murrayelliot2

Thank you. I upgraded wordpress first, so that’s not an issue.
I fixed this problem by manually doing an upgrade to 8.0.4, and another manual upgrade to 9.0.2, then the automatic final upgrade worked.

thanks for the advice

.entry-title {
display: none;
}

Seems to have done the trick! Thanks anyway

Same problem for me with latest Elementor. I may just stop using Orbitfox.

Orbitfox was causing this error for me.

“This plugin has been closed as of April 5, 2022 and is not available for download. This closure is temporary, pending a full review” it looks like they’re having issues with the developers/code.

I’ve left trust payments because of the issues, which is a shame, because when the plugin worked, the service was really good and I liked working with their platform.

Meantime I’ve gone to Sellxed and Zion payments. The Sellxed plugin is excellent and much more fully featured, but I’d be happy to go back to Trust if they ever sorted it out.

Thanks @rainfallnixfig I clearly need to do a lot more testing. It’s a hard one to verifiably reproduce (almost random).

I have been investigating the database, and while my orders page looks like this:
https://snipboard.io/5CUg3Q.jpg

The wc_order_stats table looks like this:
https://snipboard.io/92PEDS.jpg – note the two orders with status wc-pending

And the wp_posts table looks like this:
https://snipboard.io/HDMcJA.jpg – note the wc-processing status

Could this be a pointer to the issue? How are these tables updated?

Hi, of course, please see below for the system status. There are no “Fatal-error” logs.

### WordPress Environment ###

WordPress address (URL): https://www.herbalhealth.org.uk
Site address (URL): https://www.herbalhealth.org.uk
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: ? 5.8.4 - There is a newer version of WordPress available (5.9.3)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.14.0
PHP Version: 7.4.27
PHP Post Max Size: 1 GB
PHP Time Limit: 240
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-0ubuntu0.18.04.1
Max Upload Size: 768 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp_
Total Database Size: 122.65MB
Database Data Size: 79.95MB
Database Index Size: 42.70MB
wp_woocommerce_sessions: Data: 1.45MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.23MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 4.52MB + Index: 4.97MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.02MB + Index: 0.92MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.52MB + Index: 0.34MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 4.52MB + Index: 4.83MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 14.08MB + Index: 1.14MB + Engine InnoDB
wp_postmeta: Data: 25.56MB + Index: 21.06MB + Engine InnoDB
wp_posts: Data: 3.52MB + Index: 1.03MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 4.52MB + Index: 5.02MB + Engine InnoDB
wp_users: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
wp_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.30MB + Index: 0.22MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 1.50MB + Index: 0.58MB + Engine InnoDB
wp_wc_order_stats: Data: 0.41MB + Index: 0.39MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 2.25MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.31MB + Index: 0.08MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 1.31MB + Index: 0.16MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_oppcw_cc: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_oppcw_documents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_oppcw_ecc: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_oppcw_schema_version: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_oppcw_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_oppcw_transactions: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 97
custom_css: 1
elementor_library: 23
nav_menu_item: 14
page: 18
post: 6
product: 30
product_variation: 45
revision: 269
seedprod: 2
shop_coupon: 1
shop_order: 6442
shop_order_refund: 13
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

Better Search Replace: by Delicious Brains – 1.3.4
Discount Rules and Dynamic Pricing for WooCommerce: by Asana Plugins – 6.5.0
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.7

Elementor: by Elementor.com – 3.6.2
Auto Add Products to Cart for WooCommerce: by Asana Plugins – 1.2.0
Jetpack: by Automattic – 10.8
Mailchimp for WooCommerce: by Mailchimp – 2.6.2
Product Sales Report for WooCommerce: by Aspen Grove Studios – 1.5.1
Shortcodes Ultimate: by Vladimir Anokhin – 5.12.0
Orbit Fox Companion: by Themeisle – 2.10.11
Trust Payments Gateway ( 3DS2 ): by Trust Payments – 1.2.0
WooCommerce Fraud Prevention Plugin Premium: by theDotstore – 2.1.0
Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.2
WooCommerce Admin: by WooCommerce – 3.3.2
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.2
WooCommerce Shipping & Tax: by WooCommerce – 1.25.25
WooCommerce: by Automattic – 6.3.1
WooCommerce OPPCw: by customweb GmbH – 5.0.24
Wordfence Security: by Wordfence – 7.5.9
WPForms Lite: by WPForms – 1.7.3
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.4

### Inactive Plugins (4) ###

Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.10.0
Cyber Fox Christmasify!: by Cyber Fox – 1.2.7
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: by Sendinblue – 3.1.39
Simple Banner: by Ryan Petersen – 2.11.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #56 - /shop/
Cart: #57 - /cart/
Checkout: #58 - /checkout/
My account: #59 - /my-account/
Terms and conditions: #263 - /terms-of-service/

### Theme ###

Name: Hestia Child
Version: 0.1
Author URL: 
Child Theme: ?
Parent Theme Name: Hestia
Parent Theme Version: 3.0.21
Parent Theme Author URL: https://themeisle.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 3,043
Oldest: 2022-03-07 14:13:16 +0000
Newest: 2022-04-06 21:49:55 +0100

Pending: 5
Oldest: 2022-04-06 22:17:49 +0100
Newest: 2022-04-11 22:25:43 +0100

### Status report information ###

Generated at: 2022-04-06 21:50:01 +01:00

I’m happy to run some investigatory SQL queries if that helps.

Thanks @maykato agree, looking forward to moving to Analytics toolset, I’ve been using it recently and very happy with it, but latest issue has created doubt in my mind as to what might be wrong with my orders data. Everything else looks ok (reports, orders pages)

I have excluded everything except processing, on hold and completed. (default settings I believe)

Thanks @rainfallnixfig . I recognise that reports are going away, which is why it worries me that the reports are correct (and correlate with my orders) and the analytics are missing some orders.

it would seem odd if Analytics and Reports are getting their data from different sources.

I’ve done some digging and it definitely started yesterday, which is when we started using sellxed. Seems very strange that reports and analytics are pulling different data.
I’m getting terrified now that sellxed is borking my data!

Any debugging I could do would be much appreciated as I need to send them some data to prove the problem.

Discovered yet another bug with the most recent plugin – refunds don’t work.

It’s just one major failure after another with this code.

Hi @rpetersen29 , sorry I didn’t get back to you. I’ve taken your advice and floated the banner at the footer as I didn’t want to cause you any more work. Thanks for the plugin, have a great Christmas break (or whatever holiday you celebrate)

Did you manage to access it @rpetersen29 ? Any advice gratefully received