mmmediterranean

Hi, I enable the SMTP as your example shows, I will let you know if it still don’t work.
I did SMTP set up, I send the emails to our domain addresses (3 of them) AND it’s sent from our domain address as well.

Ok thank you for this,

It was working but for some reason a regular order paid by debit card, we are enable to receive the notification weather it’s one or many email that should be notify, same if I manually send it, I checked the email send log and it was sent but it’s not in our mailbox (gmail) neither spam folders).
However the other order notification were successfully sent do you know how could that be possible?

Is it easy to set up a SMTP server?

Few update on this we did receive the notification email all the emails but 3 hours after the notification was sent.

We do not use a SMTP we use Namecheap.

Should we install a SMTP on our website to send the emails? and/or should we keep only one email to receive the order details?

Thank you,

Simon

Thank you for the help, so I installed the plugin, follow the guide and did the test again, the email are sent but not received.

I checked and we match all of these :

If the email was sent, but not received, there are a few steps that can be taken:

• Make sure you’re using an email address that matches your site’s domain in the “From” Address field in?WooCommerce > Settings >Emails.
  • Using your @gmail.com, @yahoo.com or similar public domain email address is likely to cause emails to land in spam folders or be blocked due to a mismatch between the declared sender (servers of Gmail, Yahoo, etc.) and the actual sender (your server).
  • If your personal email is being used as the “From” Address, update this field with a registered email address that uses your website’s domain name.
• Sign up for an account with a?dedicated SMTP provider?that will send the email for you. An average site can usually stay within free usage. This will be more reliable than your own server’s mail-sending function.
• Check whether your site’s emails have?proper authentication?in place. This can avoid being?spam filtered.
  
  Do you have any other trouble shot?
  
  The email oog mark the 3 receiver like this : sun********@gmail.com,\n edu*********@gmail.com,\n sim*********@gmail.com
  
  I don’t know if the /n is normal or not… I wrote the email addresses in Woo > Settings > Emails > Manage New Order like this : sun*********@gmail.com,edu*********@gmail.com,sim*********@gmail.com
  
  Any clue why we don’t receive the notification?
  
  Thank you,

I will, Im sorry I tested it with Cash on delivery and we dont receive the email notification. the order status says : Payment to be made upon delivery. Order status changed from Pending payment to Processing.

2 email should receive it when I added them in the settings of the emails for “new order” I separated them with a coma this way : email1,email2 (with no space in between the coma is that good?)

Thank you,

Grate thank you !

Thank you, that is perfect because we send invoice manually that they pay at 30 days.

That would work ??

What about the “pay by check” method? would that work as well and send the notification right away?

Thank you,

Simon

Ok thank you, you said that cash on delivery was sending the notification email and put automatically the order on processing.

Do you think I could use that one todo my work around and to have them pay at 30 days instead of direct bank transfer?

Thank you,

Simon

Ok I understand thank you for the help, I saw few thread wit a line of code pretty easy, do you think for this matter it’s more complicated ?

Do you have any tips or other payment method built in that I could use to have payment at 30 days with notification sent automatically?

thank you

Hi, thank you for the answer but the issue is still happening because we also use cash on delivery.

So my question remain :

I set up payment “direct bank transfer” which I renamed to “pay at 30 days” the goal here is to allow our credit approved customer to be able to pay at 30 days.

So they are able to place an order without having to pay right away, we send the invoice afterwards.

However, when this happen, it seem that our admin doesn’t receive any notification email with the order placed because the order goes from pending to on hold, I have this message on orders note :

“Awaiting BACS payment Order status changed from Pending payment to On hold.”

Do you know if there is a way to have these order go to processing automatically and have the notification of a new order sent to our admin without our dev team to manually push the notification?

Thank you,

Yes my bad, I didn’t use cash on delivery, I used Direct Bank transfer for my set up.

Thank you for your answer, I asked them as well.

Both Qs, is there a way with the core plugin?

Like display favrites product of a customer?

Thank you

Thank you but this isn’t a Divi issue, it’s the sorting tab in woo commerce products.
See screen shot below for reference.

How do I sort product in bulk instead of moving them up and down one by one, is it possible at all?

Because we have 60+ references so it takes a lot of time to move them 1 by 1 if that make sense.

Thank you,

Thank you for your answer.

To clarify the second question, we use Divi + Divi engine to design our store.
on our shop page the only option to organize how the product are displayed is “sort by menu order” which match how products are sorted onto the Sorting tab.

So yes we try to display them per category, but there is no option to do that, so I was trying to sort them in the sorting tab 1 by 1, I was wondering if it was possible to do that in bulk or if there was any solution.

thank you,