mrretail

Hi Nthin @wpmudevsupport11
Yes, I had turned it off. I’m guessing you are in a different time zone to me, which is why your replies are taking days to get back to me, but this is a live site and I can’t afford to have a broken form sitting there.

Yes, the form works when I switch to the Twenty Twenty theme, so it looks like Forminator is not compatible with Divi, which is not only a shame but very surprising, considering Divi is so huge these days.

Let me know if you ever become compatible with Divi and I will start using Forminator again, as it has exactly the features I need.

All the best, Bryan

Thanks Predrag @wpmudev-support1 but I had since figured that out. I am yet to see if it works though, as now I am having PayPal issues which I have taken up with them.

My reCAPTCHA is still not showing on the page though.

Cheers, Bryan

@wpmudevsupport12
Hi Patrick, I do not understand how to set the custom meta to pre-fill WooCommerce fields, is there a link to instructions? That image link you provided does’t explain anything.

What do you mean you tested the reCAPTCHA, with no issues? I cannot get the reCAPTCHA field to show on any device I visit the page with. Please try filling in the form and see if it puts up an error when you try to submit.

When Kasia @wpmudev-support2 tried, I had turned off reCAPTCHA and turned on Honeypot instead, just so the page would work. I now have Honeypot turned off and just reCAPTCHA on, so you can test properly.
Regards, Bryan

By the way, is there a way of passing ALL the details captured in this registration form across to WooCommerce and WordPress user info?

When I did get the form to work, by turning off reCAPTCHA, only the user name and email address was registered as a WordPress user but they then had to enter everything again, when they got to checkout and the Woocommerce billing and shipping fields.

I was hoping those fields would’ve been pre-filled from what they entered when they registered.

Hope that makes sense.
Cheers, Bryan

Hi guys,
I had already done troubleshooting by deactivating all other plugins to see if there is a conflict. I even turned off all settings before deleting Autoptimize and WP Cerber, as these two appeared to be the most likely culprits. It made no difference, so I put them back. I will uninstall those 2 again, while you check further.

As for the API keys, they have been copy and pasted from Google ReCAPTCHA, so I have not entered manually and thus made any errors. Forminator’s own preview shows them as working with no errors under the settings tab. I have just removed the v3 API and only left v2, in case that helps somehow.

Sorry, I had removed reCAPTCHA and just turned on Honeypot instead, as I needed the form to work, because we have a business to run.

I will turn it back on, so you can check again.

Thank you so much for the slow response on this…

I have since figured out the issue myself. The problem was with the WP Optimise plugin.

I simply added the page that the form was showing on as a page that shouldn’t be cached, then purged the cache and the issue went away.

You may wish to tell people to not allow caching of the page that Forminator is on.

Best regards,
Bryan

This is still not working, even after the latest update, so I’m going to have to uninstall your plugin. Please tell me if customers that have purchased a gift card in the past will still be able to redeem them, after I remove your plugin?

Thank you, Bryan

Hello again,
Unfortunately, my client is not willing to change their theme, so I can’t comply with your request. Mind you, both Astra and Elementor are used extensively out there, so you may wish to ensure you are compatible with them. Your plugin used to work fine with them but only stopped after your 2.0.3 update, so you may want to look at what changes you made then and tweak them.

Although, I see you have a new update 2.0.4 available; does this include a fix perhaps?

Not quite fixed, sorry. You did stop it from showing when only one item is added from a different category, as per my request, but now it doesn’t show when multiple units are added of the new item.

In other words, it now only shows for the first item that has multiple units but not for any subsequent items with multiple units.

It doesn’t even show if they empty their cart and start to add multiple units of anything thereafter.

Hope that makes sense.

• This reply was modified 4 years, 10 months ago by mrretail.

Thanks for the quick response, I look forward to the update.

Okay. Thank you. Well done.

So… nothing simple then. ??
I was hoping for something similar to what Rank Math gave me; just one command line added to functions.php which was add_filter( ‘rank_math_clear_data_on_uninstall’, ‘__return_true’ );

Sorry, but setting up WP-CLI is too complex for me. I will keep an eye on the progress link you supplied for the plugin to remove data itself.

Thank you for the reply though.

Yes, and anything else that might be hiding. Basically want it to be like it was never installed in the first place.

No, not resolved and certainly wasn’t a desktop issue, as it didn’t matter who visited the site, or on what device. My mobile was just ‘tricking me’ because it hadn’t updated the cache from a previous visit.