Moses M. (woo-hc)

Hi @uni24,

Thank you for sharing the details. I’ve reviewed the reports and checked both sites, and it seems that the Express checkout button is missing on both, indicating that the issue affects both sites.

I noticed that you have a significant number of plugins installed, with some active on Site A but not present on Site B, and vice versa.

First, please navigate to WooCommerce > Status > Log on https://plan7architect.com/ and check for any fatal errors or any logs related to the Stripe Payment Gateway for WooCommerce. If you find any, kindly share them using Pastebin.

To further troubleshoot, you’ll need to create a staging site from your live site. You can set it up on a subdomain, then switch the theme to Twenty Twenty-Five on plan7architect.com. Next, disable all plugins except WooCommerce and the WooCommerce Stripe Payment Gateway. Finally, share the link to the staging site along with the status report of the staging site for further check.

Hi @ovidiu1239,

You can use a checkout field customization plugin such as Checkout Field Editor for WooCommerce by woo, Checkout Field Editor (Checkout Manager) for WooCommerce by ThemeHigh, or YITH WooCommerce Checkout Manager to modify your checkout fields.

Hi @scott-botkins,

Based on your explanation, you mentioned that users remain on Website B after being imported from Website A. However, you also stated, “until everybody signs up,” which is a bit unclear.

Shouldn’t the users already have accounts since they weren’t deleted after import? Wouldn’t they just need to sign in or subscribe to your product?

To better understand how Website B is set up, please provide a link to the site along with its system status report.

Additionally, does the issue occur when users try to log in, check out, or create an account? Does this affect all users, including new ones who didn’t have an account on the cloned site before?

Hi @cubkids,

Your request appears to require a custom solution, either through a custom code snippet or a combination of plugins. Since this falls outside the scope of core WooCommerce support in this forum, I recommend consulting with WooExperts for assistance.

Hi @pgilpat,

As @mahfuzurwp mentioned, this issue still appears to be related to server resources and usage. The most effective approach for handling such a large number of variations is to use WP CLI. While increasing max_execution_time, memory_limit, post_max_size, and upload_max_filesize to their maximum values may help, it’s not always the best solution.

A better approach is to utilize WP CLI or the WooCommerce REST API for importing variations instead of relying on CSV files. This requires writing a script that interacts with the WooCommerce REST API, allowing variations to be processed in manageable batches automatically.

Alternatively, you could implement a job queue system using a plugin like WP All Import Pro with cron jobs to handle the import process more efficiently.

If you need professional assistance, I’ll advise consulting WooExperts.

Hi @robreis,

I’m not quite sure I understand your request, and it appears to involve customizing your site, which is beyond our support scope. I’d recommend consulting a WordPress/WooCommerce expert to assist you in building your store.

Additionally, if your goal is simply to sell products on your existing site, using a subdomain isn’t necessary. You can install WooCommerce, set it up, and integrate the shop page into your menu while using your current theme. This way, you can still sell directly from your main site.

Hi @bvedgie,

Referring to the last response from @doublezed2, he requested:

“Please open that email and check the Headers to identify the sender. Share screenshots with me so I can review the headers as well.”

However, you haven’t responded to his request or provided a screenshot. Kindly do so.

Hi @metacofleurcom,

I understand this issue is causing you trouble, and you’d like it resolved. While the case is still open, a temporary workaround is to add a filter that excludes products marked as hidden from search results.

You can try the following code and let me know if it works for you:

function exclude_hidden_products_from_search($query) {
    if (!is_admin() && $query->is_search() && $query->is_main_query()) {
        $query->set('post_type', 'product'); // Ensure only products are searched

        // Exclude hidden products using the WooCommerce taxonomy
        $query->set('tax_query', array(
            array(
                'taxonomy' => 'product_visibility',
                'field'    => 'slug',
                'terms'    => 'exclude-from-search',
                'operator' => 'NOT IN',
            ),
        ));
    }
}
add_action('pre_get_posts', 'exclude_hidden_products_from_search');

Additionally, you may find this solution helpful:
Stack Overflow: Remove WooCommerce Hidden Products from WordPress Default Search

Hi @panigale,

To better investigate the issue and check it ourselves, could you share a working link to your site? The link in the report you provided isn’t accessible. Also, are you experiencing this issue only on mobile?

Hi @bigbugsy,

I’ve reviewed the kill query notice you provided, and it’s clear that the query is quite long and appears to be related to orders.

Could you let me know the average number of orders you receive daily or hourly? Additionally, please check WooCommerce > Status > Logs for any fatal errors or WooCommerce-related issues and share them via Pastebin. Also, please provide your WooCommerce status report by navigating to WooCommerce > Status > Get System Report > Copy for Support, so I can better understand your site’s setup.

Hi @alexherbert,

Are you saying that every time you visit a page, you’re redirected to the admin login page? If so, could you provide more details about what’s happening? Do you get redirected when accessing public pages, or are you seeing a login pop-up instead?

More information will help in understanding the issue better. If possible, consider recording your screen using Loom or sharing relevant screenshots to illustrate the problem.

Hi @jasonmac_75,

Product Enquiry for WooCommerce is a third-party plugin, and while it has its own support forum, I recommend continuing to seek help there since the issue appears to be related to their plugin. It may take some time to receive a response, so I suggest being patient as you wait for their response.

Hi @poomik,

I understand how frustrating and confusing it can be to see unexpected buttons on your page. It’s great that you managed to hide them with CSS, but it would be helpful to understand what they look like. Could you share a full screenshot of the order success page, including the buttons?

Hi @gradientthemes,

The warnings suggest a conflict with your theme, plugins, or WooCommerce itself. Since you’re working on a localhost, isolating the issue might be challenging. However, these are developer warnings rather than critical errors. You can disable them by adding the following lines to your wp-config.php file:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

Additionally, ensure that all plugins and themes are up to date. If the warnings persist, try disabling all plugins except WooCommerce and switch to the Twenty Twenty-Five theme to test further.

Also, check WooCommerce > Status > Logs for any fatal errors. If you find any, please share them using Pastebin.

Hi @ibrabd,

You can resolve this issue by using a structured data plugin that automatically adds the missing fields. Here are some recommended options:

• Yoast SEO – Helps generate structured data for WooCommerce products.
• Rank Math – Offers advanced schema settings, including shipping details and return policies.
• Schema & Structured Data for WP & AMP – Allows manual addition of fields like hasMerchantReturnPolicy and shippingDetails.

After installing one of these plugins, use Google’s Rich Results Test to check your structured data and validate the fix in Google Search Console.

Additionally, you’ll need to submit your sitemap to Google for recrawling. The plugins above generate sitemaps that you can copy and submit.

Please note that this falls outside our support scope as we primarily handle WooCommerce core issues. If you need further assistance, consider consulting an SEO expert.