mugofcoffee

We have noticed the same – some of my regular customer bookings are not carrying forward to google cal. These are all normally confirmed bookings.

Just lost 2 customers as a result!

• This reply was modified 3 years ago by mugofcoffee.

Thanks – It seems to have fixed itself when i updated a few other plugins.

I dont think there is. We have the same issue as we open up for additional days on an adhoc basis, and I have to manually use a combination of the booking rules and holidays to get what I want.
Eg, we are closed normally on a wed/thur, but want to open next week on these days only, so i have a rule set for the open hours on those days, then I have to set the holdays for the following few weeks so that no-one can book these days a few weeks ahead.

I think you are best just setting all days as open in rules, then lock out the closed days as hols. Note that they show as red days on the front end.

how did you fix this I dont know where I have to put the 2 lines of code?

i have installed WP Crontrol plugin, but this is asking for hooks and i dont know what this is or where it shoudl all go.
Thanks

@geen42 yeh its a bit of a pain as we also cannot see enough of the customer name now. Only way we are managing is to view in google calendar now and have had to stop using the backend calendar view as we cannot see enough whcih sort of defeats the object.

@wordpresschef
Also the new buttons dont work on the new view in backend calendar – we have to go in to the booking via the plus, then pencil icon to delete or edit….its only added extra clicks to manage everything. not sure what the little man with the tick icon is yet as that doesnt do anything.

Fantastic – thanks for the update.

thanks @wordpresschef
its still a great plugin for us – you are doing a great job ??

yes please we would really like something by default as we have to add a dummy email that we mute in our inbox, and if we forget to write this on the booking then it locks up the booking window. not all customers want to give an email!

I was informed when the email was made mandatory that the option was going to be added so as to avoid having to key it, but not seen anything as yet.

we have the same issue quite often – the first we know is when the customer turns up and thinks they have a booking!

We have reduced it somewhat by adding a note at the top of the confirmation page along the lines of “READY TO CONFIRM? Your booking will be made when you hit the finalise button below.”

I would look at the php files in the /Views/mail folder as i guess that they have used differnt emails using different php files that generate these, so you will need to find them and tweak them manually.

you are going to have to edit these yourself in a file manager/php editor as they dont have the option to edit these within wordpress

look for the Booking time range in the Settings/booking Rules menu….you will have the “range ends” set to 1 month…

we have set at this at 1 month to stop customers booking too far ahead and forgetting they booked.

I had this and cannot recall what I did to fix, but you have set the availability incorrectly somewhere. You may have removed assistant or services availiblity.
The system then thinks you are open, but there is nothing or no-one available to book, hence it goes red as fully booked.

If you are closed for those days use the holiday within booking rules and then the cells on the calendar will not go red, and it will only show availble days.

We edit the email in the code to make it read better…it’s in
/Views/mail/status_cancelled.php
&
/Views/mail/status_cancelled_content.php

• This reply was modified 3 years, 10 months ago by mugofcoffee.

We edit the wording of the email within /Views/mail/_summary_details.php

We use it to book 5x archery targets using the “assistants” as each target, and have 5 diaries which we have set various time durations that the customer can book.
Thus you could do the same for each SUP.

The only challenge that we have is that if a customer wants to book 2x targets as they have others joining them then they need to create 2 bookings.
The problem being is that they cannot see availability, so we often find in this case that they book 1, then cannot book another as its already booked out.

The only way we manage this is have them call us and then we can view the live diaries to tell them availability and then we or they can book multiples.
I don’t think you can use salon to book multiple assistants at the same time.