Website Dude

@rainfallnixfig I apologize, you’re correct. It does look different in different browsers. I assumed it was a different website because it looked so different.

As for the solution, we are going to scrap this whole site and start over. The client is encountering so many issues with his website and we convinced him it is better to rebuild than to deal with the mess the previous web developer left us to work with.

Thank you all for your help! Have a good one!

• This reply was modified 1 year, 2 months ago by Website Dude.

I’ve resolved the problem. So you can close this thread now.

@rainfallnixfig I appreciate your test but you’re not on the website, I’m not sure which site you’re showing there but the problem is on this website… https://scottwarrick.websiteformy.com/checkout. Scroll up and see @anastas10s’s screen shot gif and see how different your screen shot is from the one we’re talking about.

Number lock is not the problem. 12 people have complained about it and tested to see it happening. It’s for sure a problem that is easy to recreate if you just try it on the correct website and using the number pad on the right.

Well, it’s the number pad (right side) that I’m talking about not working. The top has worked fine.

What’s your IP, I can whitelist it. We use Cloudflare, that screen doesn’t look like a Cloudflare block though.

• This reply was modified 1 year, 3 months ago by Website Dude.

I’ve installed this on a temp and turned off all plugins but Woocommerce, Stripe plugin and the storefront theme. Same thing. https://scottwarrick.websiteformy.com/books-2 Try it.

There are no fatal errors.

Here’s the report you asked for:
Many plugins are installed but none are active but the 2 noted above.
Thank you so much for helping me! We’re pulling our hair out here, ??

` WordPress Environment

WordPress address (URL): https://scottwarrick.websiteformy.com<br>Site address (URL): https://scottwarrick.websiteformy.com<br>WC Version: 8.3.1<br>REST API Version: ? 8.3.1<br>WC Blocks Version: ? 11.4.9<br>Action Scheduler Version: ? 3.6.4<br>Log Directory Writable: ?<br>WP Version: 6.4.1<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 180<br>PHP Max Input Vars: 2000<br>cURL Version: 8.4.0<br>OpenSSL/1.1.1w

SUHOSIN Installed: –<br>MySQL Version: 5.7.44<br>Max Upload Size: 50 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.3.1<br>WC Database Prefix: 7a3o5_<br>Total Database Size: 144.93MB<br>Database Data Size: 122.63MB<br>Database Index Size: 22.30MB<br>7a3o5_woocommerce_sessions: Data: 0.16MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_woocommerce_downloadable_product_permissions: Data: 4.82MB + Index: 5.19MB + Engine MyISAM<br>7a3o5_woocommerce_order_items: Data: 0.53MB + Index: 0.16MB + Engine MyISAM<br>7a3o5_woocommerce_order_itemmeta: Data: 2.76MB + Index: 1.79MB + Engine MyISAM<br>7a3o5_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine 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Index: 0.00MB + Engine MyISAM<br>7a3o5_wffilemods: Data: 5.51MB + Index: 0.58MB + Engine MyISAM<br>7a3o5_wfhits: Data: 0.61MB + Index: 0.10MB + Engine MyISAM<br>7a3o5_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM<br>7a3o5_wfknownfilelist: Data: 4.15MB + Index: 0.18MB + Engine MyISAM<br>7a3o5_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_wflogins: Data: 0.36MB + Index: 0.07MB + Engine MyISAM<br>7a3o5_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>7a3o5_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY<br>7a3o5_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>7a3o5_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_wfreversecache: Data: 0.01MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>7a3o5_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_wfstatus: Data: 0.13MB + Index: 0.06MB + Engine MyISAM<br>7a3o5_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>7a3o5_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>7a3o5_wpmailsmtp_debug_events: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>7a3o5_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_wsal_metadata: Data: 7.52MB + Index: 6.52MB + Engine InnoDB<br>7a3o5_wsal_occurrences: Data: 4.52MB + Index: 2.00MB + Engine InnoDB<br>7a3o5_yoast_indexable: Data: 0.14MB + Index: 0.05MB + Engine MyISAM<br>7a3o5_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM<br>7a3o5_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM<br>7a3o5_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM<br>7a3o5_yoast_seo_links: Data: 0.19MB + Index: 0.04MB + Engine MyISAM Post Type Counts

