mkerley12

You are correct that at this point, the part no longer exists in the system because the “add arbitrary part” button only temporarily adds it through the fulfillment of the order. The part did exist at the time the invoice was created, but it has since been purged. THat is the typical behavior of the system. Since this happened previously, I can’t verify that it did exist in this circumstance, but I’ll keep an eye out for it in the future. If I come across it again, I’ll let you know. Thank you for your help!

Matt

I’m not sure what you mean by product type. It is a physical part just like all the other items in our store. This particular item was added via the “add arbitrary item” addition whereby I can add something to an order that was not in the store previously. However, I’ve done this many times and never had an issue with the invoice. Those are the only ‘odd’ things about this order. Otherwise, there’s nothing special about this order, but as I said above, I’ve done this many times before and this is the only time I’ve seen it drop (or miss) an item.

Matt

Jeroen,

Thanks for the reply. Yes, you are correct. I have the “hide other rates when free is available” option inside advanced free shipping checked. Having a custom script is perhaps an option. Would I need to uncheck that box (hide other rates when free shipping is available) and then create a script that does just that, but ignores it when an admin is logged in (they would be the only ones entering orders manually)?

I had to turn off other rates b/c customers were still selecting paid shipping when free was available and then complaining about it. However, this small nuance causes an issue for us on the backend when manually entering orders through that plugin.

Thanks,
Matt