be?). I’ll try and follow up with Mailchimp support.

Hi @ryanhungate, I’m going to try uninstalling and re-installing the plugin and do a sync with debug logs turned on later in the week and will report back.

> In your plugin – is your selected list showing in the settings area or is it blank? Have you tried deleting ( not just deactivating ) and re-installing the plugin as well?

The correct lists are showing up and can be selected in the plugin. There *may* have been something related to our DNS records that I’m told has been fixed (someone else manages DNS).

Grepping through the logs, there were a lot (1852) of instances of:

ERROR order_submit.error :: addStoreOrder :: 3896 :: An order may not contain the same line item id more than once.

@slaffik I already gave you a good review! I was telling this person why they were mistaken about “security” ??

You’re right, other plugins might “feel” more secure but they’re not. The password needs to be stored unencrypted so that WordPress can use it to authenticate with the SMTP server. It could be shown as “*******” but this would only be making you “feel” better and perhaps stopping someone from looking over your shoulder and seeing the password.

@slaffik – good on you for even dignifying this review with a response. This review and the others like it are either (a) written by people whose knowledge of security seems to be limited to “plaintext passwords are evil”; or (b) people who are just trying to lower this plugins review for some other reason.

You could probably prevent these idiots from saying anything if you set the input type=password on the settings page and provide a different input element for updating it.

If you trust your devs but just don’t want them to accidentally push you can just remove the push part of the sync-screen.php file in /wp-content/plugins/database-sync. Doesn’t make it impossible but you wouldn’t be able to do it by accident anymore.

So I got the same error and tried swapping from PHP 5.2 to 5.3 which seemed to fix this. My host has a line you can add to your .htaccess file to choose your php version.