Moses M. (woo-hc)

Hi @samruddhi,

Thank you for sharing the screenshots. To clarify, the receipt generated from the app cannot be modified. As an alternative, you can install plugins like WooCommerce PDF Invoices & Packing Slips to customize the invoice/receipt template to include the billing address. However, this means you would need to generate the invoice through the website via a browser rather than the app.

You can also submit a feature request here: https://woocommerce.com/feature-requests/woocommerce/

Hi @humnanaeem,

Thank you for the detailed explanation. It seems the support rep assumed you were using Stripe Payment Gateway for WooCommerce.

To clarify, WooCommerce doesn’t process transactions directly. Payments are handled by a payment processing plugin based on the method you use. For Stripe, there are multiple plugins available. To better understand your setup, please share your System Status Report from WooCommerce > Status > Get Report > Copy for Support.

This appears to be more of a feature request than an issue. Once you provide the SSR, I’ll review your setup and direct you to the appropriate channel.

Hi @tstinbd,

I understand you need help improving your website’s performance.

To clarify, WooCommerce itself typically does not generate excessive transients that slow down your site. Large autoload sizes are usually caused by your theme, plugins, or additional WooCommerce extensions.

To resolve this issue:

1. Navigate to WooCommerce > Status > Tools and clear transients.
2. Install the WP-Optimize plugin to optimize your database.
3. Use the Query Monitor plugin to check which plugin or theme is creating _transient_ptk_patterns. Alternatively, you can check this using WP-Optimize by going to WP-Optimize > Database > Tables.

For a better understanding of your setup, please share your System Status Report by navigating to WooCommerce > Status > Get Report > Copy for support.

Hi @humnanaeem,

I understand how frustrating this can be, especially when it affects your business. To help narrow down the issue, please install the WP Mail Logging plugin to check if order confirmation emails are being triggered.

Also, check your spam or junk folder to see if the emails are being filtered there and ensure that your admin email for receiving these notifications is correct and matches your domain.

If everything looks fine, please let me know if WP Mail Logging shows the emails being triggered. You can also try placing a test order to confirm if the email got sent out and share your system status report from WooCommerce > Status > Get status > Copy for support with your feedback.

Hi @ayamonny,

Glad to hear you identified the issue and found @shahzeenfarooq’s response helpful. If you need further assistance, feel free to start a new topic, and we’ll be happy to help.

Hi @lavishhk,

Thanks for sharing the reports. I checked your System Status Report and noticed that WooPayments isn’t connected since the account ID is not linked.

### WooPayments ###
Version: 8.9.1
Connected to WPCOM: 是
WPCOM Blog ID: 232331728
Account ID: ? 未連結
Logging: 停用

Go to WooCommerce > Settings > Payments, select WooPayments, and follow the setup prompts to properly connect your account. If it’s already connected, try disconnecting it, clear your site cache if applicable, and then reconnect. Let me know if that helps.

Hi @cutu234,

I understand you’d like this added as a feature, but requests aren’t submitted or considered through the forum. I recommend submitting it as a feature request here: https://woocommerce.com/feature-requests/woocommerce/ for consideration, especially if it gains more votes.

Additionally, consulting an expert would be a good approach for a long-term solution.

Hi @darshitjaviya,

After reviewing your site, it looks like the feature you’re requesting is custom, and the current name may not clearly explain its purpose. Could you provide more details on what you’re trying to achieve and the meaning of each shipping location? This will help me better understand your goal and be able to suggest a suitable solution.

Hi @rglalonzo,

Thanks for the clarification. To further investigate, please provide the following details:

• A screenshot of the order note and order summary for one of the affected orders.
• Check WooCommerce > Status > Logs for any fatal errors or logs related to Stripe payments.

I also reviewed your system status report and noticed that you have two Stripe payment plugins enabled:

• Stripe Payment Gateway for WooCommerce (Premium) by WebToffee
• Payment Plugins for Stripe WooCommerce by Payment Plugins

Having both active may cause conflicts, so it’s best to use only one. Ideally, switch to the official Stripe payment plugin, as it’s developed by Stripe, supported by WooCommerce, and includes all the payment methods you need: https://woocommerce.com/products/stripe/

Hi @saluja,

Sharing login details isn’t allowed on the forum since it’s a public platform.