attachment: 969<br>avada_faq: 1<br>avada_portfolio: 3<br>custom_css: 2<br>customize_changeset: 2<br>fusion_element: 52<br>fusion_form: 4<br>fusion_icons: 2<br>fusion_tb_layout: 5<br>fusion_tb_section: 14<br>fusion_template: 16<br>nav_menu_item: 50<br>oembed_cache: 1<br>page: 55<br>post: 85<br>product: 94<br>product_variation: 19<br>revision: 1513<br>shop_coupon: 15<br>shop_order: 917<br>shop_order_refund: 9<br>shop_subscription: 44<br>sp_easy_accordion: 32 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (3)

Classic Editor: by WordPress Contributors – 1.6.3<br>WooCommerce Stripe Gateway: by WooCommerce – 7.7.0<br>WooCommerce: by Automattic – 8.3.1 Inactive Plugins (33)

Admin Tools: by Yehi Co – 1.3.9<br>All-in-One WP Migration: by ServMask – 7.79<br>All-in-One WP Migration Google Drive Extension: by ServMask – 2.82<br>Better Search Replace: by WP Engine – 1.4.2<br>Broken Link Checker: by WPMU DEV – 2.0.0<br>Code Snippets: by Code Snippets Pro – 3.3.0<br>Disable Comments: by WPDeveloper – 2.4.3<br>Easy Accordion Pro: by ShapedPlugin<br>LLC – 2.3.8

Email Log: by Sudar – 2.4.8<br>GP Premium: by Tom Usborne – 2.3.2<br>My Downloads Shortcode for WooCommerce: by Pramadillo – 1.8.0<br>N-Media WooCommerce PPOM PRO: by Najeeb Ahmad – 24.9<br>Payment Methods by Product & Country for WooCommerce: by WPFactory – 1.7.4<br>PPOM for WooCommerce: by Themeisle – 32.0.9<br>Product Subtitle For WooCommerce: by Varun Sridharan – 4.6.2<br>reCaptcha by BestWebSoft: by BestWebSoft – 1.71<br>Regenerate Download Permissions for Orders: by Hamed Fuladi – 1.0.0<br>Show-Hide/Collapse-Expand PRO: by Bunte Giraffe – 1.4.7<br>Snapshot Pro: by WPMU DEV – 4.15.0<br>User Switching: by John Blackbourn & contributors – 1.7.0<br>WooCommerce Chained Products: by StoreApps – 2.11.0 (update to version 3.3.0 is available)<br>Woo Subscriptions: by WooCommerce – 5.6.0 (update to version 5.7.0 is available)<br>Wordfence Security: by Wordfence – 7.11.0<br>WP Activity Log: by WP White Security – 4.5.0<br>WP hide/show passwords woocommerce: by Mr. Raubi Gaur – 1.2<br>WP Mail SMTP: by WP Mail SMTP – 3.8.0<br>WP Mail SMTP Pro: by WP Mail SMTP – 3.8.0<br>WPMU DEV Dashboard: by WPMU DEV – 4.11.18<br>WP Rollback: by GiveWP.com – 1.7.3<br>WP Super Cache: by Automattic – 1.9.4<br>YITH WooCommerce Customize My Account Page Premium: by YITH – 3.21.0<br>Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5<br>Yoast SEO: by Team Yoast – 20.7 Settings

API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 0<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: ? Page visibility should be public<br>Cart: #3926 - /cart/<br>Checkout: #3927 - /checkout/<br>My account: #3928 - /my-account/<br>Terms and conditions: ? Page visibility should be public Theme

Name: Storefront<br>Version: 4.5.3<br>Author URL: https://woocommerce.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-virtual-downloadable<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-03 22:43:08 +00:00<br>Options: ?<br>Notes: 152<br>Onboarding: completed Action Scheduler

Complete: 191<br>Oldest: 2023-11-02 17:13:29 +0000<br>Newest: 2023-12-03 10:27:44 +0000

Failed: 19<br>Oldest: 2022-03-31 19:03:28 +0000<br>Newest: 2023-12-03 10:21:51 +0000

Pending: 45<br>Oldest: 2023-12-03 10:28:44 +0000<br>Newest: 2024-10-30 12:18:39 +0000 Status report information

Generated at: 2023-12-03 10:28:10 +00:00<br>`

• This reply was modified 1 year, 3 months ago by Website Dude.

