m.tiggelaar

Hey ruben,

After a while of coding we finally made the ticket system capable with multiple styles of premalinks (and non premalinks)

I have uploaded the code to your provided test site.
can you please confirm it loads OK now?

Regards,
Marco

It’s in the plugin name: osTicket Bridge

Hello,

Yes i can confirm that we removed validation at one point (as it was malfunctioning – saying there was nothing filled when it was)

I will make sure this feature will be working properly on next update (hopefully this weekend else begin next week).

Thank you for reminding me ??

Regards,
Marco

Alright,

Well we are currently fixing the shortcode redirect function still (main priority as it’s currently not refering to login and such)

after that i’m happy to take a look
you can send the info to: m.tiggelaar (at) key4ce.com

haha,
where did you move to?
i’m in Shenzhen.

hmm premalinks, makes sense as i think it hardcodes the pretty link one if i check in the DB.

our own setup is using:
/%category%/%postname%/ which seems to work fine..

there’s still a bug with the shortcode tho, found out redirect functions dont work with shortcodes so we are recoding quite a bit

I’m indeed from NL ?? tho i moved to China about 3 years ago haha.

We can’t seem to find anything that causes this and we are also not able to reproduce it.
Do you mind providing us FTP / WP-admin access so we can take a look?

There must be a reason for it under a certain situation.

Regards,
Marco

Looks like it.

On monday my developper will be back again i will ask if he knows how duplicate headers can be sent.

It is most likely also fixable from the plugin side (as i’m assuming other plugins you have work fine).

Hmm

Well i think the “headers” already sent is the issue.
if you put it in offline mode do you still see that error?

Yeah..

Sounds like something is conflicting in your front page.
can you turn on debug mode for any more information?

I would still recommend checking the cache issue.
as we already identified that as a major issue with our development setup
for some reason with caching enabled our plugin page loads very odd
sometimes perfect, sometimes blank, sometimes with everything besides the ticket list etc.

(we are currently working on fixing that issue).

The way you create the page is by using the ost-Config? (you can enter the landing page name there –> it will create the page for you).

As far as where you put the actual OSTicket system it doesn’t matter where it’s put (can be anywhere) aslong as the DB settings are properly filled.

Hello,

So far i noticed issues with caching and the shortcode.
Most easy way to find out is:
1) Login as user before loading the ticket page.(most caches don’t cache as user)
2) Disable caching.

On monday we will check out whats causing the glitch with caching and the plugin.

However our Plugin should have no issues creating the page including the shortcode, can you please go to ost-Config and name it something like support or testticket ?

it should make the page entered (if it doesn’t i would recommend re-downloading the plugin)

Regards,
Marco

issue has been fixed
Methods to change to shortcode:
1) Go to pages –> Your OSTicket page and Change the current text to [addosticket]
2) – Go to pages –> select your OSticket page and delete it.
– Re-create the page by going to: Tickets –> osT-Config –> Landing page type in the name of your page and save.

Small update:
we noticed there are issues with the page created by our plugin.

Please create a new page to your liking and add shortcode:
[addosticket]

My appolegies for the inconvenience, we are working hard on fixing this issue.

New version just came out.
Thanks again for all your feedback ??

Regards,
Marco

Hello,

in v1.1 we now implemented shortcodes.

Please go to your ticket page and put in:

[addosticket]

This should resolve any theme related issues.

Regards,
Marco