Moses M. (woo-hc)

@acrespay Upon further inspection, it seems you’ve got the wrong link. The correct one is: https://lightspeedmarketing.ca/my-account/view-orders/, not https://lightspeedmarketing.ca/my-account/orders/.

If you’d like to change the link, you’ll need to edit the page slug in your admin panel.

Hi @acrespay,

It appears this issue might be specific to your browser. I created an account on the website https://lightspeedmarketing.ca/my-account/ and was able to log in and navigate through other submenus on the “My Account” page, such as Orders, Downloads, Addresses, etc.

Could you try clearing your browser cache or using incognito mode to see if that resolves the issue on your end?

Hi @pgilpat,

It looks like you’re manually adding product attributes for each product and variation during the product creation process. Just so you know, you can set up global attributes by going to WooCommerce > Settings > Products > Attributes.

Here, you can define attributes like size, color, texture, etc. Once you’ve set up these predefined attributes, when adding a new product, you can simply click “add existing” to use these attributes and generate your product variations.

For more details, you can check out this guide: https://woocommerce.com/document/managing-product-taxonomies/#how-to-add-edit-product-attributes

Hi @kuebk,

Based on what you’ve described, it seems that the class being added to all product images is likely an expected behavior introduced with the update. It may not have been there before, but it appears to be part of the latest release since the class name is descriptive enough showing it is meant for product image.

I understand you’d like to remove it. Could you share why you want to remove this class? Are you experiencing any issues with the styling or display of your product images? Understanding this will help me offer a more specific solution.

Hi @lashlines,

Thanks for the detailed explanation. To better understand the issue, could you share your System Status Report by going to WooCommerce > Status > clicking the ‘Get System Report’ button, and then copying and pasting it here?

Also, can you confirm if you’re using a plugin to display VAT on the single product page?

Hi @shahzeb104,

I understand that you’d like this issue resolved. While I can confirm it occurs for some images on your site, I wasn’t able to replicate the issue on my test site. However, this can be addressed using CSS.

You can hire a WordPress developer to assist you with this.

Hi @shahzeb104,

I’ve also tested it on my end with Astra and Storefront, and it appears to be the same issue. Just to confirm, when users swipe, the image thumbnail does change, but it doesn’t interfere with the swipe action.

Users can still scroll without any issues. The image change doesn’t impact the user experience on my end, but if you’d prefer the image not to change while scrolling, you may need to hire a developer to implement a code solution for this. this using code.

You can also submit a feature request for this here: https://woocommerce.com/feature-requests/woocommerce/

Hi @dalvac,

The issue you’re facing seems to be related to the WooCommerce Payments plugin, possibly caused by the restoration process affecting its files or configurations. To address this, let’s work through some steps to identify and fix the problem.

1. Check for Updates:
   Make sure WooCommerce, WooCommerce Payments, and any related plugins are fully updated. If they’re already up to date, download the latest versions of WooCommerce and WooCommerce Payments, and manually reinstall them. This will replace any potentially corrupted files with fresh ones.
2. Clear Caches and Transients:
   • Clear your browser cache.
   • Navigate to WooCommerce > Status > Tools.
   • Click on Clear Transients and Clear WooCommerce Cache to ensure no outdated data is interfering.

Once you’ve completed these steps, check if the issue is resolved. Let us know the results, and we can assist further if needed!

Hi @ccvv213,

Thank you for sharing the status report. After reviewing it, I couldn’t find anything that seems to explain why the emails are not being sent. We’ll need to do some debugging to pinpoint the issue.

First, please check the email configuration to ensure everything is set up correctly:

• Go to WooCommerce > Settings > Emails.
• Verify that the “New Order” and “Completed Order” emails are enabled and that the recipient email addresses are correct.
• Also, confirm that the “From” Email Address in Settings > Emails matches your website’s domain (e.g., [email protected]). A mismatched address can cause emails to fail.

Next, try a test email. Install a plugin like WP Mail Logging to monitor outgoing emails. Place a test order to see if WooCommerce is attempting to send emails. The log will show whether the emails are being sent or if any errors are occurring, which will help us identify the source of the issue. After the test order, please share the report on WP Mail Logging or a screenshot.

Looking forward to hearing your findings.

Hi @kafino,

We understand the situation you’ve described, and I know how frustrating and overwhelming this can be for you.

As @doublezed2 mentioned, there are multiple payment processing plugins on your site. Could you confirm which payment option was selected for the pending orders that are stuck? This information will help us determine whether the issue is specific to a particular payment method or more widespread.

Looking forward to hearing from you.

Hi @honlapdavid,

Thank you for sharing more details. I understand how frustrating it can be to lose 1–2 orders per day, as even small issues like this can have a big impact.

Since the issue occurs randomly and cannot be easily reproduced, could you create a new test coupon using the same settings as the affected ones and share screenshots of the coupon setup?

The reason I’m asking is that there are two common usage limitations for coupons:

1. Total Usage Limit: If a coupon is set to a maximum of, say, 5 uses, once it’s been redeemed five times, no one else can use it—even if the earlier orders were incomplete or failed.
2. Per User Limit: This allows unlimited customers to use the coupon, but each person can only use it once.

If your setup matches the first scenario, draft orders that used the coupon might count toward the total usage limit, even if the orders weren’t completed.

Could you clarify which scenario applies to your coupon settings? Additionally, sharing screenshots of your coupon setup (you can blur out the actual code) would help us better assist you.

Hi @power2009,

Thank you for sharing your solution and explaining how you resolved the issue.

@teamsk, could you confirm if this applies to your situation? Have you attempted disabling the specified feature on Google’s side that might be contributing to the problem?

Hi @ariban99,

I’m happy to hear the tag worked for you, and flushing your cache first was a great approach. If you need any more help, feel free to start a new thread. Wishing you all the best!

Hi @server06,

I understand how frustrating this can be and how it can slow down your work. However, I’d like to get a clearer understanding of the specific issue you’re facing. Could you please record a screen video using Loom or another similar platform and share it here? This will help me better understand the problem you’re experiencing.

While I wait for the screen recording, please do the following: Deactivate all plugins on your site except for WooCommerce, then switch to the Storefront theme. Try the process again to see if the issue persists or if everything works as expected.

I look forward to your feedback.

Hi @atlantis1525.

The help you’re asking for goes beyond the support provided in this forum. Your request involves customizing your website, which is more related to your theme and site structure rather than WooCommerce itself.

This forum is intended for resolving issues with WooCommerce core, not for website customization. If you need assistance with this, it’s best to hire an expert or contact your theme developer for support.