mpdesai

I would really appreciate your support – can you help troubleshoot as a paid service – maybe we can get on a zoom call where you have access to my theme?

I cleared cache, tried in an incognito browser and also tried a different browser – same behaviour. i don’t see any plugin for comments in my list of installed plugins.

I am using “Broadsheet” theme.

I was able to get to the Settings and checked the option that you mentioned. I am still seeing the same behaviour.

Hi,

Thanks for the quick turnaround.

I don’t see the option for any settings in the plugin – how do i get to that?

The only options that i see are “Deactivate, Translate, Troubleshoot”.

@billoosijok i am still having the issue with Version 2.1.7

• This reply was modified 5 years, 2 months ago by mpdesai.

@billoosijok i have version Version 2.1.7. i downloaded the plugin minutes ago.

@billoosijok i am having the same issue.

You can see the issue on this post – https://sustainablecitywhittier.wpcomstaging.com/2020/01/01/opinion-editorial-whittiers-mayor-is-right-but-also-wrong/

i am using this theme – https://cmsmasters.net/project/newspaper-wordpress-theme/

They must have missed your email – because they never heard from you – someone from WP Auto Terms has reached out to you – you can also reach them at [email protected]

It looks like this plugin is preventing the ads from displaying – https://www.wpautoterms.com/

I disabled that plugin and the ads now appear on the category pages.

I have written to that plugin contact – but anything that you would suggest to resolve this?

Thomas,

I don’t feel comfortable testing with default them and other plugins disabled.

Is there a chance for us to get together on a call with screen sharing and try and troubleshoot this in real time?

i put one of the ads in debug mode – it still does not show up.

i am not using WP Smush – also the ads displays on the sides for all pages except the category pages.

i am not aware of any display or visitor conditions that could prevent the ads from displaying on the sidebar.

Thomas,

Yes – other sidebar widgets are working – i added a “Archives” widget and you can see it on the category pages.

Amazing support. i worked with Vikram and the issue is now resolved.

• This reply was modified 6 years, 1 month ago by mpdesai.

Note that I am using woocommerce subscriptions. Also i purchased the pro version since it looks like subscriptions are only supported in the pro version. But the functionality is still not working – order cancels directly without a need for approval.