Mike Walsh

Did you ever sort this out with your hosting provider? Another idea I had was most WordPress email use the TO header to send email where as Email Users makes extensive use of the BCC field. Some hosting providers disable BCC email headers because spammers use it.

I’ve just posted an update to Email Users which adds a new substitution keywork – %POST_FEATURED_IMAGE%. See if this will address what you are trying to accomplish.

Featured images are also known as “post thumbnails” and WordPress supports several sizes and a theme can then define additional sizes. What I’ve implemented is the “default” size which is usually set by the theme. I believe if the theme doesn’t set the default size, WordPress will return the thumbnail size. I am using get_the_post_thumbnail() to get the image.

• This reply was modified 7 years ago by Mike Walsh.

Email Users has a “debug” capability which allows you to look at the email headers the plugin creates prior to sending the email. When in Debug mode Email Users doesn’t actually send the email*, it shows a “debug” dump of the headers on the Dashboard. This allows you to examine the headers and see if what Email Users has constructed matches what you think it should be doing.

This is a pretty good place to start. Sometimes the users expected to be in the headers aren’t because their Email Users settings are set not to receive mail.

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* I have heard of several instances where Email Users is still sending email when in debug mode. While it should not be doing this, it relies on using a WordPress hook to intercept the email before sending it. If another plugin uses this same hook, it is possible that email will still be sent. The safest thing to do is temporarily disable all other plugins except Email Users while in debug mode to minimize the possibility of sending an inadvertent email.

1. Email Users relies on the_content() to process the post content prior to adding it to the email body. If the_content() supports featured images then it should work. You may also be able to use a filter to accomplish what you want as well.
2. No, there is not. Because the subscription management works through the user profile on the WordPress Dashboard, there isn’t an easy way to do this.

I am not sure why this would be an Email Users problem. What changes did you make to your web site before this situation started?

If you activated a plugin or theme just prior to this behavior started, you should be able to access your site through CPanel or some other interface (maybe ssh or FTP?) and I would rename the plugin folder (assuming you just activated a plugin prior to this behavior happening) you last installed.

WordPress will automatically deactivate a plugin if the folder name changes.

If the plugin was working and now it is not, what has changed?

When email just “stops working” it is usually due to a change with your web infrastructure. Have you checked with your hosting provider to see if they have changed how they handle email? Sometimes hosting providers limit the number of emails which can be sent or limit the number which can be sent in a specific time period.

Can you get any emails to work? Email to a single user? Email to a 2-3 users? Groups?

If no emails at work, does any email from your site work? Email Users uses wp_mail() to send email which is the same function the WordPress login, registration, and comment notification system all use.

I have finally had a chance to incorporate this suggestion in the plugin. It could use some testing before I push it out. I have posted it on my web site.

Yes, it is possible as some themes do some odd things. Most of the time what I’ve seen is the Google Form hasn’t been downgraded so the buttons aren’t present or the theme or another plugin has a Javascript error which prevents the Javascript for the Google Forms plugin from running.

No, there is not. It is only available on the Dashboard.

This one took me a couple tries to sort out. Had to look at a couple times, finally had some time this morning to focus on it.

Make sure you have Custom CSS enabled (Dashboard > Settings > Google Forms – make sure Custom CSS checkbox is checked) and add the following CSS to the Custom CSS section on your form definition (where you entered the URL for the form in WordPress):

div.ss-item table td {
	border: 0px;
}

• This reply was modified 7 years, 1 month ago by Mike Walsh.

The form is picking up CSS from somewhere else in your CSS. Pretty easy to fix though.

1. Enable Custom CSS (Dashboard > Settings > Google Forms – make sure Custom CSS checkbox is enabled.
2. Edit your form within WordPress (the Google Forms editing page on the Dashboard where you defined the URL to the form) and add something like the following to the Custom CSS text entry box.<br/><br/>

   div.ss-form-container form {
       color: red;
   }

Now you will have more work to do after this because you’ll need to space things out and clean up the presentation to suit your needs which all can be done with CSS. I set the color to “red” for illustration purposes, you likely want it another color (black or dark grey I suspect).

I would probably also add this to start to space the form out a bit:

input.ss-q-short, textarea.ss-q-long {
    margin: 10px;
}

.ss-form-entry {
    margin: 10px;
}

Addressing the spam issue is a little harder and the plugin doesn’t have much control over that. The usual cause for email being labeled as spam is a mismatch between the constructed header and the MTA envelope added by your web server’s infrastructure as the email is processed. When the various domains have a mismatch or look “suspicious” then Gmail and others tag the email as spam.

The best solution I know of is to use an SMTP email plugin which uses an authenticated username and password to send email. Email Users works with plugins and it usually solve the problem. There are a couple of plugins, I myself have used WP SMTP Mail.

Not at this time. I’d have to think about your use case to determine whether that is a bug or it is intended to work that way. I am inclined to think the later because when using the role Subscriber, it sends to mail to everyone who is in that role.

@mssdidi – I’m sorry your experience didn’t go well but I would very surprised if my Google Forms plugin was responsible for the error you experienced. There may have been an interaction between the plugin and your theme or another plugin which caused it or it simply wasn’t set up correctly, it is hard to know for sure without seeing more details on the problem.

As for your assertion that the plugin is unnecessary, I disagree. While Google has improved the ability to style a Google From during the creation process it isn’t the same as using the native styling of your WordPress site which is virtually impossible to do embedding the form or using an iframe. More importantly, to me and the thousands of people who have used this plugin, the form submission process stays within the WordPress site versus taking you to Google Drive allowing fpr thank you or confirmation pages which are part of your web site.

Just because something didn’t work perfectly for you doesn’t mean it isn’t a good solution for other people.

There is a setting on the plugin settings page (Dashboard > Settings > Email Users) which will let you choose how usernames should be displayed and sorted in the dropdown list. There are 5-6 options to choose from.