To help resolve the issue, please provide the details requested by @shahzeenfarooq , as those should be enough to start troubleshooting. I see you’ve shared the system status report, but also include a screenshot of the error and any fatal error logs if available, as requested.

Hi @sunofar,

I understand how frustrating payment issues can be. Let’s work together to troubleshoot the issue.

First, follow the instructions here to properly test your setup and connection: WooCommerce Testing Guide. Make sure you’re using the correct test cards listed here: Stripe Test Cards, as some are for declined transactions or specific countries.

Also, try reconnecting your Stripe account, as your webhook may have expired or been regenerated.

If the issue persists, go to WooCommerce > Status > Logs and check for any fatal errors or Stripe-related issues. You can share the log using Pastebin for further analysis.

Hi @yangjingjing,

There are different ways to change “Tax” to “GST” in WooCommerce. Even if you’ve updated the tax settings, WooCommerce might still be using default wording from its templates.

Here are a few methods you can try:

• Name the tax class to GST. In most instances this will reflect depending on how the theme you have is developed.
• Language Customization: Use the Loco Translate plugin to find and replace the text.
• Template Override: Edit WooCommerce template files in your theme, such as email-order-details.php for emails or order-receipt.php for invoices.
• Custom Code: Use a gettext filter in your theme’s functions.php file to dynamically replace the text.

Here’s an example code snippet:

add_filter('woocommerce_get_order_item_totals', function ($total_rows, $order) {
    if (!empty($total_rows)) {
        foreach ($total_rows as $key => $row) {
            if (stripos($row['label'], 'tax') !== false) {
                $total_rows[$key]['label'] = str_ireplace('tax', 'GST', $row['label']);
            }
        }
    }
    return $total_rows;
}, 10, 2);

If this code doesn’t work, try the other two methods or consult a WooCommerce expert, as your setup might need a tailored solution.

Hi @kavitharamar,

The cart issue, where items are not updating or disappearing, is likely due to session or cookie conflicts in the multisite setup. This can happen if the Woo Multistore plugin isn’t syncing carts properly between sites or if caching settings are interfering with WooCommerce session handling.

The checkout issue, where the payment does not process before redirecting to the “Thank You” page, suggests that WooCommerce is marking orders as completed too early. This could be due to a JavaScript conflict, incorrect checkout validation, or an issue with how Woo Multistore handles order processing.

The My Account page issue, where users are not redirected after logging in, could be caused by incorrect endpoint settings, conflicting login redirects, or multisite URL handling. If Woo Multistore syncs user accounts between sites, it may not be directing users correctly.

Since these issues all relate to Woo Multistore’s handling of multisite synchronization, we recommend reaching out to Woo Multistore plugin support for further assistance. They are in the best position to assist you with the issue you’re having also considering everything works fine on the parent site which suggest an issue with the link between parent site and child site.

Hi @scott-botkins,

The error “Square Payment Failed (Status code CUSTOMER_NOT_FOUND: Customer with ID)” occurs because Square cannot locate the customer’s details when they attempt to make a payment on Website B. This happens due to missing customer data that was not transferred from Website A when the site was cloned.

One main reason is that customer profiles were not migrated. Square assigns each customer a Square Customer ID, but these records did not carry over during the cloning process. As a result, when a customer tries to pay on Website B, Square fails to recognize them because their profile does not exist in its system.

To clarify your setup, are Website A and Website B connected to the same Square account, or are they using separate Square accounts?

Lastly is website A and Website B sharing the same domain name?

Hi @miruko,

I understand that you’re looking for assistance, and I truly appreciate your cooperation in making the troubleshooting process smoother. However, your responses have been somewhat inconsistent, and it seems that some of the questions asked haven’t been fully addressed.

As mentioned earlier, this issue is often caused by misconfiguration in shipping zone setting, so it would be best to start troubleshooting from there.

Please provide the following screenshots:

• Your General Settings page: WooCommerce > Settings > General
• Your Shipping page: WooCommerce > Settings > Shipping
• Your Shipping settings page

I’ll be waiting for your response.