Moshtafizur Rahman Anty

Hi @belleo,

I hope you are well today.

I am sorry to hear about your issue. Since www.remarpro.com is so restrictive, could you please contact us through our official website forum so that we can discuss the issue further?

Kind regards.

Hi @mpocock,

I’m Mostafizur from the support team. I hope you’re doing well today.

Regarding the issue you were experiencing, could you please let us know if it has been resolved after updating to the latest version of the plugin, or if it still persists? If the issue continues, we’ll do our best to assist you further and find a solution.

Regards.

Hi @alprio,

Thanks for reaching out.

I have passed your request to the development team. They will check the viability of the request and get back to you as soon as possible.

Kind regards.

Hi @marianssen,

Thanks for reaching out.

I have escalated this with our development team. They will get back to you as soon as possible.

Kind regards.

Hi @nadhonar,

Thanks for reaching out.

I have escalated this with our development team. They will get back to you as soon as possible.

Kind regards.

Hi @calingrim,

Sorry for the late reply.

I have escalated this with our development team. They will get back to you as soon as possible.

Kind regards.

Hi there,

Thank you for bringing this issue to our attention.

Our plugin uses WP-Cron to update order statuses based on the time settings you’ve configured. It seems that WP-Cron might not be enabled on your site, which could be causing the issue you’re experiencing.

To check if WP-Cron is enabled, please follow these steps:

1. Navigate to ‘WooCommerce > Status’,

2. Under the ‘System Status’ tab, look for the ‘Scheduled Actions’ section.

3. Check if there are any scheduled actions listed. If WP-Cron is working, you should see scheduled tasks related to various plugins, including our Automated Order Status Controller.

If WP-Cron tasks are not listed or are not running as expected, it might be disabled or blocked. You can enable it by ensuring the following line is not present in your wp-config.php file:

define(‘DISABLE_WP_CRON’, true);

If you find this line, please remove it or set it to ‘false’:

define(‘DISABLE_WP_CRON’, false);

After making these changes, monitor your scheduled actions again to ensure they are working correctly.

If you continue to experience issues or need further assistance, please let us know.

Best regards.

Hi @cvl01,

Thanks for reaching out.

I have escalated this with our development team. They will get back to you as soon as possible.

Kind regards.

Happy to help ??

Hi @macpheek,

Since you are having issues with a Pro feature and www.remarpro.com restricts us from giving support for our Pro feature here, could you please contact us through our official website?

Kind regards.

Hi @macpheek,

I noticed that the thread has been marked as resolved. I wanted to check in and confirm if your issue has been solved. Please let us know if there’s anything else we can assist you with.

Regards.

Hi @fletsch,

Thanks for the feedback.

Regarding the issue you are now facing, I have escalated this with our development team. They will get back to you as soon as possible.

Kind regards,
Moshtafizur

We happy to help and thanks for the recommendation, @simppa999.

Hi @macpheek,

In order to get profit excluding VAT, please go to the “Products” section of the plugin’s settings and set the “Get price method” to “Get price excluding tax”.

Let us know if you have any other questions.

Hi @0jthomps0,

I apologize for the continued inconvenience you’re experiencing

From our records, we responded to your email address, [email protected], on June 27. Could you please check your inbox, including your spam or junk folders, for our response? Sometimes our emails may be inadvertently filtered out.

Thank you for your understanding.

Best regards,
Moshtafizur