Moses M. (woo-hc)

Hi @wisdmlabs,

Thank you for sharing those details.

First, WooCommerce, particularly the Store API used for the cart, requires HTTPS for optimal functionality. An insecure site can interfere with WooCommerce’s ability to manage sessions and cookies, which are essential for the cart feature, and your browser may flag the site as insecure. Please enable SSL on your site.

Additionally, try temporarily disabling both Edwiser Bridge and its Pro version, then test adding items to the cart again. The issue may be a conflict, possibly between Edwiser and WooCommerce or between your theme and WooCommerce.

Once both plugins are disabled, and you have SSL active let us know so we can test from our end as well.

Hi @mb299,

To clarify, this forum is intended to support core WooCommerce issues and concerns. However, your request involves customization, which falls outside our support scope.

The code I provided earlier is just an example—you’ll need to modify it to suit your website’s setup and theme. If it doesn’t work for you right out of the bath and you’re not comfortable with coding, I recommend using the plugins I previously suggested instead of going the code route.

For customizing the login page, I suggest consulting a developer or exploring tutorial videos on YouTube. You can start with this search query: https://www.youtube.com/results?search_query=customize+woocommerce+login+page.

Hi @juanjocactus,

Thank you for the clarification. For testing, please temporarily disable LiteSpeed Cache and monitor the performance of the analytics for some days or a week. Also, I noticed you have a Code Snippets plugin installed along with a Child Theme Configurator. Could you share any custom code you’ve added to your site and the reason for using both plugins?

Hi @miruko,

Thank you for responding. Are you referring to the same error code “wp-content/plugins/woocommerce/includes/class-wc-shipping-zone.php on line 130”, or is it a different line of error this time?

HI @scott-botkins,

In this case, Square might be recognizing it as two separate sites. Regarding transferring customers from one Square account to another, it’s best to contact Square support for guidance. Alternatively, you can try resyncing the users on Site B with Square, especially since it’s unclear whether it’s the same Square account or a different one. Since the cloned site functions as a new site, you’ll need to resync and reconnect Square.

Hi @mommaroodle,

Thank you for the clarification. I tested your checkout again and noticed that if a user does not check the “Create an account with…” box, the page reloads instead of redirecting to Payfast for payment.

This issue appears to be a conflict. To troubleshoot, please try temporarily disabling the NightsBridge plugin and test the checkout again.

If the problem persists, consider setting up a staging site. On the staging site, switch to the Storefront theme with the NightsBridge plugin disabled. Then, share the link with us so we can test it from our end.

Hi @knms5525,

I’m glad you found help through the community Slack channel! If you need any further assistance with other WooCommerce-related issues, feel free to create a new topic.

Hi @nusrah,

To better understand your shipping setup, please share the following screenshots:

• General Settings: Navigate to WooCommerce > Settings and capture this page.
• Shipping Zone Settings: Go to WooCommerce > Settings > Shipping and provide a screenshot.
• Shipping Settings: Open WooCommerce > Settings > Shipping > Shipping Settings and share this page as well.

I look forward to your response.

Hi @lewmer1440,

Thank you for providing the requested details. Based on the order notes, it looks like the order was canceled because the hold stock time limit was reached. However, since you mentioned that the order was received almost immediately after being created, there are a few possible explanations.

It could be that the payment was successful, but the user’s network was slow, causing a delay in redirection. Another possibility is that the user closed the window immediately after being charged, without waiting for the order confirmation. Lastly, it might simply be due to the hold stock setting.

Since this has only happened with one payment so far, it’s difficult to pinpoint the exact cause. I recommend keeping an eye on it to see if the issue occurs again and letting us know if it does.

Hi @mb299,

Yes, it is possible to display a “Login to review this product” button when the “Reviews can only be left by verified owners” option is enabled. However, WooCommerce does not include this feature by default, so you’ll need to add a small code snippet to your theme’s functions.php file or use a custom plugin.

Here’s an example code snippet:

add_filter('woocommerce_product_review_comment_form_args', 'add_login_prompt_for_reviews');

function add_login_prompt_for_reviews($comment_form) {
    if (!is_user_logged_in()) {
        $login_url = wc_get_page_permalink('myaccount');
        echo '<p><a href="' . esc_url($login_url) . '" class="button">Login to Review this Product</a></p>';
    }
    return $comment_form;
}

Alternatively, you can use plugins like:

• Customer Reviews for WooCommerce
• WooCommerce Product Reviews Pro

Regarding the My Account menu, there are a couple of ways to manage it:

1. Using Conditional Menus – You can use plugins like Conditional Menus to show different menu items based on user status. For logged-out users, rename the menu item to Login, and for logged-in users, replace it with My Account.
2. Using a Page Builder – If you use Elementor or a theme builder, you can create separate headers for logged-in and logged-out users, displaying different menu options accordingly.

@jeroen-marketing,

You also mentioned encountering a new error, and @doublezed2 requested a screenshot of the new error. However, it seems you haven’t responded to that request yet.

Hi @jeroen-marketing,

I understand how frustrating it can be to deal with this issue, especially when it’s difficult to resolve.

I reviewed the screenshots you shared, and the error messages in English state:

• Correct Your Product File
  The product details in your file do not meet Google’s requirements. Please correct the product details and update them again to display on Google.
• DNS Address of Server Not Found
  The feed attempted to connect to the server to transfer your data, but the hostname could not be resolved to a server.

One of the errors also states “Cannot Add Products,” which suggests a problem with your server or a communication issue between Google and your database. This could also be related to permissions or your .htaccess file.

Just to confirm, did you follow @jonayedhosen’s suggestion to temporarily change your .htaccess file to the default?

Hi @bigbugsy,

Thank you for reaching out again. I’m glad you managed to silence the notice and that your site is running fine. If you need any further help with WooCommerce-related issues, feel free to start a new topic.

Hi @drain0,

I understand how frustrating it can be to continue experiencing carding attacks even after installing the reCAPTCHA plugin. If you’re referring to this specific plugin: Google reCAPTCHA for WooCommerce, I recommend creating a support ticket through WooCommerce: Create a Ticket for further assistance.

Hi @vdg25,

It looks like WooCommerce Analytics is having trouble syncing orders. To resolve this, try manually re-importing analytics data.

1. Go to WooCommerce > Status > Tools and clear the Analytics Cache.
2. Then, navigate to WooCommerce > Analytics > Settings and click “Start Import” under “Import Historical Data.”

Next, check for any pending or failed scheduled actions related to analytics:

1. Go to WooCommerce > Status > Scheduled Actions.
2. Look for any Pending or Failed actions with wc-admin_import_orders.
3. If you find any, try manually running them or clearing any stuck jobs.

Finally, make sure your database is up to date:

1. Go to WooCommerce > Status > Tools.
2. Click “Update Database” and allow it to complete.

Let me know if the issue persists after trying these steps.