mujeebur

Hi @alex47,

Are you using WooCommerce plugin in your site? Also, mention using which user role you are accessing the site.

Kindly check if any errors are reported in WooCommerce fatal error logs under WooCommerce>Status>Logs.

Hi @tuckerian,

The issue could be related to WP memory limit exhausting while trying to fetch all the data. Please check for errors under WooCommerce>Status>Logs>fatal error log.

You can increase the WP memory limit by adding this line the wp-config.php before require_once(ABSPATH . ‘wp-settings.php’);

define('WP_MEMORY_LIMIT', '1024M');
define('WP_MAX_MEMORY_LIMIT', '1024M');

Let us know how it goes.

Hi @heydemar,

Please mention what error you are getting, if any. Also, mention which type of product you are trying to update. The basic version only supports simple products.

Hi @tannerchung,

Please reach us via support.

Hi @tannerchung,

Apologies if our question wasn’t clear enough. We would like to the role of the user by which you are accessing the site when you are exporting the comments. Is it an administrator or shop manager or anything else?

Also, kindly let us know if you are having a multisite setup.

Hi @rich_smc,

The Duplicator plugin is retaining the passwords as they are migrating the entire database table. Our plugin is fetching the data from the table. Thus upon import, WordPress again encrypts the password.

Hi @rich_smc,

This is the case we have explained above and also in the other link. The export CSV’s user_pass column won’t have your current password. It contains only the MD5 encrypted string as it is impossible to export the original password. The new password will be the string in the user_pass column. Try logging in with that password.
They will look like the below sample.

user_pass
$P$BnLZ6hweuwYWImVWoRECTdmwz73Awn1

Hi @rich_smc,

You can import the passwords by keeping them in the user_pass

If you have any issues, kindly share us the CSV via support link here.

Hi,

The user_passwords are stored in the database as encrypted strings, therefore export CSV will have that data.
Please refer to the support thread.

Hi @dorl1986,

The map fields option is available in the premium version only.

Let us know if any query.

Hi @tannerchung,

Could you please mention using which user role you are trying to export.

Hi @mcel,

The orders will be attached to the users with the email in the customer_email column of the importing CSV if they exist in the site. If the users with same email id do not exist, they will be imported as guest orders.

Date format should be same as the one in the export CSV. When you edited and saved the CSV, your CSV application might have saved the column with a different format.

Please share us the CSV via support link here, if the issue persists.

Hi @glew,

Please share us the plugin via support link here so that we can check for the compatibility issue.

Hi @glew,

Our plugin features the currency conversion option. Please check it out under plugin settings.

Let us know if any issue.

Hi @glew,

Kindly ensure that you have given the secret key and publishable key in the corresponding fields under plugin settings.

Please share us the check out URL so that we can check it.