@thup90 I thought I was clear enough that these calls were coming from PainPal (aka PayPal) but I apologize if that was not clear enough.

@johnc1979 A more accurate analogy would be like blaming the card reader manufacturer for the card reader working 90% of the time. While the card reader may not be the problem, it is up to the card reader manufacturer to determine why it’s only working 90% of the time because the bank couldn’t care less about the card reader manufacturer’s reputation or the grocery store’s reputations. When you partner with PayPal to build a plugin like this, you have to work with PayPal and identify their issues with some kind of error message if and when possible, and if you cannot get a message back from PayPal, then you result with a message fallback of some kind. If there is a problem with the transaction or an event, you have to identify that and message the user which in-turn gets back to the website admin to identify the problem to them. Otherwise it naturally falls back on being the plugin’s fault (at least in the eyes of an website admin/owner using said plugin). I’m not saying it’s easy by any means, but it is serious because people’s livelihood AND reputations are on the line here. When you’ve got more than double the 1 star reviews than you do 5 star reviews then it’s time to start making the hard decision to either waive the white flag or look closer at what’s causing the issues because SOMETHING is certainly wrong. I don’t give 1 star reviews lightly and if you guys and gals dig deep, identify the problem or problems and resolve them, I would consider trying the plugin again on my own website and adjusting my review.

Side question though, I just don’t understand how “WooCommerce” being the developer of this plugin as well as the other one on www.remarpro.com called “WooCommerce PayPal Payments” (5 “Five stars” and 26 “One star” reviews) can get such horrible reviews and both plugins are made BY WooCommerce… Maybe this is what prompted WooCommerce to become a payment processor (tired of having to deal with PainPal), I don’t know. My recommendation is to stop making plugins for PainPal, maybe they are just too far gone now to work with them anymore. At one point, you have to consider your reputation as a company and between these two disastrous plugins, it’s not looking good. And I feel for ya because I genuinely LOVE WooCommerce.

I will end it there. I hope you can get the bugs worked out and I’m happy to help if I can. I just can’t let this go on without saying something with the small voice I have in a review. At the end of the day I care most about these small businesses surviving and in its current state, this plugin costs them money in the form of lost sales and also their reputation, not to mention mine because most clients don’t understand how these things work.

• This reply was modified 3 years, 6 months ago by Website Dude.
• This reply was modified 3 years, 6 months ago by Website Dude.

I’m running 4.3.0
The Thank you notice goes away but not the following…
WooCommerce Admin: Historical Analytics Data
To view your historical analytics data, you must process your existing orders and customers.
Get Started (button)

Even if I click Get Started.

I know it’s a known issue and you’re working on fixing it, I am just adding myself to be in the loop when it is fixed. Thanks!

I’m having the same problem and I paid for the premium, are we getting a refund if it’s not working anymore? I bought an unlimited license and it’s installed on multiple sites. I have a lot of work to do to remove them and replace them if not so the sooner I get a response on this either way, the better.

I completely agree that this is something that should never be FORCED upon WooCommerce Users. I get that the feature is helpful for most, but for some, it is just irritating and needs a simple checkbox to disable it if not needed. I simplify the user experience for my admins and other level of users and all this does is add a TON of complicated other info back in! I personally don’t like any of it, but I know some people do, so keep Woo Beautiful by making Woo customizable. My 2 cents.

I agree with this last suggestion and if this gets added to the functionality, I will certainly use this plugin and also review it so between me and Yusufy you will probably get two 5 star reviews. I don’t mean to speak for Yusufy though. ??

I have had a few people ask me for this functionality and I do not like what I’ve had to resort to until a plugin is made to do this.

@flizzywp I want to know as well! I’ve found it works on some but not all of my servers. Maybe just put a link to it here if it’s on www.remarpro.com.

Not sure why someone would call this fake, I used it just now and it’s great! In fact, it’s super powerful for being free.

I would also like to add to this review that I sent a message to them asking some technical questions and got a response in 15 MINUTES! That’s the sign of a caring developer and I can’t tell you how important and rare that is now a days.