Unable to log in

  • Resolved royk1234

    (@royk1234)


    3 years, 6 months ago

    I’m unable to log in to my website.

    For some reason, I’m being redirected to mysite/log-in/ and it won’t accept my credentials.

    Tried different browsers, different computers, cleared cache..

    When I try to log in via mysite/wp-loging.php, mysite/wp-admin/, mysite/login/ etc I’m being directed back to mysite/log-in/ which doesn’t work…

    Password reset also fails because the reset password page hangs w/o any reset-password email being ever sent.

    Haven’t made any change to my site that could be the cause for this. No Updates, no new installs, nothing.

    Any help is appreciated ??

    • This topic was modified 3 years, 6 months ago by royk1234.
    • This topic was modified 3 years, 6 months ago by royk1234.
Viewing 2 replies - 1 through 2 (of 2 total)

  • > Haven’t made any change to my site that could be the cause for this.
    > No Updates, no new installs, nothing

    What you mean is, no updates or installs since the last time you were able to login – right?

    Often you can contact your host if their support is good.
    Otherwise, login to your host, and hit the database directly and change the username/password etc:
    https://www.wpbeginner.com/beginners-guide/how-to-reset-a-wordpress-password-from-phpmyadmin/

    But – if it is already hanging on Lost Password, then login to your host using ftp or cPanel, and delete all the plugin folders under /wp-content/plugins/

    Thread Starter royk1234

    (@royk1234)

    Tnx.. Great.. It helped ??

    I was able to login to my cPanel and delete a plugin I thought might be the culprit.

    That plugin was User-Avatar (lately renamed to Profile-Press).

    Although I only updated it two weeks ago, it turns out that the update only affected the login process today because today was the first time I was required to re-loggin into my site.

    This plugin hijacked my old /wp-login.php page.

    Once I deleted the plugin’s directory I was able to login using the old /wp-login.php page.

    Problem solved

    Once again, Thank you very much

Viewing 2 replies - 1 through 2 (of 2 total)
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