momowondertoes

Thanks for your follow up and email this morning. As I explained in my email response, I do manage my own host/mail server and there were no emails in the logs from support in reply to my last requests (at least not from the same email addresses that had come from this plugin’s support before). I also sent and attached a screen capture of my last support form submission on the website (which was time/date stamped). From that time, until now, there has been no response which is just about 7 days now (5 days without the weekend). Support was great initially and, as mentioned, if you find this is an error on my part (responses were sent) please let me know and I will certainly apologize for that. Thanks either way and best regards.

• This reply was modified 1 year ago by momowondertoes.

Thanks for the response!

Unfortunately, since we have been trying to resolve an issue since October/November (of ’23) we have had to find and use another solution and this was just decided around the time of your response. The client could not wait any longer so we purchased and installed a new plugin.

For some background: I first started sending emails in follow up to both [email protected] and [email protected] last Oct/Nov and then also have sent requests (on the support contact form here: https://www.wpgmaps.com/) with no response.

The promise of support by paying the higher tier for this plugin was the reason I purchased this originally. I would like to know if we could receive a refund on this plugin. I was not able to achieve what I needed to for my client and do feel that we did pay for a level of service that we did not receive.

Thanks again,

YES PLEASE!!! AND SUPPORT HERE ALMOST ALWAYS IS WICKED SLOW OR NON-RESPONSIVE – I DON’T GET IT. THIS IS SUCH A COMMON PROBLEM – IT SHOULD BE IN THE DOCUMENTATION OR SOMETHING. THANK YOU * TO WHOEVER IS KIND ENOUGH TO ANSWER THIS….

I am having the same problem! This was working just fine even two days ago on a new WP install. Today when I installed the PI I am running into this same problem. Wasss upppp???

Thanks!