ternstyle

Hey, Frederick.

We’re trying to understand your issue. Can you help us?

In the FREE version, you have the option after creating a list of adding each individual user to the list by clicking the list’s checkbox when editing a user’s profile, right?

In the PRO version, you have several options for adding users to lists. Users can be added by role as well. Also, the design for the PRO version should be an upgrade for ya as well.

In almost all these cases it’s a configuration issue with the plugin. Reach out over email and I can take a look at everything for you.

[email protected]

Interesting. Are you seeing this on all pages of your site? Or any specifically?

The plugin does work actually. It is just not backwards compatible. The new version is more sophisticated and requires you to create lists from scratch, and add fields to that list. The old shortcode didn’t require a list ID specification and the new version does.

Hey, there. The plugin does work actually. It is just not backwards compatible. The new version is more sophisticated and requires you to create lists from scratch, and add fields to that list. The old shortcode didn’t require a list ID specification and the new version does.

Chris,

Thank you for posting. I considered posting our conversation publicly as well. Again, it is my goal to prop businesses up instead of attempting to tear things down, so in situations like these in the past I haven’t even responded.

On a Sunday, January 15, Chris made a purchase of one of my plugins. I have an automated system that sends out confirmation emails. His server configuration prevented the receipt of that email. He reached out. I was able to respond immediately via mobile phone, as I was not in the office and attempted to address his concern. From there I was on the road and unable to respond with such immediacy. Within one hour Chris had sent 5 emails which escalated to this review. Again, I was not able to reply within this timeframe, especially on a Sunday.

His email indicated that he had posted a negative review and would revise once receiving his license. This is, in essence, attempting to hold our reputation hostage unless his demands were met. I do not owe my product to anyone. I offer products for free and at a premium, but I am not required to do so. I am happy to sell the plugin, however that sale comes with support. That means issuing a license to Chris would require that I may have to continue to serve him.

It was my feeling that the escalation from “can you help me?” to “I’m going to publicly punish you unless you satisfy me” happened very quickly and in such a manner that I would not really want to continue to interact with Chris. So I offered him a refund. Was happy to do it.

I’ve been contemplating for some time what to do in these situations. I’m a one man shop with minimal help here and there from partners on very specific projects. I don’t make a lot of money on plugins. However, for $10 a pop I deal with people from all over the world who are often rude, abusive, aggressive, condescending, and more, on at least a weekly basis. It’s difficult to know how to deal with all of that. I can only serve so many people, so I choose to offer my time to those who are appreciative, decent, or at the very least maintain a decorum when we deal with each other. (I should say parenthetically, I have so many customers who are extremely appreciative, kind, patient, and trusting. Thank you all.)

I’ve thought about blogging about this many times. I’d like to hear how other plugin developers deal with their customers / potential customers. It’s never frustrating when people want support. It becomes so very quickly when people become demanding, impatient, or use aggressive tactics as a first resort (this happens way more than it should.) The “make this work now or I want my money back” before we can set the tone of “let’s solve your problem together” is a standard. Almost every one of these situations where something isn’t working immediately, by the way, is a misconfiguration or oversight that can be resolved by reading documentation.

Okay, Chris, I’ve given you too much time here. It’s after midnight and I have a number of items on my project list I still have to tackle.

Regards,
Matthew

• This reply was modified 8 years, 2 months ago by ternstyle.

Hey, there. What issues are you having with the newest version of WordPress? Everything is working with the latest version on our servers.

Hi, there. Do you perhaps have the FREE version installed and activated as well? If you deactivate the FREE version the PRO should work just fine!

Thank you.

You caught us when the plugin wasn’t working before we updated it. Google fully deprecated the YouTube v2 API. When we were able, we have since revamped the plugin and it is in working condition! Thank you for keeping us honest. Feedback like this does push us to keep up with everyone’s needs.

Thank you for tracking down the issue with PHP 7+.

I can see the searching and filtering is not working. This is normally due to the query parameters being filtered out of the REQUEST $_GET data somehow. Can you confirm the variables specified in the URL are available to the plugin?

Contact me here: https://www.ternstyle.us/contact

I’m sure we can solve your issue and then post the solution.

What version of the plugin are you running?

The plugin is working with the latest version of WordPress in our development environment. Can you paste the link where you’re having issues?

Can you submit a link to the page or demo page displaying your issues?

This plugin only allows for a single search phrase. It would need to be customized to meet your needs, unfortunately.