Michael Nelson

Hi Kris,

thanks for your prompt and detailed reply.

I’m not clear: have you made any changes based on my feedback? (The problem being some Javascript code that’s calling focus() on a query that might not have found anything.) If I had access to your source code I bet I could point out the exact line that’s causing the problem. That’s not available to fellow developers somewhere is it?

Is what you’re suggesting just standard first steps for all issues reported?

• This reply was modified 1 month ago by Michael Nelson.

The reviewer and I talked about their issues and they’ve come around and updated their review! Unfortunately I can’t also edit my reply. I’m going to follow up with them about their specific feature requests/bug reports…

FYI my hosting company got back to me and made some tweaks; I retested but the issue is persisting and I’ve provided them with more debugging info (all the details for a PDF generation that works OK, and one that doesn’t work, the main difference just being the document’s size).

Sorry this issue hasn’t been resolved yet…

Thanks so much @techspecx !

If you run into troubles please let me know. Sometimes there’s issues getting it to work with other specific plugins and themes.

Best wishes!

Ok I just resent the email with attachments to that address. Please let me know if you didn’t receive them.

ugh sorry. I sent them to rkripper at networksthatmatter dot com on Friday august 23rd

Hi @fedek95, I also received your emails and have sent a few replies but am not sure if you’ve got them.

The summary is: yes I see the error as well. It seems that printmy.blog is changing the HTTP headers if the request is over a certain threshold. I’ve reached out to my hosting company, as my server logs indicating printmy.blog is *attempting* to send the CORS headers, but we can both see from the error we’re getting that they’re not getting received.

In the meantime, I emailed you the PDFs I saw that you were trying to generate.

I’m sorry you’ve had such a bad experience (as we’ve communicated over email, but I’m sharing on this public forum for others who are reading.)

I’ve sent this previous customer a refund as they requested and offered help with their problems were having (removing the “Powered by…” and not automatically converting hyperlinks to footnotes.)

They said:

“The seller has introduced a new hidden customer category called “cheap plans,” in addition to the existing “free users” and “premium plans.” You can only see it in his code!”

In the code I did use label the “Hobbyist plan” as a “cheap” plan. I’m sorry this reviewer took offense at that wording.

They also said:

“Even if a customer has a PAID plan (a premium plan,) the seller evaluates the number of posts in your blog. If the blog is not large enough, the customers are categorized as cheap, and the seller prints the annoying “Powered by Print My Blog & WordPress” advertisement on their prints.”

This has a few things mixed up. The code that evaluates the number of posts is separate from the code that adds the “Powered by” footer (I count posts being printed to warn users with massive blogs that it may cause issues, and so suggest they do smaller printouts.)

The “Powered By” footer is only a requirement for Hobbyist license holders using the premium plugin not hosted on www.remarpro.com. Professional and Business license holders can remove it by checking a box. Also, the free version available on www.remarpro.com doesn’t add it in accordance with www.remarpro.com guidelines and couldn’t anyway because it’s only when using the paid PDF-generating service from printmy.blog that they appear anyway.

The reviewer had purchased a Professional license and so could remove the “Powered By…” footer, but was having difficulty finding the setting (I was in the middle of offering support via email, but the user received an automated email requesting a review which was obviously very bad timing, and it seems they thought I had dismissed their legitimate support request which I’m guessing is what triggered them leaving this negative review.)

So I think the reviewer left this bad review because they mistook an automated follow-up email for a refusal to offer the support they had paid for, they mistakenly thought they could not remove the “Powered by” footer, but also I can make the plugin easier to use (eg I’ll look into making it evern easier to remove “Powered By” footer in the future to prevent these types of experiences.)

Hi Filippo, it sounds like you’re adjusting the image quality, but there’s no easy way to make images bigger like that. Especially when they’re part of a gallery which does a lot to scrunch the images into it’s nice gallery shape.

I think you’d need to create new posts with full-width images, or use PMB’s shortcodes to have different content in print: https://printmy.blog/user-guide/design-layout-reference/shortcodes/

Also, www.remarpro.com rules are that you cannot send me site credentials over the forum, nor can I suggest you unto send them to me here. Sorry, so that is not an option.

thanks for the review @wambolda!

Hi @welswebmaster, yeah what you’re wanting makes sense. Wayback machine is what you want, but I agree it’s not entirely reliable. I can’t think of any tool that does exactly what you’re wanting (on a schedule etc).

A related idea that’s growing in popularity, I think, is the permaweb. Arweave is an example of a tool for permanently storing copies of your website. See https://medium.com/ar-io/what-is-arweave-e9ce6920418f

I hope that’s of some help! I’m going to mark this issue as resolved, feel free to reopen.

Hi rezerekted01, it normally should, but it sounds like Print My Blog is likely having a problem with your theme or another plugin. Some more debugging info would be helpful. Are you using Quick Print or Pro Print? If Quick Print, could you please provide me with the URL of your website? If Pro Print, could you please go to your site, on the left under “Print My Blog” menu, click Help, then fill in the form to send me debugging information?

Ok I hope to be able to help!

Ah, je vois la problème. Vous êtes correct. ?a c’est un problème que j’ai introduit par accident. La button devrait reactiver après avoir préparer les images et vidéos sur votre blog, mais il y une erreur (qui n’arrive pas dans tous les cas, mais evidement pour vous et certainment d’autres).

La prochaine version de Print My Blog va rectifier cette problème. Merci pour votre aide. Je vais essayer de souvenir de vous dire quand c’est fixée.

Salut dhenin. Pardon que vous avez perdu beaucoup de temps essayant d’utiliser Print My Blog. Si vous voulez me donner un peut plus de détails à-propos du problème, je pourrais probablement t’aider à le résoudre.

• This reply was modified 8 months, 2 weeks ago by Michael Nelson.

Hi @karunaray. Could you please use the Print My Blog help page to send me debugging information?

Here’s how:

1. from your site’s WP-admin, under “Print My Blog” menu item on the left, click “Help”
2. fill out the form and submit it
   (here’s instructions with screenshots)