moneill

@danieliser: New development. The app has now stopped working completely. Originally it was just not loading on the homepage, and now it’s not working at all. I even deleted the pop-up and recreated it to see if was an error with that particular one and still having issues.

I haven’t made any changes of coding or anything to the website. This has been the only changes made.

I’ll review the notes you’ve given @techdirect but uncertain why the plug-in stopped working all together since I’ve done no other edits/changes to the site.

@danieliser: Actually I know the answer to that. It broke right after I upgraded to WordPress 5.6. I even reverted my site back to 5.4.4 and that fixed the issue. Unfortunately I needed to upgrade for my WooCommerce Shipping and Taxes settings, so that’s why I was forced into upgrading WordPress. No other plug-ins were installed before or after that time.

I’m still working with the Health Check app to see if any errors are occuring.

@danieliser:
Thanks so much for all your help! I tried logged in and logged out of the site to see if that was the issue and am still having issues with the the pop-up not working on the homepage. I also have it designated to pop up on the cart page and it doesn’t work there either.

I will try the Health PlugIn you mentioned and see if helps identify the problem.

@fpcorso said that the pop-up was working when he visited the site. Are you able to see it as well? Both me and one of my co-workers troubleshooting are having the same trouble.

I’ll try the notes you made in the last post and see if I can figure out the issue.

Thanks again!

@fpcorso: I clearned the cookies and cache and am still having issues. I am in Google chrome, but also tested in Safari and Firefox with no luck. Like I said, it’s only the home page.

Before the WordPress 5.6 update it was working just fine. Unfortunately I had to update the 6.0 immediately because some of my Jetpack add-ons required the upgrade.

@fpcorso: I have my pop-ups trigger as auto open. The only other pop-up style plug-in I have is PopUp Builder but those are set to certain pages with accordins and when I applied the pop-up to those pages I didn’t have any issue.

Our website currently has the pop-up active if you’d like to click around:
avalonbiomed.com

Currently I have it functioning on a few product pages, checkout, customer account page and the homepage with a 1 hour cookies settings. Like I said — working on mobile but not desktop.

I wish I could provide more feedback, but I’m just the administrator on the site and not the developer so my coding knowledge is pretty general.

Hope this helps!

I’m wondering if it’s a desktop issue? I was troubleshooting and it looks like the pop-up will work on my homepage on a mobile device, but won’t on a desktop?

Just making this note if it helps anyone!

I am having the same issues. It’s not completely broken, however it’s conflicting with my homepage and not allowing it there, but it’s working on all the other pages. This specifically only occured with the WordPress update to 5.6. I would revert back to 5.5 — However, customer service settings for JetPack are requiring me update to 5.6, so I have to upgrade for those features.