mnichols

I turned off caching for mobile devices in WPRocket and that solved the problem! Thank you so much for your work on this issue!

1. RM version you are using right now. 4.3.0
2. WordPress version of the website. 6.2.2
3. PHP version of the website? 7.4.33
4. Database version 4.9.11
5. Error log/ debug log of the website. Can’t upload.

Thank you for working on the problem. The site URL is:

https://ecstasyandentropy.com/

Thank you for the quick reply. The website is

https://ecstasyandentropy.com/

Thanks, Ben! I’ll follow the link you provided.

Hi Mihaela,

Yes, I see your testimonial. I’ve added several of my own, both on desktop and on smartphone, and they all showed up.

A customer sent a testimonial via email that she claimed to have tried to enter three times, none of them being accepted. There are other customers making similar claims. It could be possible the customer is not pressing the “add testimonial” button – it is very, very small and easily overlooked. I made it larger and more prominent in hopes people will see the need to click it for the testimonial to take.

I understand how tricky it is to track down an intermittent error, especially when reported by customers. I think you have done everything you could. I suspect customer error in that they are not clicking the “add testimonial” button.

The owner of the website – I am the webmaster – is quite upset. I will continue to use Strong Testimonials in the present, but frankly, I’m looking at other plugins that do not have this problem. I really like your plugin and regret we have had this problem with it.

Thank you for all your help.

Hi Mihaela,

I sent the screenshots via WeTransfer to [email protected]. The name of the file is views.zip

Please let me know if you didn’t get the file.

Hi Mihaela,

Thank you for your quick response – and on a holiday weekend at that!

I could find no place to attach view screenshots here so I emailed [email protected] with a zip of the screenshots.

Active Plugins: Gravity Forms, ARVE Advanced Responsive Video Embedder, ARVE Pro Addon, BackupBuddy, Black Studio TinyMCE Widget, Classic Editor, Easy WP SMTP, Envira Gallery, Google XML Sitemaps, Imagify, Really Simple SSL, Responsive Menu, Shortcake (Shortcode UI), Simple Tags, Social Media Feather, Soliloquy, Strong Testimonials, To Top, Wordfence Security, Yoast SEO, WP Rocket, WP-SpamShield, WPS Hide Login, Yoast SEO: Local, Yet Another Related Posts Plugin (YARPP)

We use two views: enter a testimonial (view 2), and testimonial listing (view 6)

Please let me know if there is anything else I can provide to help you.

Thanks!

Thanks, jessn. Unfortunately, I begged host company to up the limit in the php.ini file and they wouldn’t. ;(

Thank you so much! That was the problem!

Thanks for the reply. I’m using the latest version of Safari – v.3.2.1.

If you want to check out my test site, it’s bipolardisorderhealth.com. I’d really appreciate it if you did.