mona9585

Hi, we also did a mail-tester check which looks not perfect but good enough to not be blacklisted: https://www.mail-tester.com/test-66xke1flp

We tested now with actual buyers – they confirmed that they did not receive any emails. We still don’t know what the problem is… Any other suggestions that we can try?

Thanks!

Mona

Hi Roxy,

Thanks a lot for your response!

Spam folders were checked and no message was in there as well. The WP Mail Logging also shows no sent message to a customer.

What I did find out this morning was that when a customer is registered on the page, they receive the order confirmation and payment successful messages while when they are not registered with an account (= guest), then not.

Any idea where I could change that to “with and without account” send emails?

Thanks a lot in advance!

Kind regards,

Mona

solved, I found the custom override that deactivated other payment options in a separate plugin