mohammedeisa

Hi @schnellandi ,?

I communicated with the development team about this and got the following feedback:

We are not specifying the exact charset and collation of the Duplicator table we are creating. This means that the created table should have taken the default charset and collation of the database.

So, I’m guessing that the database has latin1 as a default. In this case, it wouldn’t matter what was defined as charset and collation in the wp-config.php file because we don’t use the function?$wpdb->get_charset_collate()?to set the charset and collation.

If you wish to verify, please check the default charset and collation in your database and check if the above applies.

I’m looking forward to hearing back from you.

Thanks!

Hello @locusi,

We sorry for the problems you encountered using Duplicator.

The import feature is a premium feature, it’s not available for Duplicator Lite.

However, you can restore your backup using the classic installation method as explained in this post.

If you encounter any <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>problems using Duplicator</span>, don’t hesitate to reach out to us through a new?Support Topic.?We will do our best to help you.

Looking forward to hearing back from you.

Thanks!

Hey @robotob78,

Thank you for taking the time to share your feedback and review! 

We hope you continue to have an awesome experience using Duplicator.

Enjoy!

Hey @jemundarain,

Thank you for taking the time to share your feedback and review! 

We hope you continue to have an awesome experience using Duplicator.

Enjoy!

Hi?@smyxie ,

Thanks for taking the time to share your review and feedback!

We’re thrilled to hear that you enjoyed using Duplicator.

Have a good one ??

Hi?@jenmoon,

Thanks for taking the time to share your review and feedback!

We’re thrilled to hear that you enjoyed using Duplicator.

Have a good one ??

Hi?@mavrosd,

Thanks for taking the time to share your review and feedback!

We’re thrilled to hear that you enjoyed using Duplicator.

Have a good one ??

Hi @tcadi,

I’m closing this support topic for inactivity. Please don’t hesitate to contact us in a Support Topic if you need any help with Duplicator.

Thanks! 

Hi @lassemann ,

I’m closing this support topic for inactivity. Please don’t hesitate to contact us in a Support Topic if you need any help with Duplicator.

Thanks! 

Hi @magdamunro ,

I’m closing this support topic for inactivity. Please don’t hesitate to contact us in a Support Topic if you need any help with Duplicator.

Thanks! 

Hello @schnellandi ,

Thanks for reaching out to us.

I checked the Duplicator tables wp_duplicator_backups and wp_duplicator_entities. Both have the collation utf8mb4_unicode_520_ci.

These tables work without problems, did you encounter a problem because of the Duplicator tables collation?

I’m looking forward to hearing back from you.

Thanks!

Hello @h0ssam,

Thanks for reaching out to us.

These options are not available in Duplicator Lite, they are available in Duplicator Pro.

This forum is meant for Duplicator Lite users. If you need help related to Duplicator Pro, please contact the premium support through this form https://duplicator.com/my-account/support/ and we will do our best to help you.

Thanks!

Hi @john3000 ,

I’m glad to hear you sorted that out, and thank you for letting us know.

Please don’t hesitate to contact us in a Support Topic if you need any help with Duplicator.

Thanks!

Hi @magdamunro,

We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in www.remarpro.com forums for security reasons.

To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

https://duplicator.com/contact/?form=1

Looking forward to hearing back from you.

Thanks!

Hello @pixelready ,

I’m sorry for the problems you encountered with Duplicator.

This forum is for the Duplicator Lite users, and we don’t provide support for Duplicator Pro here.

Can you please contact Duplicator Pro support <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>again through?this form?</span>about your problems? Rest assured that we will do our best to help you.

I’m looking forward to hearing back from you.

Thanks!