Daniele Scasciafratte

The alert has a cross that let’s to close it.
We added just to inform our users about some issues that can happens, we support Elementor but has is not a tiny plugin there could be always something that we miss.

Hi,
the message if from our plugin but I need the error itself.
503 is very peculiarr and happens often for not enough resources but do you have the php error log enabled?

On pro customers I ask for an access to investigate on my own but on free I can’t do that.

No because this kind of support we provided only for PRO customers and for free plugins.
If one of the pro customers has issues with a premium plugins we investigate but WordPress has thousands of plugins and we need to separate the supports.

Closing after 2 weeks.

Closing

A recap and a reply:

* You are using the Link and Tooltip mode
* The code I shared was incomplete:

add_filter( 'glossary_tooltip_html', function( $tooltip, $excerpt, $photo, $post_id, $noreadmore ) {
	return '</span><span class="hidden glossary-tooltip-content clearfix"><span class="glossary-tooltip-text">' . get_the_content(null,false,$post_id) . '</span></span></span>';
}, 10, 5 );

This one recreate the HTML code required (taken from $tooltip) and inject the content of the term without any sanitization. In my test this create issues as in a post content there could be a lot of stuff that is not HTML valid inside a span, but this is on you.

I read it and also opened the link.
The HTML code for the tooltip is:

<span class="glossary-tooltip glossary-term-5" tabindex="0"><span class="glossary-link"><a href="https://nomer8nv.bget.ru/glossary/sample-tooltip1/" target="_blank" class="glossary-only-link">Sample tooltip1</a><!-- wp:paragraph -->
</span></span>

As you can see this means that is the link mode not the tooltip mode.
In that mode the tooltip is not generated with the content so the php code I shared to you is not executed.
This is clear that the https://nomer8nv.bget.ru/glossary/sample-tooltip1/ page of the tooltip is not printed in https://nomer8nv.bget.ru/hi/
Also as I don’t know what is the real content of https://nomer8nv.bget.ru/hi/ because with a lorem ipsum placeholder text repeated is not very clear for someone that doesn’t have the website access.
Until the tooltip is not executed in the page to me is impossible to help you to see what is happening.

I need the right and clear information to help you, also I need that you turn the tooltip mode in the plugin settings because you didn’t confirmed to me if it was already configured in that way.
Also consider that this is the free support and usually for the development stuff we don’t give so much support because we have the premium support and I am doing an exception because I am trying to understand what is happening in your website.

The link https://nomer8nv.bget.ru/hi/ it is using the link mode not the tooltip mode, check your plugin settings https://docs.codeat.co/glossary/tooltips/

The discussion link you mentioned it was a discussion about how to change the content in the way he wanted, as you can see he uses the same filter but with different php code.

This code just get the term content and inject it as it is in the tooltip without truncation or clean up of HTML tags, but can create a lot of issues.

add_filter( 'glossary_tooltip_html', function( $tooltip, $excerpt, $photo, $post_id, $noreadmore ) {
return get_the_content($post_id);
}, 10, 5 );

I am the tech support but also the plugin developer.

Template is a word that can indicate a lot of things based on the context, if you want to change the tooltip content for a different template you need to customize the PHP snippet to generate the HTML you need based on your theme or needs.
As example you need to wrap the tooltip with specific divs with specific CSS classes, likek to recreate a single page content? Or you are creating custom CSS rules? If you don’t specify what are you trying to do with details I can’t give you more hints on how to proceed.

The plugin offers filters and options, and the pro version offers more features for customization but anything requires to explain what are you trying to do. With the free support we don’t access to SFTP but we provide only replies in this forum.

This depends on how the theme is built, in any theme you need to put the php code in the functions.php but customizing based on your needs.

Every theme has a different HTML and CSS so it is on you customizing the code.

Hi,
the code needs to be customized on your needs, that snippet is just an example that does nothing.

The bugfix version was released.

Hi,
seems that the issue is the Thrive visual editor that is doing something bad looking at the stack trace.
So when it is time for our plugin something broke and you get that error.

That plugin is not free so I can’t test it locally, you can disable the Alphabetical order in Glossary Archives in the plugin settings and that code in our plugin will not be executed.

Perfect.