Moses M. (woo-hc)

Hi @bigbugsy,

I’ve reviewed the kill query notice you provided, and it’s clear that the query is quite long and appears to be related to orders.

Could you let me know the average number of orders you receive daily or hourly? Additionally, please check WooCommerce > Status > Logs for any fatal errors or WooCommerce-related issues and share them via Pastebin. Also, please provide your WooCommerce status report by navigating to WooCommerce > Status > Get System Report > Copy for Support, so I can better understand your site’s setup.

Hi @alexherbert,

Are you saying that every time you visit a page, you’re redirected to the admin login page? If so, could you provide more details about what’s happening? Do you get redirected when accessing public pages, or are you seeing a login pop-up instead?

More information will help in understanding the issue better. If possible, consider recording your screen using Loom or sharing relevant screenshots to illustrate the problem.

Hi @jasonmac_75,

Product Enquiry for WooCommerce is a third-party plugin, and while it has its own support forum, I recommend continuing to seek help there since the issue appears to be related to their plugin. It may take some time to receive a response, so I suggest being patient as you wait for their response.

Hi @poomik,

I understand how frustrating and confusing it can be to see unexpected buttons on your page. It’s great that you managed to hide them with CSS, but it would be helpful to understand what they look like. Could you share a full screenshot of the order success page, including the buttons?

Hi @gradientthemes,

The warnings suggest a conflict with your theme, plugins, or WooCommerce itself. Since you’re working on a localhost, isolating the issue might be challenging. However, these are developer warnings rather than critical errors. You can disable them by adding the following lines to your wp-config.php file:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

Additionally, ensure that all plugins and themes are up to date. If the warnings persist, try disabling all plugins except WooCommerce and switch to the Twenty Twenty-Five theme to test further.

Also, check WooCommerce > Status > Logs for any fatal errors. If you find any, please share them using Pastebin.

Hi @ibrabd,

You can resolve this issue by using a structured data plugin that automatically adds the missing fields. Here are some recommended options:

• Yoast SEO – Helps generate structured data for WooCommerce products.
• Rank Math – Offers advanced schema settings, including shipping details and return policies.
• Schema & Structured Data for WP & AMP – Allows manual addition of fields like hasMerchantReturnPolicy and shippingDetails.

After installing one of these plugins, use Google’s Rich Results Test to check your structured data and validate the fix in Google Search Console.

Additionally, you’ll need to submit your sitemap to Google for recrawling. The plugins above generate sitemaps that you can copy and submit.

Please note that this falls outside our support scope as we primarily handle WooCommerce core issues. If you need further assistance, consider consulting an SEO expert.

Hi @farazahmad759,

Your report doesn’t show any issues. Can you confirm if you’re still experiencing the problem after following the steps above? Have you optimized your database using WP Optimize, checked your scheduled actions and manually triggered them, and verified that cron is not disabled in your config file?

Hi @scott-botkins,

Thanks for the detailed explanation. To better understand your setup, is this issue occurring on both Website A and Website B, or just on Website B? Additionally, could you provide a brief explanation of how you cloned Website A to Website B?

How are you transferring users from Website A to Website B?

Hi @koki1205,

Glad to hear you resolved the issue as advised! If you have any other questions or need further assistance, feel free to start a new topic.

Hi @kingcooper,

Glad to hear the snippet worked for you! If you need help with anything else, feel free to start a new topic.

Hi @uni24,

Thanks for the detailed explanation. Could you also share the link to the original site you copied from? Additionally, please provide screenshots of your Express Checkout settings by navigating to WooCommerce > Settings > Payments > Stripe > Payment Methods, then scrolling down to the Express Checkouts section.

Also, share the system status report for both sites using Pastebin. You can find the report under WooCommerce > Status > Get Report > Copy for Support.

Hi @hoseinkh,

To transfer products (with images), orders, users, and user reviews from Website A to Website B while keeping only the necessary data, here are the best methods:

1. Using Plugins (Recommended & Easiest)

You can use WooCommerce-compatible export/import plugins to transfer only the data you need:

• WP All Export + WP All Import – Allows flexible filtering and selective data transfer.
• WooCommerce Customer/Order/Coupon Export – Best for exporting orders and user data.
• WooCommerce Product CSV Import Suite – Ensures product data, including images, transfers correctly.

These plugins allow you to filter out unnecessary data and ensure a cleaner migration.

2. Using WooCommerce Built-in Export Tools

WooCommerce also provides basic built-in export/import features:

• Products → Navigate to Products > Export to download a CSV file.
• Orders & Users → WooCommerce doesn’t include a built-in export for these, so a plugin is required.
• Reviews → Use a plugin like “Export WooCommerce Reviews” to export customer reviews.

Using plugins is the best approach since they allow you to selectively transfer only the required data.

Hi @ovidiu1239,

It seems there was a miscommunication regarding your request and what you need help with. Based on the screenshot, everything appears to be functioning as expected, and after checking your site, I can confirm that it is working properly.

To clarify, when selecting certain countries, you may have the option to choose a state, city, or town. However, for some countries, WooCommerce only provides a state selection by default but does not include a predefined list of cities or towns. Instead, users are given a blank field to manually enter the town or city name, which is what you’re experiencing.

Additionally, some countries use provinces instead of states—for example, Barcelona is a province of Spain. In the town/city field, you should manually enter the name of your city or town within the province, such as Barcelona, Badalona, Terrassa, or Sitges. This is the expected behavior of WooCommerce’s checkout fields.

Hi @haidersheikh029,

Customers can register using either a mobile number or an email address in WooCommerce, but this requires some customization. The simplest approach is to use a plugin like Registration & Login with Mobile Phone Number. These plugins allow you to customize the registration form, enable phone number login, and add OTP verification for security. You can easily set them up in WooCommerce → Settings.

For a fully custom solution, you would need to modify WooCommerce’s registration fields and login process. Since custom coding is beyond our support scope, we recommend consulting a WooCommerce expert or hiring a professional from Codeable.io for assistance.

Hi @janthegroat,

Thank you for making the staging site publicly accessible. I followed the steps you provided but wasn’t able to reproduce the issue. I also refreshed multiple times, and everything appears to be working fine.

It also looks like express checkout isn’t enabled on the staging site. Could you confirm which express checkout option is active? If possible, please also share a screenshot of the error.