m.tiggelaar

Hello,

The most easy way is to use our git (just setup yesterday):
https://git.key4ce.com/key4ce/key4ce-osticket-bridge

Then the most easy way is to translate the english .po:
https://git.key4ce.com/key4ce/key4ce-osticket-bridge/blob/master/tags/2.0.0/languages/key4ce-osticket-bridge-en_US.po

into Danish.
Submit it (either directly to me or make a merge request) we can make the mo for you or you can generate it using: https://poedit.net/

Once submitted i will make it part of our main branch and provide credits at the project page.

Regards,
Marco

Hello,

The addoscontact refresh issue:
Did you set a “thank you” page in the configuration? (it should be different then the contact page).

If fields like email don’t show it’s usually due to compatability issues, make sure the right osticket version is selected in the plugin configuration.

Regards,
Marco

I’m afraid not, i did find another bug which was user dependent for submission (where it didn’t find the message validation)

Basically when you got a department with help topic the help topc should show.

Custom forms below that help topic won’t work yet tho as we didn’t make any custom form feature yet. (but it’s a good idea to add that in our next version).

Alright,
Hopefully the 1.9.12 makes the difference ??

The side question:
Our plugin did not implement custom forms yet, so only the help topic will currently work.

(the plugin is still a work in progress, new features get added regularly tho).

Hey,

Well so far we been trying to reproduce but on php 5.4 / 5.6 and 7 we don’t get this issue so far.

That being said we do use 1.9.3 and 1.9.12 for testing purposes.
is it possible for you to upgrade to 1.9.12 ?

Regards,
Marco

hmm the version should work fine.
in our plugin the right version is also selected?
(sorry for slow response)

if so i will double check with my dev see if we can reproduce.

Hello,

hmm thats a strange issue, which osTicket version are you running?

Internal notes is already created in dev, we are working hard on the next release which has been way past due.

Delegation for specific admins is also scheduled in, but not created yet, i expect that to be finished in the next version.

Hello,

Thats the landing page of the tickets (for logged in WP users).

You can go to ost-config –> “landing page name” –> enter something for example Support and save.

Then double check it’s there go to pages –> Support –> and edit
it should contain the text: [addosticket]

thats it, now whenever a logged in user goes to that page you can view tickets, and create a ticket for that specific account. (it checks based up on Email address)

Regards,
Marco

Strange that it suddenly works with a different theme but indeed on disable our plugin removes it self, enable pretty much equal to a fresh install which might of helped.

The shakery issue is usually when div’s don’t have clear z-index’s and/or overlap to a certain extend.

To fix up the width and shakery issue i think you can use your theme.
In general themes have a custom css section to which you can add some additional CSS variables. (which should overwrite our bridge’s without a problem incase it doesn’t you can always add !important behind the value to make sure it overwrites).

Besides some global advice i can’t be more specific without taking a look at the page in question tho.

So let me know if you need any additional help to resolve the issues.

Regards,
Marco

Hello,

In the current version there’s a minor bug that it won’t post a ticket if no help topic is selected.

Is that your case too?

If not could you provide me with some details so we can check out your issue?

Regards,
Marco

Hello,

Yes there is, we are currently working on a rather large update which is why it has taken so long.

1) Did you setup the File storage plugin correctly in osTicket? as our plugin can only work if it can read the actual file, it does not handle the file Database storage which is osTicket’s default.

2) that is most likely done by your browser which has remembered certain fields and auto-fills it.

3) The plugin more or less does this on purpouse to remove any clutter it might have if you no longer want the plugin. in the future we might be able to run the removal of settings on uninstall but there’s no such feature planned on upcoming release.

4) hmm in general it takes over the theme’s settings on buttons etc besides the create button, best to overwrite that with !important in your theme’s css. i generally recommend to use the “inspect” in chrome/ ff/ opera to find the right css values to adjust. (it shouldn’t be that many)

Regards,
Marco

Hello,

If i remember correctly it is:
.entry-content{max-width: 700px;}

which is in the files:
list_tickets.php
view_ticket.php
contact_ticket.php

Regards,
Marco

Yes and no,
PHP it self tries TLS / SSL automatically if you have php 5.6 or higher.

I believe php 5.5 and lower uses by default no encryption

I can check with my developer if we can implement a ssl / tls / none switch in the smtp settings instead for next release.

Hello,

Our plugin doesn’t use the wordpress smtp settings (it conflicted on the email from which WP kept overwriting before).

For our plugin make sure the smtp settings are filled in correct (with auth). and that your email templates in our plugin are configured aswell (else it can’t send emails neither).

Regards,
Marco

Hello,

The login / Registration page is basically WordPress default.
You can however adjust the default with wordpress plugins like theme my login and others so it becomes a more normal login screen / registration page.

Regards,
Marco