mshabooboo

For anyone out there with this issue – I FOUND A SOLUTION. The issue is that the ticket product in Woocommerce do not show the “ticket” checkbox in 5.0+, thus, the item can be sold, but will not show up in OTCE as a “ticket”.

Here’s the solution:

1. First, back up your site and site database
2. Install the WP Downgrade plugin
3. Downgrade your site to 4.9.10 (the last stable 4.0 version)
4. Open the ticket items under the “product” tab of WooCommerce. You’ll see checkboxes at the top of the product info screen. Make sure “TICKET” is checked, and update the product.
5. On the left-hand bar, go to Open Tickets -> System Settings -> Tools and choose “re-sync order items to ticket tables”.
6. Once that’s finished, use the Open Tickets reports to ensure that all your tickets appear.
7. Finally, disable WP Downgrade and upgrade the site back to 5.X. You can now use QR code scanning to scan in your tickets.

@pikitiaestudio – hope this helps!

No, not yet. Just posted this yesterday.

Just heard back from my web guy – “It was the wp-content/plugins/ folder, and I removed write permission from – group and other”

SOLVED! One of the permissions of the folders in the plugin directory was wrong. Changed it, and now I can see QR codes. Thanks!!

Awesome, thanks for the suggestions. The server loopback will probably take me a few days, as the server isn’t directly under my control. For the QR code test – I opened up a recent test ticket and went to “view source”:

<span class="label">Area:</span>
		<span class="value">The Brink Lounge</span>
	</li>
</ul>
						</td>

						<td width="125" rowspan="2" class="qr-code right">

							<img src="https://themamas.org/wp-content/plugins/opentickets-community-edition/libs/phpqrcode/index.php?d=fSIwN2UzMGEzY2MxNjRkODMzMWRiN2UyZjFiZGVmMzFjZWEyZTllZTUzIjoiZ2lzIiwiZ3JvLnNhbWFtZWh0L1wvXDpwdHRoIjoicCIsIl9RRE4zc1RNNHNETnljakx6QXpPeUFUTTJBaVJwNVdZc2wyYzBCQ1VoSkhkNUJpVkpCRklVbDJZclZHZGdnQ1B6QlhZdUJ5WXNGMmN6MWpJaDEyYjE1R2RpNGpKak1qTjdNRE11QURNODh5Y3dGbWIta2lPd2tUWjBVallpWkRNbWx6TjJVRE5tVldPM1lXTmpGelkyUWpNMk1qWWpSbU94dzNOeElUWm1OalowY1RPNEVtTXlBVE00Y0RNeUlEWjRJVE0wWVdNMk1HTTVrek1tQkRaaEJ6TT10ZWtjYXAtbmlrY2VoYy10b3NxJjE9bmlrY2VoYy10bmV2ZS10b3NxP2dyby5zYW1hbWVodC9cL1w6cHR0aCI6ImQiew__" alt="2016 Finalist Party VIP Ticket (30)" />
							<div class="personalization right">

								<ul>

	<li>Frank Fakename</li>

	<li>2016 Finalist Party VIP Ticket</li>

I’m assuming that:

https://themamas.org/wp-content/plugins/opentickets-community-edition/libs/phpqrcode/index.php?d=fSIwN2UzMGEzY2MxNjRkODMzMWRiN2UyZjFiZGVmMzFjZWEyZTllZTUzIjoiZ2lzIiwiZ3JvLnNhbWFtZWh0L1wvXDpwdHRoIjoicCIsIl9RRE4zc1RNNHNETnljakx6QXpPeUFUTTJBaVJwNVdZc2wyYzBCQ1VoSkhkNUJpVkpCRklVbDJZclZHZGdnQ1B6QlhZdUJ5WXNGMmN6MWpJaDEyYjE1R2RpNGpKak1qTjdNRE11QURNODh5Y3dGbWIta2lPd2tUWjBVallpWkRNbWx6TjJVRE5tVldPM1lXTmpGelkyUWpNMk1qWWpSbU94dzNOeElUWm1OalowY1RPNEVtTXlBVE00Y0RNeUlEWjRJVE0wWVdNMk1HTTVrek1tQkRaaEJ6TT10ZWtjYXAtbmlrY2VoYy10b3NxJjE9bmlrY2VoYy10bmV2ZS10b3NxP2dyby5zYW1hbWVodC9cL1w6cHR0aCI6ImQiew__

Is the address of the QR code. When I go to that link, however, it says “page not found”.

Is this the correct way to test this?